logo
Cartoon of the day: 4 June 2025

Cartoon of the day: 4 June 2025

The Citizen2 days ago

If the water maintenance is complete, where is the water?
While Rand Water has completed the first phase of its large-scale maintenance project, some residents in Gauteng continue to struggle with water supply issues.
Since Thursday, 29 May, the utility has been conducting multiple concurrent maintenance operations to clean and repair its existing infrastructure.
The water utility announced the completion of the B16 project on Monday morning, easing the suffering of thousands of residents who had been experiencing water shortages for several days.
'We're pleased to share that all work on the B16 project is complete, and pumping at Mapleton has officially started,' Rand Water said.
While the project is complete, the water supply was not restored immediately across all affected areas.
Rand Water explained that the distribution system requires time to rebuild pressure and capacity before normal supply can resume.
What affects supply?
It provided no timeline for full restoration but said it may vary significantly based on where you stay.
Low-lying areas are expected to get water supply first, while residents in high-lying areas will likely wait longer before their taps flow normally again.
'Recovery depends on overall demand, so if your supply is back, please use water sparingly to help the system stabilise,' the utility added.
Johannesburg Water previously cautioned that the recovery process could take as long as two weeks.
'After each maintenance has been completed, it will take a maximum of 14 days for the system to fully recover, and for normal water supply to return,' Johannesburg Water stated in earlier communications with residents.
ALSO READ: Rand Water completes maintenance, but municipal failures may leave taps dry
Second phase
The second phase of maintenance started on Tuesday and is set to affect the following areas:
Sandton Systems,
Alexander Park Reservoir,
South Hills Tower,
Randjieslaagte Reservoir,
Linksfield Reservoir, and
Midrand Systems.
The overall maintenance project is expected to continue well into July.
NOW READ: Here's where to find water tankers in your area

Orange background

Try Our AI Features

Explore what Daily8 AI can do for you:

Comments

No comments yet...

Related Articles

City of Joburg billing failure wrongly connects meters, costs resident thousands
City of Joburg billing failure wrongly connects meters, costs resident thousands

The Citizen

time6 hours ago

  • The Citizen

City of Joburg billing failure wrongly connects meters, costs resident thousands

What started as a minor billing query last June turned into a year-long nightmare for Peter Maher, a resident in Orange Grove, who found himself paying thousands of rands each month for his neighbour's water consumption. Despite repeated complaints and formal appeals, the mix-up was only recently resolved – but not before costing Maher dearly, both financially and emotionally. Read more: Johannesburg Water is building a valve chamber on 16th Street and 1st Avenue in Parkhurst The trouble began in June 2024 when Maher noticed an unexpected surge in his water bill. 'My usual water bill is around R1 000 a month as I live alone,' he explained, 'but suddenly my bills jumped to R6 000 and sometimes even R8 000 a month.' Upon investigating, he discovered that his account was being charged for the water meter belonging to his neighbour at 19 5th Street. Despite early reports to Johannesburg City customer services in August 2024, it took until November for a meter reader to confirm that Maher's account included the neighbour's new-style water meter readings – a finding that should have resolved the issue swiftly. Instead, confusion and bureaucratic delays set in. 'Joburg Water sent SMSs saying the matter was closed and the billing was correct, even though their own meter reader's report contradicted that,' Maher said. The impact on Maher was severe. Unable to keep up with inflated bills, his electricity was cut off in May 2025 due to non-payment. He had to borrow money to settle his outstanding account and have power restored. The prolonged stress of the situation took a toll on his health. Attempts to resolve the matter through the City of Johannesburg's Ombudsman proved fruitless, with little to no feedback provided. Maher grew increasingly frustrated, suspecting internal blockages and systemic inefficiencies. 'It felt like being passed from pillar to post with no one taking responsibility.' The situation only turned around after a media inquiry and an on-site inspection in May 2025. Johannesburg Water officially acknowledged the error. According to spokesperson Nombuso Shabalala, 'An internal investigation identified that the water meter from 19 5th Street had been mistakenly linked to 21 5th Street due to a data entry error. This was corrected on May 23, and all incorrect charges will be reversed.' Also read: Water restored after Rosebank pipe burst Following media involvement, the issue was resolved swiftly. Maher received his municipal account on May 27 and confirmed that his correct meter number now appears on the bill. He has also been credited with the amount he was wrongly charged. 'It's a huge relief to finally see my correct meter on the account and to have been credited the correct amount. But it's incredibly disappointing that it took media involvement to get the city to take action. This should have been resolved months ago.' This case highlights broader concerns about the efficiency and reliability of municipal billing systems in Johannesburg. Residents complain that billing errors cause undue financial strain and stress, with many facing disconnections despite being law-abiding ratepayers. It raises urgent questions about accountability and the need for stronger oversight to protect vulnerable community members. Ward councillor Eleanor Hugget said the issue was part of a wider problem, with many Johannesburg residents facing ongoing stress due to repeated billing errors and poor resolution from the city. She described the system as inefficient, with residents often pushed from one department to another without proper help, forcing them to pay large sums to avoid service disconnections. Hugget called the situation unacceptable and a form of abuse. For Maher, the resolution brings closure, but also a sense of injustice. 'I'm glad it's finally been sorted out, but it shouldn't take the media to get basic service delivery. I just want to make sure no one else has to go through what I did.' Residents are urged to scrutinise their municipal accounts and report any anomalies immediately and regularly. The city's billing departments face mounting pressure to ensure transparency, responsiveness, and fairness for all. Follow us on our Whatsapp channel, Facebook, X, Instagram and TikTok for the latest updates and inspiration! Have a story idea? We'd love to hear from you – join our WhatsApp group and share your thoughts! Related article: Water disruption in Rosebank and surrounding areas due to emergency repairs At Caxton, we employ humans to generate daily fresh news, not AI intervention. Happy reading!

‘War on Leaks' programme: SIU reveals R2.2bn budget balloons to over R4bn
‘War on Leaks' programme: SIU reveals R2.2bn budget balloons to over R4bn

The Citizen

time2 days ago

  • The Citizen

‘War on Leaks' programme: SIU reveals R2.2bn budget balloons to over R4bn

The SIU has uncovered irregular contract extensions and procurement irregularities in its investigation into the water and sanitation department. The Special Investigating Unit (SIU) has revealed that the budget for the War on Leaks programme has increased to more than double the initial plan, and the number is still rising. The SIU appeared before the Standing Committee on Public Accounts on Wednesday, where it provided an update on its investigations into the Department of Water and Sanitation. According to the SIU, the department is riddled with: Contracts that balloon from the initial budget Irregular appointments of service providers Contractors who fail to perform contractual duties Irregular contract extensions Procurement irregularities Possible fraudulent claims Overpriced goods and services Payment for work never performed Manipulation of the payment system for overpayment and incorrect VAT charges Officials in the water sector who certified and commissioned work that was not performed Irregular expenditure In April last year, President Cyril Ramaphosa signed Proclamation 164 of 2024, authorising the SIU to investigate allegations of serious maladministration in the department and to recover any financial losses suffered by the state or the department. ALSO READ: SIU is not done with NLC yet, as more corruption allegations emerge The scope of the investigation covers any unlawful or improper conduct by department officials or employees, as well as applicable suppliers or service providers, or any other person or entity that has caused or may cause serious harm to the public's interests. 'War on Leaks' The War on Leaks Artisan Training programme was launched by then-president Jacob Zuma in 2015 with the aim of training 15,000 youths to reduce water losses through leaks. The project was signed in 2015 by then Water and Sanitation Minister Nomvula Mokonyane for Rand Water to curb about R7 billion in water leaks across the country. During Phase one of the project, 3 000 pupils were trained during 2015/2016, during Phase two, 5,000 pupils were trained during 2016/2017, while in Phase three, 7,000 pupils were set to be trained during 2017/2018. The second phase of the War on Leaks project was launched by Mokonyane in Durban in February 2017. ALSO READ: SIU authorised to probe water department's 'war on leaks' project The approved budget for the programme was R2.2 billion. However, the SIU identified that R4.7 billion had been paid out so far, the SIU told the committee on Wednesday. The SIU said this number continues to increase due to its forensic account quantification process. Rand Water received R1.7 billion, which includes R40 million in unexplained and unsubstantiated contingency fees. This investigation is ongoing. SIU on Rooiwal Wastewater Treatment Works Rooiwal made headlines in 2023 after a cholera outbreak which killed 23 people at Hammanskraal, with controversial businessman Edwin Sodi's R295-million tender contract to upgrade the plant's infrastructure being scrutinised. At the time, the department found that 'the failure of the Rooiwal Wastewater Treatment Works to meet the desirable final effluent quality for discharge to the Apies River, which in turn flows into the Leeukraal Dam', played a critical role in the Hammanskraal water crisis. ALSO READ: SIU investigates two municipalities for 'serious maladministration' over street light deals The SIU has since been investigating the refurbishment and upgrade project, of which only 60% of the first phase was completed before it was abandoned in 2020. In this project, the SIU identified 65 role players for high-level profiling, including officials, private individuals and entities. Nine officials were flagged for further lifestyle audits due to assets purchased and indications that they were living beyond their means. The SIU said that 27 officials were also flagged for further lifestyle audits due to assets purchased or living beyond their means, as well as suspicious transactions. Since 2012, the department's cash and assets yet to be recovered amount to R264.1 million, while the actual cash or assets recovered amount to R569.1 million. The department's contracts or administrative decisions that were set aside or deemed invalid amount to R1.1 billion. The SIU prevented a potential loss of R717 million. From 2008, the SIU has received 14 proclamations relating to the water and sanitation sector. Investigations into nine of these proclamations have been finalised, while five are active. READ NEXT: Rooiwal tender award: Tshwane officials absolved in Edwin Sodi's company progression

Cartoon of the day: 4 June 2025
Cartoon of the day: 4 June 2025

The Citizen

time2 days ago

  • The Citizen

Cartoon of the day: 4 June 2025

If the water maintenance is complete, where is the water? While Rand Water has completed the first phase of its large-scale maintenance project, some residents in Gauteng continue to struggle with water supply issues. Since Thursday, 29 May, the utility has been conducting multiple concurrent maintenance operations to clean and repair its existing infrastructure. The water utility announced the completion of the B16 project on Monday morning, easing the suffering of thousands of residents who had been experiencing water shortages for several days. 'We're pleased to share that all work on the B16 project is complete, and pumping at Mapleton has officially started,' Rand Water said. While the project is complete, the water supply was not restored immediately across all affected areas. Rand Water explained that the distribution system requires time to rebuild pressure and capacity before normal supply can resume. What affects supply? It provided no timeline for full restoration but said it may vary significantly based on where you stay. Low-lying areas are expected to get water supply first, while residents in high-lying areas will likely wait longer before their taps flow normally again. 'Recovery depends on overall demand, so if your supply is back, please use water sparingly to help the system stabilise,' the utility added. Johannesburg Water previously cautioned that the recovery process could take as long as two weeks. 'After each maintenance has been completed, it will take a maximum of 14 days for the system to fully recover, and for normal water supply to return,' Johannesburg Water stated in earlier communications with residents. ALSO READ: Rand Water completes maintenance, but municipal failures may leave taps dry Second phase The second phase of maintenance started on Tuesday and is set to affect the following areas: Sandton Systems, Alexander Park Reservoir, South Hills Tower, Randjieslaagte Reservoir, Linksfield Reservoir, and Midrand Systems. The overall maintenance project is expected to continue well into July. NOW READ: Here's where to find water tankers in your area

DOWNLOAD THE APP

Get Started Now: Download the App

Ready to dive into the world of global news and events? Download our app today from your preferred app store and start exploring.
app-storeplay-store