GVMC grievance programme gets 300 complaints
Visakhapatnam: GVMC mayor
Peela Srinivasa Rao
directed officials to resolve
petitions and complaints
received through the weekly
public grievance redressal system
(PGRS) in a timely manner. GVMC officials welcomed the mayor, who was attending his first PGRS session after assuming office, with a bouquet. Following this, the PGRS programme was jointly conducted by mayor Srinivasa Rao and additional commissioner DV Ramana Murthy.
"There should be no delays in handling petitions received at the GVMC head office or any of its zonal offices. Officials and staff must carry out their duties responsibly to ensure that the public do not raise repeated complaints about unresolved issues under the PGRS," said Srinivasa Rao.
GVMC received a total of 300 petitions and complaints during the programme. About 220 complaints were related to administration and accounts, eight from revenue, 48 from urban planning, 16 from engineering, one from horticulture, and seven from the urban community development wing.
Later, the additional commissioner instructed department heads to review public petitions daily and ensure they are resolved within the stipulated timeline.
Meanwhile, collector MN Harendhira Prasad conducted the grievance programme at the collectorate. A total of 225 petitions were received from the public regarding various issues. Of these, 81 were related to the revenue department, 14 to the police department, and 79 to the GVMC. The remaining 51 petitions were related to other departments.
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