Zain KSA, Huawei sign MoU to enhance Hajj 2025 digital experience with AI and data analytics
The new partnership aims to improve real-time response speed through advanced monitoring capabilities that utilize the latest analytics technology, with the goal of reducing Time to Resolution (TTR) to less than 15 minutes. It will also focus on developing advanced communication solutions that ensure operational efficiency and uninterrupted service while maintaining top quality, in line with Saudi Vision 2030's goals of nationwide digital transformation and tech innovation.
Chief Technology Officer at Zain KSA, Eng. Mohammad bin Abdulaziz AlNujaidi, commented: 'Zain KSA is wholly committed to leveraging the latest technologies to boost the efficiency and sustainability of our digital infrastructure, especially during high-demand seasons, including Hajj. Our partnership with Huawei enables us to leverage AI and data analytics to ensure reliable, high-performance communications.'
This partnership builds on a long-standing collaboration between Zain KSA and Huawei. Recently, the two partners signed an MoU to develop advanced 5.5G applications for a smart solutions ecosystem that supports enhanced experiences for individuals and enterprises.
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