RTA Cuts Driver Licensing Services from 33 to 15 to Boost Digital Access
Dubai's Roads and Transport Authority (RTA) has reduced its driver licensing services from 33 to 15 as part of a major overhaul to enhance efficiency, simplify procedures, and improve digital access for users across the emirate.
The move is part of RTA's broader strategy to deliver smart, customer-centric services that align with the Government of Dubai's vision of seamless, secure, and integrated public services. The overhaul falls under the 'Services 360' initiative via the Dubai App, which aims to consolidate vehicle, driver, and transport services under one digital platform.
Sultan Al Akraf, Director of Driver Licensing at RTA, said the initiative is designed to 're-engineer the customer journey' and reduce the number of steps needed to obtain or manage a driving licence. The changes aim to minimise wait times, cut down service centre visits, and integrate services with other government platforms.
Advanced technologies and data integration are central to the revamp. Key services that have been streamlined include licence applications, renewals, updates to personal information, and file transfers between driving institutes. Proactive notifications have also been introduced to keep users informed.
All driver licensing services are now accessible online through the RTA's website, allowing users to complete their requests through simplified digital steps.
Al Akraf said the RTA remains committed to enhancing operational efficiency, improving service quality, and meeting evolving customer expectations while adhering to international standards.
The streamlined approach is expected to benefit both individual drivers and corporate clients, marking a significant step in Dubai's digital transformation of public services.
News Source: Dubai Media Office
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