Manitou Springs investigating emails impersonating staff
(MANITOU SPRINGS, Colo.) — The City of Manitou Springs is investigating recent incidents in which people impersonating City staff have sent fraudulent emails.
According to the City, at least two people have reported getting emails claiming to be from Planning Director Fred Rollenhagen and included falsified information about permit approvals and payment instructions. One email referenced a Major Temporary Use Permit and directed the receiver to invoice and submit a payment to keep their business open.
The City said it notified its IT and network services provider to further assess and secure communication systems. The City is also reviewing the incidents for any legal or liability implications and will coordinate with appropriate authorities as needed.
To protect yourself and your business, the City recommends that the public take the following actions:
Verify all permit or payment-related communications by contacting the City of Manitou Springs Planning Department at 719-685-4398 or by visiting City Hall at 606 Manitou Avenue.
Do not delete any suspicious emails. Retain them as evidence in case they are needed for investigation.
Do not send any form of payment or disclose sensitive information unless the request has been verified through official channels.
Emails from City staff will only come from addresses ending in '@manitouspringsco.gov.'
Report any suspected impersonation attempts or fraudulent correspondence immediately to the City's Public Information Officer at 719-306-2884 or pio@manitouspringsco.gov.
The City said it is taking these incidents seriously and is committed to safeguarding public trust and protecting the community from fraud.
Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
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