‘This Happens All the Time to Customers:' Man Buys Brand-New Toyota 7 Months Ago. Now He Says the Warranty's Been Voided
As of this writing, the TikTok has gone viral, generating over 125,900 views.
The Leather Started to Disintegrate, and It's Not Your Problem?
In the post, Zane (@clinicallyinzane) shares his frustration toward Toyota for denying his warranty claim to fix his steering wheel.
The short, silent message spoke loudly. 'Maybe Karen's are right sometimes, because what do you mean Toyota isn't warranting a car I bought seven months ago?' he writes in an on-screen caption.
In a
follow-up post
, he explains why Toyota denied him coverage to fix his steering wheel. The video reveals the steering wheel leather bubbling, which he believes will peel shortly.
'That's not covered by warranty because that could be your hand oils,' he says the dealership told him.
'I don't drive telekinetically, I drive with my hands,' Zane replies.
Zane told
Motor1
, 'I have my steering wheel Softex 'leather' bubbling up and detaching from the wheel at under 30k miles, only after buying it 7 months ago. The dealer sent it to Toyota which they denied due to 'external factors' but can't say the exact reason why. It's been escalated, but I was told it is unlikely to be fixed.'
SofTex is a synthetic leather seat material designed for wear, easy cleaning, and resisting spills,
Toyota
reports.
While SofTex is supposed to be easy to clean, other Toyota drivers have shared similar frustrations with the
SofTex leather peeling apart
.
'A brand new car denying a warranty because hands touch the wheel. This steering wheel isn't designed to be touched. The leather started to disintegrate and it's not your problem?' Zane concludes.
This Happens All the Time
Viewers chimed in to share about their Toyota warranty stories and how they were also denied coverage.
'Nope, they will fight tooth and nail to avoid warranting. I had a 23 Tundra and my motor blew 'known issue now' and they partially rebuilt it and left bad parts in. They just told me 'oops nothing we can do now',' one TikTok commenter shared.
'Toyota declined to warranty an axle replacement. I have an extended warranty & they said because I had lowering springs they wouldn't be covering it,' another replied.
'I've been a Toyota MDT since 2005. This happens all the time to customers. Any type of outside influence results in the repair not being covered by Toyota,' a master diagnostic technician shared.
Additionally, Toyota drivers on car enthusiast forums have shared their stories about coverage being denied. These denied warranty claims included issues with
technology
,
blown engines
, and
transmissions
.
'Toyota has a long history of giving people run-arounds on warranty & recalls. Their service centers are a joke,' one TikTok commenter shared.
What Causes a Warranty Claim to Be Denied?
Automakers and warranty companies are in business to make money, which means that they aren't ecstatic to pay every claim that comes through,
CarTalk
reports.
According to
Lawyers
, vehicle warranty claims can be denied for several reasons, including:
Failing to maintain the vehicle or not following a regular maintenance schedule:
This includes not doing oil changes, tire rotations, or scheduling other routine services as specified in the owner's manual.
Using unauthorized parts or service providers:
Using aftermarket parts for modifications or using an unauthorized service center may disqualify your warranty.
Misuse or abuse of the vehicle:
This includes using the vehicle in a way that the manufacturer didn't intend, like going off-road in a car that isn't designed for that activity, racing, or overloading the vehicle beyond the recommended amount.
What Should You Do If Your Claim Is Denied?
A claim denial is not the end of the road. Once you've received an official claim denial, you should ask for a copy of the decision in writing, CarTalk reports.
Once you know the reason for the claim denial, you might be able to dispute it by providing supporting documentation such as receipts and repair records, Lawyers states.
In the case of Zane, viewers suggest contacting
Toyota of America
.
'Contact Toyota of America, they hate it when you do that,' one shared.
'I did and they gave the same run around,' Zane replied.
More viewers suggested taking this denied claim to the attorney general and filing a claim with the
Better Business Bureau (BBB)
.
'Then go to the attorney general in your state. Also make sure you did nothing to void the warranty,' one commenter suggested.
'File a complaint with the BBB,' another added.
Now Trending
Virginia Man Says Chevrolet Dealership Forced Him to Pay for $2,500 Package. Now He's Calling It Out for a Bait-and-Switch
'Extremely Unscientific Process:' Texas Woman's White Toyota 4Runner Gets Stolen. Then She Goes Looking for It
Get the best news, reviews, columns, and more delivered straight to your inbox, daily.
back
Sign up
For more information, read our
Privacy Policy
and
Terms of Use
.
Share this Story
X
Got a tip for us? Email:
tips@motor1.com
Join the conversation
(
)
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Yahoo
an hour ago
- Yahoo
Lucid (NASDAQ:LCID) Posts Q2 Sales In Line With Estimates But Stock Drops
Luxury electric car manufacturer Lucid (NASDAQ:LCID) met Wall Street's revenue expectations in Q2 CY2025, with sales up 29.3% year on year to $259.4 million. Its non-GAAP loss of $0.24 per share was 11.1% below analysts' consensus estimates. Is now the time to buy Lucid? Find out in our full research report. Lucid (LCID) Q2 CY2025 Highlights: Revenue: $259.4 million vs analyst estimates of $259.1 million (29.3% year-on-year growth, in line) Adjusted EPS: -$0.24 vs analyst expectations of -$0.22 (11.1% miss) Adjusted EBITDA: -$632.1 million vs analyst estimates of -$624.3 million (-244% margin, 1.2% miss) Operating Margin: -310%, up from -393% in the same quarter last year Free Cash Flow was -$1.01 billion compared to -$741.3 million in the same quarter last year Sales Volumes rose 38.2% year on year (70.5% in the same quarter last year) Market Capitalization: $7.40 billion "We had our sixth consecutive quarter of record deliveries in Q2 and expect to continue this trend as we ramp up Lucid Gravity production in the second half of the year," said Marc Winterhoff, Interim CEO at Lucid. Company Overview Founded by a former Tesla Vice President, Lucid Group (NASDAQ:LCID) designs, manufactures, and sells luxury electric vehicles with long-range capabilities. Revenue Growth A company's long-term sales performance is one signal of its overall quality. Any business can experience short-term success, but top-performing ones enjoy sustained growth for years. Luckily, Lucid's sales grew at an incredible 280% compounded annual growth rate over the last four years. Its growth beat the average industrials company and shows its offerings resonate with customers. Long-term growth is the most important, but within industrials, a stretched historical view may miss new industry trends or demand cycles. Lucid's annualized revenue growth of 11% over the last two years is below its four-year trend, but we still think the results suggest healthy demand. We can dig further into the company's revenue dynamics by analyzing its number of units sold, which reached 3,309 in the latest quarter. Over the last two years, Lucid's units sold grew by 41.5% annually. Because this number is better than its revenue growth, we can see the company's average selling price decreased. This quarter, Lucid's year-on-year revenue growth of 29.3% was excellent, and its $259.4 million of revenue was in line with Wall Street's estimates. Looking ahead, sell-side analysts expect revenue to grow 121% over the next 12 months, an improvement versus the last two years. This projection is eye-popping and suggests its newer products and services will spur better top-line performance. Here at StockStory, we certainly understand the potential of thematic investing. Diverse winners from Microsoft (MSFT) to Alphabet (GOOG), Coca-Cola (KO) to Monster Beverage (MNST) could all have been identified as promising growth stories with a megatrend driving the growth. So, in that spirit, we've identified a relatively under-the-radar profitable growth stock benefiting from the rise of AI, available to you FREE via this link. Operating Margin Lucid's high expenses have contributed to an average operating margin of negative 477% over the last five years. Unprofitable industrials companies require extra attention because they could get caught swimming naked when the tide goes out. It's hard to trust that the business can endure a full cycle. On the plus side, Lucid's operating margin rose over the last five years, as its sales growth gave it operating leverage. Still, it will take much more for the company to reach long-term profitability. This quarter, Lucid generated a negative 310% operating margin. Earnings Per Share Revenue trends explain a company's historical growth, but the change in earnings per share (EPS) points to the profitability of that growth – for example, a company could inflate its sales through excessive spending on advertising and promotions. Although Lucid's full-year earnings are still negative, it reduced its losses and improved its EPS by 24.2% annually over the last two years. In Q2, Lucid reported adjusted EPS at negative $0.24, up from negative $0.31 in the same quarter last year. Despite growing year on year, this print missed analysts' estimates. We also like to analyze expected EPS growth based on Wall Street analysts' consensus projections, but there is insufficient data. Key Takeaways from Lucid's Q2 Results We struggled to find many positives in these results. Its EPS missed and its sales volume fell short of Wall Street's estimates. Overall, this was a softer quarter. The stock traded down 8.4% to $2.23 immediately following the results. Lucid may have had a tough quarter, but does that actually create an opportunity to invest right now? What happened in the latest quarter matters, but not as much as longer-term business quality and valuation, when deciding whether to invest in this stock. We cover that in our actionable full research report which you can read here, it's free. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
2 hours ago
- Yahoo
Elon Musk voted least liked public figure in new Gallup poll
A Gallup poll ranking more than a dozen public figures in terms of popularity found that Elon Musk has the highest unfavorable rating while Pope Leo XIV is loved by many. The survey was based on telephone interviews with roughly 1,000 adults between July 7 and 21, during which they were asked about 14 of the most reported-on people alive. The first American Pope scored a 57% favorability rating to only 11% unfavorable. Nearly a third of respondents said they no opinion on the pontiff. While Musk recoded a 33% favorability to Israeli leader Benjamin Netanyahu's 29% — the lowest score in the poll — Musk's 61% unfavorable rating topped Netanyahu's 52% negative ranking, making the Tesla founder the least popular of anyone in the poll. The lowest favorability rating went to U.S Defense Secretary Pete Hegseth, who was liked by only 26% of respondents. On the bright side for the former Fox News host, only 38% of those surveyed had an unfavorable opinion of him and nearly the same number had no thoughts one way or the other. Hegseth was one of three Trump administration members to rank among the survey's five least-liked people. The president himself had a 41% favorable rating to a 57% unfavorable mark with 16% or respondents giving no opinion. Secretary of State Marco Rubio was liked by 31% of those asked and liked less by 47% of respondents. Aside from the pope, only two other newsmakers had higher favorable than unfavorable ratings. Ukrainian leader Volodymyr Zelenskyy was seen favorably by 52% of those polled and Vermont Senator Bernie Sanders did well with 49% of participants. The liberal stalwart's unfavorable rating was 34%. Others included in the poll were Emmanuel Macron, Alexandria Ocasio-Cortez, Robert F. Kennedy Jr., Joe Biden, JD Vance and Gavin Newsom.
Yahoo
2 hours ago
- Yahoo
Rivian reports mixed Q2 results, widens 2025 loss projection as tariffs and loss of EV tax credit bite
Rivian (RIVN) reported mixed second quarter earnings after the bell on Tuesday and did not report a gross profit, as policy changes like tariffs blunted its performance. The company also widened its full-year loss projection, as trade wars and the loss of EV tax credits blunted Rivian's path toward profitability. Rivian said recent policy actions are expected to "continue to have an impact on its results and cash flows of its business." Because of some of the recent changes associated with regulatory credits and its second quarter performance, the company is increasing its adjusted 2025 full-year EBITDA (earnings before interest, taxes, depreciation, and amortization) before interest loss range to $2.0 billion to $2.25 billion, from $1.7 billion to $1.9 billion previously. Recent policy changes include the Trump administration phasing out the EV tax credit, set to expire on Sept. 30, and sector tariffs of 25% on autos and auto parts. Rivian stock was down as much as 5% in after-hours trading. For the quarter, Rivian reported revenue of $1.303 billion vs. $1.28 billion per Bloomberg consensus estimates, higher than the $1.158 billion reported a year ago. The company posted an EPS loss of $0.97 vs. $0.77, with an adjusted EBITDA loss of $667 million vs. $493 million expected. Rivian also did not post gross profit for the quarter, which it had done in the previous two quarters. On the positive front, Rivian said development of its upcoming R2 midsize SUV is progressing. "This quarter we made significant progress in R2 development and testing. We also substantially completed the expansion of our Normal, Illinois facility and have begun installing manufacturing equipment in preparation for our start of production," CEO RJ Scaringe said in a statement. Rivian said it expects to commission the new R2 line in the third quarter of this year and to start validating the equipment and production processes. The R2 is slated for production in 2026. The company said in early July that it produced 5,979 vehicles at its factory in Normal, Ill., and delivered 10,661 vehicles during the second quarter, slightly below analysts' consensus of 10,800. Production was limited during the quarter in preparation for model year 2026 vehicles, expected to launch later this month, the company said. Read more: Live coverage of corporate earnings Rivian reaffirmed its 2025 delivery guidance range of 40,000 to 46,000 vehicles, but it will shut down its factory for three weeks in September for R2 preparations and to increase manufacturing capacity to 215,000 units. CEO RJ Scaringe added that he sees the Q3 being Rivian's best sales quarter due to buyers pulling forward purchases due to the loss of the EV tax credit. "On the call, we'll be looking for further detail on Rivian's progress with its Volkswagen Joint Venture (total deal size of ~$5.8B), and on the company's progress towards autonomy, and towards commercializing its R2 line, which is slated for SOP [start of production] in 1H26," Cantor Fitzgerald analyst Andres Sheppard wrote. Deutsche Bank's Edison Yu added that R2 prototypes have been seen in the wild, further suggesting that 2026 production is in the cards, but there are still headwinds for the business overall. "Heading into 2H, we worry that EV policy headwinds could keep a lid on the stock," he wrote in late July. "Moreover, the company is expected to experience some downtime related to R2, hurting overhead absorption." Pras Subramanian is the lead auto reporter for Yahoo Finance. You can follow him on X and on Instagram. Sign in to access your portfolio
