Latest news with #Mavcom
The Sun
6 days ago
- Business
- The Sun
Ascend Airways eyes November cargo ops
PETALING JAYA: Ascend Airways Malaysia, a new Malaysia-based airline and a part of Avia Solutions Group – the largest ACMI (aircraft, crew, maintenance and insurance) provider in the world, has advanced to Phase 3 of its Air Operator Certificate (AOC) application process. The new ACMI and charter solutions provider is targeting to launch its cargo operations in November 2025, with passenger flights to follow. In 2024, Ascend Airways Malaysia was granted its Conditional Air Service Permit (CASP) from the Malaysian Aviation Commission (Mavcom) and has since been working closely with the Civil Aviation Authority of Malaysia (CAAM) in order to obtain its Air Operator Certificate (AOC). The process is currently in its final stages with full flight operations expected to commence by the end of 2025. The Kuala Lumpur-based ACMI and charter airline will offer both passenger and cargo operations. Its first B737-800 freighter aircraft will arrive in Malaysia Q3'25 to facilitate the necessary processes of the issuance of the full AOC and the launch of the airline's cargo operations. Subsequently, the second and third passenger B737-800 aircraft will be inducted into the Malaysian airline's fleet by end of 2025 and early 2026, respectively. 'As it is our mission to support the growth of local and regional airlines, we want to become a trusted ACMI partner that can help them increase operational agility and capture the rising demand for passenger and cargo operations, which is on the rise in the Asia-Pacific region,' said Ascend Airways Malaysia CEO Germal Singh Khera. As a new ACMI airline in Malaysia, he added they are continuously grateful for the support, global outlook and approach they receive from the Transport Ministry, CAAM, Mavcom and other relevant authorities that are advancing the aviation industry in Malaysia. 'This overwhelming support has allowed us to set up a robust operational foundation to assist air operators and their ambition in the region,' said Germal Singh. Ascend Airways Malaysia aims to provide a vital solution of aircraft wet leasing in Malaysia and the Asia-Pacific, enabling airlines and logistics companies to scale their operations and secure additional revenue during peak season. This model also allows air operators to navigate operational challenges such as unexpected flight disruptions and prolonged maintenance events. 'Ascend Airways remains focused and committed to deliver flexible ACMI solutions and develop its seasonal fleet strategy between the UK and Malaysia, and the Asia-Pacific region. ACMI is a proven solution for airlines seeking to efficiently meet dynamic travel demand and unlock new revenue opportunities. We are resolute in our aspirations to be leaders in this space,' said Alastair Willson, CEO of the UK-based Ascend Airways, the sister company of Ascend Airways Malaysia.
The Star
05-05-2025
- Business
- The Star
Asean News Headlines at 10pm on Monday (May 5, 2025)
Malaysia: * Chaos in Dewan Rakyat over Shahidan Kassim's remarks * Proposed House Arrest Bill to be tabled this year, says Saifuddin Nasution * 1MDB trial: Expert unable to verify Najib's signature on documents * Malaysia engages with the West and East, does not take sides, says Anwar * Anwar: Malaysia does not impose 47% tariff on US imports, only 5.6% on average * Anwar pledges support for SMEs amid US tariff issues * Malaysia is boosting local solar panel use amid US trade tensions, says PM * Malaysia has significant investments in US, says Anwar * US reciprocal tariff on Malaysia may be reduced, says Anwar * Pakistani PM postpones official visit to Malaysia * Mavcom unveils enhanced airline and airport performance dashboard to improve transparency * Sabah native court reforms long overdue, says Momogun group * Scam alert: Official govt websites only end with ' warns Teo * Bank Negara expected to adopt dovish stance in upcoming MPC meeting - Maybank IB * RM25mil in drugs seized as major east coast gang busted * Malaysia unlikely to hit 2025 GDP growth target, says Tengku Zafrul * Malaysian supermodel Amber Chia hospitalised after fainting from work-related exhaustion * Lawyer questions MACC's vigilance in Pamela Ling's disappearance / Cops investigating possibility of Pamela Ling abducted by police impersonators A woman holds a Shiba Inu wearing a costume at the Pet Expo Thailand in Bangkok, Thailand. - Photo: REUTERS/Chalinee Thirasupa Singapore: * Heavy traffic expected at Woodlands and Tuas checkpoints during Vesak Day long weekend * Singapore GE2025: PM Wong speaks with Anwar and other leaders after convincing election victory * Singapore dollar surges to 1.29 to US dollar amid Asia currency rally * Singapore GE2025: WP chief Pritam Singh to remain Leader of the Opposition, says PM Wong * Singapore GE2025: Workers Party did well despite vote swing to PAP, says Pritam * Singaporean actor Dennis Chew, 51, graduates from Ngee Ann Polytechnic, offered spot in NUS * Singapore PM Wong: Wong: Results a clear signal of trust and confidence in govt * Flash floods ease in Singapore's Holland and Bukit Timah after heavy downpour * Jail for former pre-school teacher in Singapore who ill-treated two toddlers under her care * Singapore factory slump ends 19 months of growth Indonesia: * Australia's reelected Prime Minister Albanese set to visit Indonesia, Malaysia and Canada * Indonesia Q1 GDP growth slowest in more than three years * Decline in Indonesian press freedom alarming * Impeachment call, abortive reshuffle hint at internal Indonesian Military tension * Indonesia's PMI plunges into contraction - lowest point since the pandemic * Oil slumps after OPEC+ plan, Asian currencies jump / Oil tumbles as OPEC+ accelerates output hikes, surplus looms Vietnam's members of parliament attend the National Assembly's summer session opening in Hanoi on Monday, May 5, 2025. -- Photo by Nhac NGUYEN / AFP Thailand: * Singaporean man in Thailand nabbed for being part of illegal vape network * New BWF president Patama aims to strengthen badminton's global presence * Thai prosecutors drop Royal insult case against US academic * From RoboCop to reality: a humanoid robot joins the Thai police force * Malaysia plans cargo rail link to Bangkok to boost trade * Bomb kills officer probing murder of blind woman in southern Thailand Philippines: * Warship sinks before it can be sunk in US-Philippine drills * Cardinals could pick Filipino Tagle, 'Asian Francis', as next pope * Taal Volcano in the Philippines sees surge in seismic activity * Catholic Bishops Conference of the Philippines head on Trump pope tweet: Insensitive, not funny * Coffee bean pricing perks up prospects for farmers In this photo provided by the Armed Forces of the Philippines Public Affairs Office (PAO), Philippine Marines participate in amphibious landing exercise as part of a joint US-Philippines military exercises called Balikatan or - shoulder to shoulder -- in Balabac, Palawan province, Philippines. -- Armed Forces of the Philippines PAO via AP Vietnam: * Asian finance chiefs call for regional unity amid tariff talks * Vietnam studies nuances and measures for successful halal tourism * Vietnam keeps growth target at 8% despite tariff challenges * Main Vietnam stock exchange launches long-awaited trading system * Vietnam PM says US tariffs negatively affect global economy Myanmar: * 16 potential successors to Pope Francis; Myanmar and Philippines' candidates are the listed ones from Asia * Villagers near Myanmar earthquake epicentre urgently need aid after 175 houses collapse * Myanmar, Thailand hit by series of quakes, strongest at 4.8 * 1.2 million stimulant tablets seized in central Myanmar BANDAR SERI BEGAWAN, Monday, May 5: Brunei's Permanent Secretary of the Civil Service Governance Division, Prime Minister's Office, Ajman Meludin (sixth from right), poses for a group photo during the 22nd ASEAN Senior Officials Meeting Responsible for Information (SOMRI) and Related Meetings held present from left Myanmar Deputy Director General, Media Development Department, Ministry of Information Ze Yar , Communications Ministry secretary-general Datuk Mohamad Fauzi Md Isa, Philippines Undersecretary, Presidential Communications Office Michael Ubac, Singapore Deputy Director, Ministry of Digital Development Information Brandon Loh , Thailand Director-General, Government Public Relations Department Sudruthai Lertkasem, Vietnam Deputy Director General, Authority of International Cooperation, Ministry of Culture, Sport and Tourism Tran Hai Van , Cambodia Undersecretary of State Has Sam Ath , Indonesia Head of the Center of International Affairs, Ministry of Communication and Digital Affairs Ichwan Makmur Nasution , Leo Deputy Director General, Planning and International Cooperation Department, Ministry of Information, Culture and Tourism Khambou Thavixay, Timor Leste Director General of SEKOMS Florindo Da Costa and Deputy Secretary-General of Asean for Asean Socio-Cultural Community San Lwin. -- Photo: Bernama Cambodia: * Cambodian court convicts prominent politician of incitement in latest legal move to stifle opponents * Cancers kill nearly 14,000 people per year in Cambodia: PM * Cambodia opposition figure sentenced to four years for incitement * Richiamo Coffee to open in Cambodia, Australia by September Laos: * Laos steps up vigilance over anthrax outbreak * Laos renews commitment to end malaria by 2030 * Laos and Korea launch water management project to boost agriculture Brunei: * 22nd Asean Senior Officials Meeting on Information begins today in Brunei * Brunei charity walk raises over BND16,000 for children with autism * Munajat night in Brunei highlights link between faith, mental health Staff members practice putting on makeup in a pop-up Yves Saint Laurent store in the Wangfujing shopping street in Beijing on Monday, May 5, 2025, the last day of a five-day national May Day holiday. -- Photo by GREG BAKER / AFP AseanPlus: * M'sia urges Asean state members to propose strategic media initiatives under Asean Plus Three framework * Economists lower Malaysia's GDP growth forecast to 4.5%, remain confident in economy's resilience * Indian national charged with CBT involving over RM140,000 * Malaysians proud of Merdeka 118 featured in 'Thunderbolts' * Malaysian and Pakistani Foreign Ministers discuss tense South Asia situation * Why hand-pulled Chinese Muslim Lanzhou lamian beef noodles are pulling crowds in KL * United Nations calls on world leaders to deliver food to Gaza * Asean manufacturing sector records deterioration for first time in 16 months - S&P Global * Harassed by 'Assassin's Creed' gamers, a professor fought back with kindness * Albanese landslide offers rare chance to fix Australian economy * Japanese emperor emeritus to be hospitalised for hearts tests * Taiwan rattled by powerful quake off east coast, no immediate reports of damage * Lee Jae-myung leads in hypothetical South Korea three-way presidential race with Han Duck-soo, but race tightens, new poll shows * Australia, New Zealand pledge support for film industry after Trump proposes tariffs * Taiwanese singer Chao Chuan's 100-year-old mother dies just a week before Mother's Day * Trump willing to lower China tariffs at some point / Walmart resumes sourcing from China * Trump orders 100% tariff on foreign-made movies to save 'dying' Hollywood * Lufthansa, Air France, others avoid Pakistan airspace amid India tensions * Exclusive-India starts work on hydro projects after suspending treaty with Pakistan, sources say * Japan and China issues -- Airspace breach threatens warm ties, invokes 'severe protest' * Canada now likely has more latitude to work with China if US tensions persist: analysts * Chinese university recruits South Korean semiconductor expert Lee Young-hee * Analysis-The influencer election that wasn't: amid Trump trauma, Australian voters logged off * Prince Harry wants reconciliation with family but says father King Charles still won't speak to him * Hong Kong sculpture with yellow raincoats won't return outside Cultural Centre * Burned-out China influencer duo with 15 million fans, quit after 1,000 live-streams in five years * Big blow as Terengganu and six other clubs on FIFA ban list * Perfect ending for Yuqi as he leads China to 14th mixed team title * Motor racing-Piastri completes hat-trick of wins to stretch F1 lead / McLaren utterly dominant * South Korea Ryu rules with five-shot victory at Black Desert Championship for third career LPGA Tour title
The Sun
05-05-2025
- Business
- The Sun
Mavcom rolls out enhanced airline, airport performance dashboard
PETALING JAYA: The Malaysian Aviation Commission (Mavcom) today unveiled its newly enhanced Airline and Airport Performance Dashboard, designed to provide the public and industry stakeholders with more comprehensive and detailed insights into airline and airport performance across Malaysia. Available on Mavcom's official website ( the updated dashboard introduces new features and a broader scope of performance data, incorporating both domestic and international airline operations in Malaysia, with metrics on on-time performance (OTP), flight cancellations, the various types and reasons of delays and cancellations, as well as airport performance aligned with the Airports Quality of Service (QoS) Framework. As the economic and commercial regulator for the aviation industry in Malaysia, Mavcom monitors the OTP of domestic and international flights operated by Malaysian carriers. These include AirAsia, AirAsia X, Batik Air, Firefly, Malaysia Airlines and MASwings. Airlines are required to ensure that at least 85% of their flights each month depart within 15 minutes of the scheduled time of departure (STD). In addition, airlines must operate at least 80% of their scheduled flights and monthly flight cancellations must not exceed 20%. Mavcom began publishing this performance data for the Malaysian carriers operating from KL International Airport Terminal 1 and Terminal 2 (KUL T1 and T2) on April 15, 2024 and has since introduced enhancements to improve the accessibility and transparency of the information. Mavcom in a statement said that this newly launched interactive dashboard now provides improved data for consumers and stakeholders. Key improvements include the ability for users to access OTP and flight cancellation data for flights departing from various airports nationwide, expanding beyond the previous focus on KUL T1 and T2. The dashboard offers detailed information on the various types of delays experienced by Malaysian carriers for both domestic and international flights. Similarly, flight cancellation data is categorised by type and reason for the cancellations. Furthermore, consumers will also have the opportunity to analyse trends in OTP and flight cancellations for both domestic and international flights operated by Malaysian carriers for flights originating from Malaysian airports. Another significant enhancement to the dashboard is the inclusion of OTP and flight cancellation data for foreign carriers departing from KUL T1 and T2. If an airline fails to meet the flight cancellation targets, the airline's application for the renewal of existing services or for additional air traffic rights (ATR) with Mavcom may be affected. An ATR is required for any ASL holder intending to transport passengers, mail, or cargo for hire and reward on scheduled journeys between 2 or more locations, at least 1 of which must be in Malaysia. Aside from these metrics, airlines are mandated to adhere to the Malaysian Aviation Consumer Protection Code 2016, which outlines provisions for the protection of air travel consumers in Malaysia. Failure to do so may result in financial penalties being imposed. To date, Mavcom has imposed financial penalties totalling RM4.85 million on AirAsia Bhd, AirAsia X Bhd and Batik Air. The dashboard features airport performance metrics and results under the Airports QoS Framework. This Framework establishes standards and Key Performance Indicators (KPIs) for airports aimed at enhancing passenger comfort, prioritising consumer service levels, and improving the overall experience for both passengers and the wider airport community. The dashboard includes the following airports that are under the Framework: KUL T1 and T2, Kota Kinabalu International Airport, Langkawi International Airport, Kuching International Airport, Miri Airport, and Senai International Airport. These airports are assessed based on 4 service quality categories, which are passenger comfort and facilities, queuing times, passenger and baggage flows, and operator and staff facilities. The framework is set to be implemented at additional airports which are, Sultan Abdul Aziz Shah Airport and Penang International Airport by 2025. The remaining airports will see progressive implementation until 2027, with data from these airports being added to the dashboard over time. If Mavcom's analysis of airport performance indicates non-compliance with the targets established under the Framework, a financial penalty will be imposed on the airport operator. To date, Mavcom has imposed financial penalties totalling RM4.1 million on Malaysia Airports Holdings Bhd for failing to comply with the framework.
Malay Mail
05-05-2025
- Business
- Malay Mail
Mavcom unveils new tool to improve transparency in airline, airport performance
KUALA LUMPUR, May 5 — The Malaysian Aviation Commission (Mavcom) has introduced an advanced version of its Airline and Airport Performance Dashboard. The new dashboard includes detailed insights into the performance of both domestic and international airlines operating in Malaysia. It provides users with data on on-time performance, cancellations, delays, and reasons for disruptions in flight schedules. 'The enhanced dashboard is a testament to our commitment to increasing transparency and accountability in the aviation sector,' said Mavcom executive chairman Datuk Seri Saripuddin Kasim. The update also covers airport performance, aligned with the Airports Quality of Service (QoS) Framework. The tool features easy-to-understand metrics, including the percentage of flights departing on time and cancellations. Airlines such as AirAsia, Malaysia Airlines, and Firefly are monitored under the new system. Mavcom requires airlines to maintain a minimum of 85 per cent OTP and ensures cancellations do not exceed 20 per cent. Airlines that miss the flight cancellation targets could see their application for the renewal of existing services or for additional Air Traffic Rights (ATR) with Mavcom affected. The dashboard's interactive nature allows users to access performance data across various Malaysian airports. 'This not only benefit industry players, such as airlines and airports – by providing clear performance indicators they can use to elevate their service levels but also empowers consumers to make more informed choices when selecting their preferred carriers. 'Ultimately, our goal is to foster a greater culture of accountability among aviation operators,' Saripuddin concluded.
The Sun
22-04-2025
- Business
- The Sun
Mavcom reports increase in number of complaints in second half of 2024
PETALING JAYA: The Malaysian Aviation Commission's (Mavcom) 17th Bi-Annual Consumer Report saw a rise in complaints received in the second half of 2024 (H2'24) as it continued efforts to bolster consumer protection while monitoring airline and airport service levels. From July to December 2024, Mavcom received 2,613 complaints, a 34% increase compared to 1,948 complaints in the corresponding period in 2023 (H2'23). Of the total, 2,581 complaints (99%) were on airlines, while the remaining 32 complaints (1%) involved airport services. The grievances were predominantly centered around flight cancellations, delays and rescheduling, which collectively comprised 53% of the total. Malaysia Airlines accounted for the highest number of complaints at 921, followed by AirAsia with 611 and Batik Air with 437. For every one million passengers carried, Firefly received the highest number of registered complaints with 256 complaints, followed by Malaysia Airlines with 142 complaints, and Batik Air with 111 complaints. Among airports, KL International Airport Terminal 1 recorded the highest number of complaints with 13 cases, followed by KL International Airport Terminal 2 with six complaints - the majority of these primarily involved airport facilities. In terms of complaint resolution by domestic airlines, AirAsia, AirAsia X, Batik Air, Firefly, Malaysia Airlines, and MASwings successfully met the 90% resolution target for closing complaints within 30 days. In contrast, foreign airlines reported a resolution rate of 54%, highlighting there were still areas for improvement to ensure higher consumer satisfaction. Additionally, 32 grievances involving airports were resolved within the 30-day timeframe, reflecting continued efforts to address consumer issues promptly. Notably, 99% of all complaints received by Mavcom were successfully resolved, with 37% of these cases resulting in airlines reversing their initial decisions in favour of consumers. In a statement yesterday, Mavcom said it continued to monitor airline operational performance based on key metrics, including on-time performance (OTP), which requires at least 85% of flights to depart within 15 minutes of the scheduled time of departure each month. In H2'24, AirAsia, AirAsia X, Batik Air, and Malaysia Airlines did not meet the 85% OTP target for international flights. For domestic routes, Malaysia Airlines achieved the OTP targets from October to December 2024, while AirAsia X met its target from August to November 2024. However, it is noted that other airlines did not reach the 85% OTP benchmark during this period. The performance of Malaysia's airports is observed by Mavcom through the Airports Quality of Service (QoS) Framework, which comprises 28 service quality elements grouped under four service quality categories, including passenger comfort and facilities, passenger and baggage flows, operator equipment and staff facilities, and queuing times. The performance of Malaysia's airports under this framework is anchored on four key measurement mechanisms. These include independent inspections at airports, passenger surveys, data provided by airport operators regarding specific performance assessment indicators, and the availability of equipment and operator. This information allows Mavcom to determine whether the established targets are being met. 'As air travel continues to rebound, it is crucial that the industry not only meets growing demand but also upholds the rights of consumers. The enhancements to the Malaysian Aviation Consumer Protection Code 2016 and our monitoring efforts are designed to ensure consumers are better protected and informed,' said Mavcom executive chairman Datuk Seri Saripuddin Kasim. He added, 'We urge all aviation players to place consumer needs at the forefront, particularly in resolving complaints effectively. Our survey findings indicate a positive trend in consumer awareness of their rights and improvement in the resolution efforts by Malaysian carriers. 'However, there is always room for more improvement. Continued collective effort by the aviation industry is necessary to further elevate consumer knowledge and protection. Mavcom remains committed to further enhancing public education and outreach efforts to ensure that consumers are well informed and empowered throughout their air travel experience.'
