CBSA system outage delays shipments at Canada-US border
'We are working closely with partners to resolve this issue as soon as possible,' a CBSA spokesperson said in an email to CNN.
The disruption was first reported by Cross Border Pickups, a shipping company that issued a notice to its customers on Friday afternoon, warning of potential delays in packages entering Canada from the United States.
'There's currently a CBSA system outage affecting shipments crossing into Canada,' the company stated. 'If you had packages manifested since July 23, they may be delayed at the border until services are fully restored.'In addition to commercial traffic, CBSA said it is also managing a high volume of travelers, as many Canadians return from summer vacations, leading to further congestion at the border.The Ambassador Bridge handles more than 10,000 trucks per day and accounts for roughly 25 percent of trade between Canada and the United States, making any disruption at the crossing highly impactful to both commercial logistics and border operations.This is the third significant technical disruption the CBSA has faced in 2025. In June, a nationwide outage affected airport kiosks, including at Toronto Pearson International Airport. A similar outage in February caused several of CBSA's digital tools to go offline temporarily.CBSA continues to operate under its System Outage Contingency Plan, allowing for manual processing of shipments and paper documentation. There is currently no official timeline for full restoration of services.
Travelers and shipping companies are advised to anticipate delays and monitor official updates from CBSA.
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