Affected travellers told to directly seek outgoing Singapore low-cost airline's help

New Straits Times

20 hours ago

KUALA LUMPUR: The Malaysian Aviation Commission (Mavcom) has advised consumers impacted by Jetstar Asia Airways' upcoming suspension of operations to take immediate action and seek assistance directly from the airline.
This follows Jetstar Group's announcement on June 11 regarding the managed cessation of its Singapore-based low-cost subsidiary Jetstar Asia (3K), which will officially cease operations on July 31.
In a statement today, Mavcom urged affected travellers to reach out to Jetstar Asia through its dedicated Live Chat service or refer to its list of global contact centres at Jetstar Contact Numbers for further assistance and information regarding existing bookings.
In line with the Malaysian Aviation Consumer Protection Code 2016, Mavcom said affected consumers are entitled to a refund of the full cost of the ticket (inclusive of taxes and fees) in the original mode of payment within 30 days and entitled to rerouting to the final destination on comparable transportation.
"If affected consumers do not receive these options or require further assistance, they are encouraged to contact Mavcom.
"Mavcom remains committed to safeguarding the rights of air travel consumers and will continue to provide necessary assistance to those impacted by the cessation of Jetstar Asia's services," it said.
Jetstar has clarified that the cessation will not impact other airlines under the Jetstar Group, including Jetstar Airways, which operates international services between Australia and Southeast Asia, or Jetstar Japan.
In Malaysia, only flights operated by Jetstar Asia from Singapore to Kuala Lumpur and Penang will be affected.
The airline also announced that it will directly notify customers if there are changes to scheduled flights before July 31.
This is due to a planned progressive reduction in its flight schedule, leading to the cessation of services, it added.