
AI, UGC, and Playables Reshape Mobile Ad Creative Strategies
Scroll. Tap. Skip. Repeat. That's the usual rhythm of a mobile user's day. So, how do mobile ad marketers create an ad that doesn't get skipped but rather brings an interaction and even gets someone to download, sign up, or play?
It's a challenge today's app marketers are solving with a new wave of mobile ad creativity. Liftoff's latest Mobile Ad Creative Index digs deep into the creative trends shaping the future of mobile advertising.
The report explores top creative trends that are attracting and scaling ad spending across consumer apps and games. It also highlights the expanding role of AI in creative production, testing, and optimisation.
This year's Mobile Ad Creative Index specifically analyses creative concepts that have excelled in scale for Liftoff's advertisers over the past 12 to 48 months. It is based on findings from over 4.7 trillion impressions, 263 billion clicks, and 1.1 billion installs between 1 January 2023 and 31 May 2025.
Yann Zeller, Chief of Staff, Creative at Liftoff, said, 'As ad formats become richer and AI expands our ability to personalise and adapt creatives at scale, we're able to unlock new insights into user behaviour and motivation.' Interactive Ads Lead Engagement
In 2024, the share of spend on interactive ads for top apps increased by 20% year over year. The share of spend increased by 2% for spenders outside the top tier. Top-spending apps differentiate their campaigns by adding innovations to evergreen concepts such as social scrollers, carousels, and scratch-offs. Playable Ads Deliver Returns
In 2024, the share of spend on playable ads for top games averaged 35% higher than other games. Across all ad budgets, however, playable ads delivered higher conversion rates. Impression-to-install rates were 8x that of non-playable formats for top spenders and 16 times that of non-playable formats for other game advertisers. Tailored Metaplay Drives Installs
'Metaplay' elements, gameplay that diverges from an app's core design to appeal to a broader audience, are widespread, but top games gain an edge by tailoring their Metaplay ads to the publisher audience. The report found that aligning 'metaplay' creative with publisher audiences resulted in a 93% increase in installs-per-mille. UGC is Now a Core Strategy
The share of spending on user-generated content (UGC) increased by 11% for top-spending apps, with social and utility apps seeing the most significant jump of nearly 30% between 2023 and 2024.
Soren Steelquist, Director of Creative Production, said, 'The proof is in the data—more and more consumer apps are incorporating UGC into every stage of their marketing, and programmatic is no different.'
'UGC works because it's authentic and relatable, and users are more likely to be influenced by ad when it's coming from a trustworthy source. To see higher impact from UGC creatives, work with a partner that can match the right creator with your brand and develop winning concepts that resonate with audiences.' Gen AI Fuels Personalisation
Creative teams increasingly leverage AI to enhance top-performing assets with 3D and motion and to create and test variations. Top mobile advertisers also use AI to recombine their assets in customised ad experiences that break away from standard video to playable formats.
Yann Zeller said, 'Today's creative landscape is shaped by a single, powerful truth: attention is the commodity, and brands, games, and influencers are all vying for it. Great mobile ad experiences can earn attention by aligning context with behaviour.'
Advertisers that treat ads as one-way messages are falling behind. The most effective mobile strategies today are built on a powerful shift, from interruption to interaction.
'We see users spend meaningful stretches with the right content, sometimes 60 to 90 seconds when the ad feels personal or prompts meaningful participation. This isn't just a better way to advertise—it's a better way to tell stories and the most exciting brief we've had in years,' said Yann Zeller.
With AI, creator partnerships, and interactive design tools at their fingertips, advertisers now have everything they need to create ad experiences that are personal, playful, and genuinely engaging.
The more tailored the experience is to the user's behaviour and context, the greater the chance they'll not only stay but also take action.
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Sitecore offers composable cloud solutions with its flagship products, Sitecore Experience Platform(XP) and Sitecore Experience Manager (XM). They help marketers to overcome scalability challenges. Some of its features include intuitive visual editing, headless delivery, marketing automation, scalable personalisation, data and machine learning capabilities.
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Salesforce Experience Cloud is a platform that helps enterprises link clients, partners, and employees to securely exchange information and documents. Built on its Customer 360 platform, Salesforce's DXP ensures seamless integration with any solution in the Salesforce ecosystem.
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Oracle Cloud offers a comprehensive suite of platform-based marketing automation solutions for personalised B2B and B2C automation campaigns. Some of its featured products are Eloqua Marketing Automation, CrowdTwist Loyalty and Engagement, and Unity Customer Data Platform.
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Optimizely is a digital experience platform (DXP) provider that offers Optimizely One, an easy-to-use and fully integrated suite. It provides a single, unified workflow with thoughtfully embedded AI and machine-learning algorithms, accelerating work across the entire marketing lifecycle.
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OpenText offers a cloud-native, scalable platform for enterprises to streamline their marketing functions. It provides fully composable content management, digital asset management, creative workflows, personalisation, targeting and customer data technologies in one place, ensuring a holistic approach to B2B, B2E and B2C experiences.
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Neptune DXP is a PaaS(Platform-as-a-Service) provider, helping marketing teams build custom apps based on modular, reusable application building blocks. The company offers flexible environments to businesses across different verticals, further providing personalised digital solutions at scale.
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Magnolia is a composable DXP that comes with no-code connector packs and low-code micro-frameworks for third-party integrations. It also offers an open-source version alongside its commercial plans enabling enterprises to build tailored use cases.
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Liferay DXP helps marketers deliver personalised and connected digital experiences across a broad range of channels, including customer portals, websites, intranets, mobile apps, and connected devices. It offers intuitive CMS, user analytics, and site management tools that businesses need to launch, test and optimise digital experiences for faster go-to-market.
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Powered by IBM Consulting, IBM iX offers a composable DXP, providing a comprehensive solution to make enterprises' systems future-ready. Utilising its data-driven insights and intelligent workflows, marketers can design and deliver human-centred experiences across the customer lifecycle.
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HCL Digital Experience (DX), forms part of a wider HCL Customer Experience (CX) product portfolio, offering core capabilities such as content management, DAM, CDP called Signals, and low-code application development. It provides services in government, life sciences, insurance, financial services, and other verticals.
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Contentstack is a headless CMS and Composable Digital Experience Platform (DXP) solution provider that helps marketers gain a competitive edge. It recently launched into Google Cloud Marketplace, and is also available on Microsoft Azure and AWS. It seamlessly enables mid-market brands to adopt its omnichannel campaign engine to drive higher conversions and sales.
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Bloomreach Commerce Experience Cloud provides businesses an edge with its modular capabilities: Content Management System (CMS), Discovery features for search and merchandising optimisation, and Engagement tools such as Customer Data Platforms (CDP) for personalisation and analytics.
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Adobe Experience Cloud offers a comprehensive set of services specifically designed to address the day-to-day requirements for personalised customer experience at scale. Its platform helps manage different digital content and assets to improve customer satisfaction. Some of its products include Adobe Gen Studio, Experience Manager Sites, Real-time CDP, and Marketo Engage.
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Acquia offers DXP solutions, comprising of two main elements: Acquia Drupal Cloud and Acquia Marketing Cloud. It can be accessed in both platform-as-a-service (PaaS) and software-as-a-service (SaaS) with additional components such as Site Factory for multisite management, digital asset management (DAM), CDP, personalisation, and Campaign Studio.
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Martechvibe
08-07-2025
- Martechvibe
AI, UGC, and Playables Reshape Mobile Ad Creative Strategies
As attention becomes the most valuable currency, mobile marketers are turning to AI-powered creatives, UGC, and playable content to make ads more immersive, personalised, and performance-driven. Scroll. Tap. Skip. Repeat. That's the usual rhythm of a mobile user's day. So, how do mobile ad marketers create an ad that doesn't get skipped but rather brings an interaction and even gets someone to download, sign up, or play? It's a challenge today's app marketers are solving with a new wave of mobile ad creativity. Liftoff's latest Mobile Ad Creative Index digs deep into the creative trends shaping the future of mobile advertising. The report explores top creative trends that are attracting and scaling ad spending across consumer apps and games. It also highlights the expanding role of AI in creative production, testing, and optimisation. This year's Mobile Ad Creative Index specifically analyses creative concepts that have excelled in scale for Liftoff's advertisers over the past 12 to 48 months. It is based on findings from over 4.7 trillion impressions, 263 billion clicks, and 1.1 billion installs between 1 January 2023 and 31 May 2025. Yann Zeller, Chief of Staff, Creative at Liftoff, said, 'As ad formats become richer and AI expands our ability to personalise and adapt creatives at scale, we're able to unlock new insights into user behaviour and motivation.' Interactive Ads Lead Engagement In 2024, the share of spend on interactive ads for top apps increased by 20% year over year. The share of spend increased by 2% for spenders outside the top tier. Top-spending apps differentiate their campaigns by adding innovations to evergreen concepts such as social scrollers, carousels, and scratch-offs. Playable Ads Deliver Returns In 2024, the share of spend on playable ads for top games averaged 35% higher than other games. Across all ad budgets, however, playable ads delivered higher conversion rates. Impression-to-install rates were 8x that of non-playable formats for top spenders and 16 times that of non-playable formats for other game advertisers. Tailored Metaplay Drives Installs 'Metaplay' elements, gameplay that diverges from an app's core design to appeal to a broader audience, are widespread, but top games gain an edge by tailoring their Metaplay ads to the publisher audience. The report found that aligning 'metaplay' creative with publisher audiences resulted in a 93% increase in installs-per-mille. UGC is Now a Core Strategy The share of spending on user-generated content (UGC) increased by 11% for top-spending apps, with social and utility apps seeing the most significant jump of nearly 30% between 2023 and 2024. Soren Steelquist, Director of Creative Production, said, 'The proof is in the data—more and more consumer apps are incorporating UGC into every stage of their marketing, and programmatic is no different.' 'UGC works because it's authentic and relatable, and users are more likely to be influenced by ad when it's coming from a trustworthy source. To see higher impact from UGC creatives, work with a partner that can match the right creator with your brand and develop winning concepts that resonate with audiences.' Gen AI Fuels Personalisation Creative teams increasingly leverage AI to enhance top-performing assets with 3D and motion and to create and test variations. Top mobile advertisers also use AI to recombine their assets in customised ad experiences that break away from standard video to playable formats. Yann Zeller said, 'Today's creative landscape is shaped by a single, powerful truth: attention is the commodity, and brands, games, and influencers are all vying for it. Great mobile ad experiences can earn attention by aligning context with behaviour.' Advertisers that treat ads as one-way messages are falling behind. The most effective mobile strategies today are built on a powerful shift, from interruption to interaction. 'We see users spend meaningful stretches with the right content, sometimes 60 to 90 seconds when the ad feels personal or prompts meaningful participation. This isn't just a better way to advertise—it's a better way to tell stories and the most exciting brief we've had in years,' said Yann Zeller. With AI, creator partnerships, and interactive design tools at their fingertips, advertisers now have everything they need to create ad experiences that are personal, playful, and genuinely engaging. The more tailored the experience is to the user's behaviour and context, the greater the chance they'll not only stay but also take action. ALSO READ: Does GEO Render Traditional SEO Redundant? The Martechvibe team works with a staff of in-house writers and industry experts. View More Locala's omnichannel advertising platform leverages granular insights and cutting-edge AI to help marketers plan, activate, and measure campaigns that are personalised to the local consumer. It specialises in transforming complex mobility and consumer data into actionable audience insights, fueling advanced media strategies. VISIT WEBSITE Blue Prism is a global software provider, offering ROM 2, an intelligent automation implementation methodology that empowers teams to scale their digital workflow. One of its use cases is sales and marketing solutions, which is powered by artificial intelligence (AI) and machine learning (ML) algorithms. VISIT WEBSITE Pega is a combined business process management and robotic process automation (RPA) platform that comes with workforce analytics features. It offers a wide variety of tools such as Pega Email Bot to automate repetitive tasks with personalised customer replies at scale. VISIT WEBSITE EdgeVerve, a subsidiary of India-based IT company Infosys Technologies, offers RPA software for major enterprise companies. Its AssistEdge Robotic Process Automation provides machine learning and AI tools called Infosys Nia. Its AssistEdge RPA enables global marketing and distribution companies to automate 970+ manual tasks at scale. VISIT WEBSITE Clevertap is a comprehensive platform that allows global marketers to get unified customer data analytics and omnichannel engagement in one place. VISIT WEBSITE UseResponse is a fully customisable customer support and feedback software, helping companies to better understand the needs of their customers. It provides the capabilities of multichannel ticketing, live chat with messengers aggregator, chatbot, feedback community portal, and knowledge base. VISIT WEBSITE Survicate is a drag-and-drop, multichannel survey builder, helping brands effortlessly collect and analyse customer feedback. It offers 23+ one-click, native integrations, enabling advertisers and marketers to create follow-up campaigns based on real-time customer feedback. VISIT WEBSITE SAP Sales Cloud comes with end-to-end solutions and offers AI-fueled insights for understanding customers' preferences. It helps build customer profiles at scale. It also empowers users to automatically manage contact information, which streamlines clients' journeys. VISIT WEBSITE Freshsales by Freshworks is an AI-powered software that streamlines the sales cycle by automating mundane tasks and personalising customer engagement. It generates quality leads and nurtures relationships by understanding visitor intent in real-time. VISIT WEBSITE Developed for midsize enterprises and large organisations, Creatio offers end-to-end CRM software solutions, allowing users to manage sales, marketing, and services all in one place. For marketing professionals, it provides Marketing Creatio, an omnichannel marketing platform to orchestrate customer journeys and accelerate lead-to-revenue. VISIT WEBSITE Salesforce is a global technology provider, offering low code/no-code, AI-powered capabilities. Marketers and advertisers can harness its technologies for multiple use cases like B2B strategies, cross-channel personalisation, real-time analytics, and more. VISIT WEBSITE SAS offers embedded CDP capabilities, letting marketers unify customer data, understand digital activity and enable analytically driven, real-time activation. It comes with data activation facility that enables marketers to pull only the data they want, further reducing data migration costs. VISIT WEBSITE Blueshift is a scalable CDP platform that offers AI-driven capabilities for clubbing real-time events with related data from various sources. It streamlines these insights into unified customer profiles, enabling marketers to automatically personalise their targeting goals. VISIT WEBSITE Wotnot is a genAI-powered , no-code chatbot platform, helping the sales and marketing team to engage with visitors on their website via personalised conversations, catering to their lead-generation goals. It offers platform-based solutions, such as AI Studio, a GPT chatbot builder, and an analytics dashboard. VISIT WEBSITE Aisera is a generative AI platform provider that offers AI Copilot, AiseraGPT, and AiseraLLM for various domains. With Aisera, enterprises can accelerate the development of their LLMs or purchase ready-to-use generative AI solutions with pre-trained LLMs using customer data to reduce hallucinations. VISIT WEBSITE Deliotte offers Ncyte, an all-in-one analytics solution. Utilising patented algorithms, proprietary data models and predictive analytics, Ncyte delivers actionable insights for various marketing functions. With Nycte, data and marketing teams can pre-define events such as attributed campaign performance to evaluate their efforts with live notifications. VISIT WEBSITE CleverTap is a customer engagement and retention platform that offers the functionality to integrate app analytics and marketing. Powered by TesseractDB, a purpose-built database for engagement & retention, it combines the features of audience analytics, omnichannel engagement, and product A/B testing for marketing functions. VISIT WEBSITE Oracle Advertising and Customer Experience (CX), lets advertisers personalise their campaigns. Its flagship product, Oracle Moat, a comprehensive analytics and measurement platform, provides a suite of solutions across marketing and ad intelligence. Moat helps reach prospective customers, capture consumer attention, and measure the outcomes to unlock business potential. VISIT WEBSITE Meta Ads is a social media advertising platform leveraging the user base from Facebook, Instagram and Whatsapp to deliver personalised ads at scale. It offers Meta Business Suite and Meta Business Manager for managing and tracking ad performance. Utilising its AI-powered tools, advertisers can partially or fully automate with complete control over their ads. VISIT WEBSITE WebEngage is an end-to-end customer data platform, helping brands to strategise their customer engagement and retention functions. It supports third-party integration for use cases including customer segmentation, omnichannel engagement, and survey & feedback. VISIT WEBSITE ServiceNow features Robotic Process Automation Hub (RPA Hub), a scalable genAI-powered platform for orchestrating and managing a robotic workforce to execute various business processes. Its workflow automation enables tasks like lead management and campaign execution and supports integration with popular marketing tools to streamline processes. VISIT WEBSITE Tealium is a comprehesive customer data platform helping brands orchestrate and manage their data activation from a marketing standpoint. Its AudienceStream CDP functionality enables marketers to create custom campaigns via 1300+ integration options for several use cases. VISIT WEBSITE Qualaroo is a saas-based online survey creator offering Qualaroo Nudge, a proprietary technology for uploading custom properties for airtight targeting. It enables marketers to 'nudge' when user clicks on a page element, helping them to target visitors on their real-time activity. VISIT WEBSITE Zendesk is a Danish-American company that offers software-as-a-service products with the capabilities of omnichannel integrations. Its omnichannel messaging platform enables sales and marketing teams to easily track and consolidate customer tickets from various sources, ensuring enhanced customer experiences. VISIT WEBSITE WebEngage is an all-in-one marketing platform that integrates omnichannel engagement with live analytics features. It offers AI/ML-driven product recommendations engine that enables marketers to boost conversion for all channels, including the web and mobile apps. VISIT WEBSITE Sprinklr is a comprehensive enterprise software company offering omnichannel support capabilities for all customer-focused marketing functions. It provides no-code, easy-to-build API integrations to access real-time customer data from multiple sources — such as CRM, CDP and ecommerce platforms. VISIT WEBSITE SAP provides omnichannel marketing capabilities through its flagship product: SAP Emarsys. By accessing its purpose-built reports, teams can determine the effectiveness of their marketing campaigns, segments, and channels in achieving sales goals. Its B2B account engagement features let brands deliver predictable and personalised marketing-led B2B insights at scale. VISIT WEBSITE MoEngage is a global AI-driven marketing platform that enables brands to orchestrate omnichannel campaigns from a single intuitive interface. Utilising MoEngage's User Path Analysis capabilities, marketing teams can target customers across 10+ channels, depending on their purchase behaviour. VISIT WEBSITE Intuit Mailchimp is an AI-powered omnichannel platform that offers email and marketing automation functions. With its customised pre-built audience segments, marketers can scale their campaigns based on individual contacts' demographic information and shopping behaviour. VISIT WEBSITE Hubspot is a cloud-based, scalable customer platform that offers various marketing automation solutions with omnichannel support capabilities. It enables marketers to create omnichannel campaigns to connect and interact with customers across multiple channels in real-time. VISIT WEBSITE Bloomreach is an all-inclusive marketing automation platform that comes with omnichannel orchestration supports for various use cases, such as marketing campaign personalisation, and headless CMS commerce platform experience. VISIT WEBSITE Agillic specialises in offering global brands a comprehensive Omnichannel Marketing Automation Platform that enables them to create personalised marketing campaigns. Its multichannel marketing capabilities support multiple integrations, such as Playable and Sleeknote for lead generation, Zapier for automating routine processes, among others. VISIT WEBSITE Adobe Experience Cloud features Adobe Campaign, enabling marketers to synchronise their customer data from various channels for omnichannel marketing. By leveraging its omnichannel integration with Adobe Journey Optimiser, brands can build multi-step journeys, campaigns, and personalised real-time moments that follow their customers across channels. VISIT WEBSITE ActiveCampaign is an intelligent multichannel marketing automation platform that enables marketers to seamlessly connect campaigns across the channels that matter most to them. It helps enterprises streamline personalised marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle. VISIT WEBSITE UiPath offers a comprehensive AI-powered robotic automation platform, enabling marketers to streamline recurring functions, such as lead automation and customer engagement. Utilising its capabilities, marketers can personalise and automate customer interactions, depending on their needs and preferences. VISIT WEBSITE SAP is a composable marketing automation technology provider, offering SAP Intelligent RPA solutions to automate repetitive, rules-based business processes, including marketing and sales. Using its tech stack, marketers can automatically extract product data from manufacturers' websites, update online inventory and import website and email sales. VISIT WEBSITE Microsoft offers Power Automate, a low-code and AI-powered RPA software that helps marketers streamline tasks like lead management, email campaigns, social media management, data analysis, content publishing, and customer feedback. Leveraging its capabilities, businesses can automate repetitive tasks, such as lead capture and email marketing workflows. VISIT WEBSITE IBM offers AI-powered Robotic Process Automation capabilities for CRM and marketing functions. It enables users to automate workflows with integrated OCR and intelligent chatbots, distribute work across multiple bots without human interventions and manage emails via low-code authoring tools. VISIT WEBSITE Hyland offers an AI-powered comprehensive robotic automation software suite, enabling marketers' teams to automate their campaigns. Its Natural Language Processing (NLP) technology allows businesses to automate repetitive marketing functions, such as execution of targeted and personalised strategies in near real-time. VISIT WEBSITE Datamatics is an intelligent automation platform, offering TruBot RPA designer, a low-code bot design tool for marketing teams to create customised bots quickly. It provides 500 pre-built components, enabling low-code design and rapid deployment capabilities with drag-and-drop options. VISIT WEBSITE Automation Anywhere offers Automation Success Platform powered by Vertex AI, enabling enterprises to develop a cloud-based digital workforce at scale. Leveraging its bots, ML, and AI technologies, marketers can automate their marketing and sales processes. One of its popular offerings is Automation Co-Pilot, a genAI-powered assistant that empowers businesses to create and summarise content. VISIT WEBSITE Appian is a global technology provider, delivering end-to-end process automation with RPA, AI, IDP and API integrations. Utilising the readily available APIs of this low-code platform, teams can create a series of connected digital business applications including customer management and marketing. VISIT WEBSITE Powered by Zoho Corporation, Zoho Analytics enables marketers to track all critical metrics in a single platform to enhance marketing outcomes. The company offers 75 pre-built data visualisation reports and dashboards on marketing performance for collaborative analysis. With its AI-powered assistant, marketers can generate automated insights, predict future trends, and configure smart alerts. VISIT WEBSITE Semrush is an online visibility management and content marketing SaaS platform, offering marketing analytics tools to global businesses. Its open-source analytical tools include Market Explorer and Traffic Analytics for understanding market trends and website traffic respectively. VISIT WEBSITE Nielsen is a global audience insights, data and analytics solution provider, helping marketers measure what people listen to and watch. It offers a comprehensive, AI-powered Nielsen Marketing Cloud platform with sub-products such as Audience Segments, Scarborough, and Advanced Audiences to understand audiences for different targeting initiatives. VISIT WEBSITE MoEngage is a full-stack marketing automation platform, offering consumer insights and analytics solutions for marketers to understand customer LTV. With MoEngage Analytics, they can measure user engagement, spot behavioural patterns, and act on retention to prevent app uninstalls. VISIT WEBSITE Microsoft Clarity is a behavioural analysis tool that helps marketers understand user interaction with their website. It supports features like Session recordings, Heatmaps, and ML insights in real time. Processing more than a petabyte of data from over 100 million users per month, Clarity accommodates limitless traffic for various marketing measurements at scale. VISIT WEBSITE Powered by AI-led insights, Merkle offers scalable marketing analytics and CX technology solutions, helping brands to optimise their campaigns. Some of its flagship solutions are Measurement & Media analytics, Consumer & Experience insights, and Product & Market intelligence. VISIT WEBSITE Hubspot offers marketing analytics and dashboard software, enabling businesses to make data-backed decisions for use cases, such as revenue generation, site analytics and detailed reporting. Leveraging the capabilities of its multi-touch revenue attribution model, marketers can monitor real-time website traffic via unique tracking codes. VISIT WEBSITE Google Analytics is an open-source analytics tool by Google, enabling marketing teams within organisations to better understand their customers via valuable insights. Consequently, businesses can use those insights to take action, such as website improvement and tailored audience list creation. VISIT WEBSITE Adverity is an integrated data analytics platform, enabling marketers to automate their customer's data integration and visualisation functions. It offers 600+ pre-built data connectors to popular marketing platforms, social media networks, SEO tools, and marketing automation solutions. The platform also provides pre-build dashboards to generate tailored reports. VISIT WEBSITE Adobe Experience Cloud offers Adobe Analytics and Adobe Target within its analytics tools solutions, enabling marketers to execute in-depth analysis of their customer data. Adobe Analytics allows the sales and marketing teams to mix, match, and analyse data from any digital point in the customer journey. VISIT WEBSITE Ahrefs features a suite of analytics tools under its Ahref Enterprise offering. It offers API and Looker Studio connectors, enabling marketing teams to elevate their SEO strategy with enterprise-grade and insights. Some of the criteria for its API endpoints include Backlinks, Organic & Paid Traffic, SERPs, Website health score and more. VISIT WEBSITE StackAdapt is a multi-channel programmatic advertising platform, enabling digital marketers to customise their strategy. It offers open and flexible DSP (Digital Signal Processing) capabilities for executing tailored ad campaigns. Furthermore, its ad previewer lets marketing teams preview video, display and native ads on desktop or mobile across 500+ publishers, covering 23 verticals. VISIT WEBSITE Rakuten is a global affiliate ad technology company, enabling advertisers to optimise their marketing strategies with data-driven insights. It offers AI-powered forecasting and benchmarking capabilities and dynamic multi-touch commissioning tools, allowing advertisers to customise their campaigns. It also supports first-party data collection integrations for both B2B and B2C marketers. VISIT WEBSITE Nielsen offers Nielsen Ad Intel, a cross-platform advertising intelligence platform with actionable insights to identify prospects, analyse brand strategies and learn from past advertising campaigns. It offers various advertising intelligence features such as ad spend monitoring, competitive benchmarking, global competitive insights and expert data harmonisation. VISIT WEBSITE Magnite is an independent sell-side advertising technology provider, enabling publishers to monetise their content across all screens and formats. It offers Magnite Streaming, a singular supply-side platform that merges technology from the Magnite CTV and SpotX platforms. Utilising this functionality, marketers can identify their potential audiences to restructure their targeting strategies. VISIT WEBSITE IBM offers a comprehensive suite of Watson Advertising to agencies and marketers. With Watson Advertising's AI-powered assistant, advertisers can customise their advertisements, based on real-time ad results. It also supports functionalities of cookieless advertising, ad fraud management and brand safety measurements. VISIT WEBSITE Google features a comprehensive list of AI-powered Ad tools under its Google Ads offering. Some of its popular tools include Keywords Planner, Ads Editor, Reach Planner, Ads Mobile App, Insights Finder, Ads API, and Recommendations Page. Additionally, it offers Google AdMob to help businesses plan their in-app revenue generation strategy. VISIT WEBSITE Criteo is an all-in-one connected commerce media platform, enabling marketers and agencies to scale their digital and physical assets. Leveraging the capabilities of its AI-powered technology, brands can develop strategies for intent-based product recommendations, multi-prolonged accessibility, contextual advertising, and more. VISIT WEBSITE Basis Tecnologies (formerly known as Centro), is a programmatic advertising platform, offering ad management tools for search, social and site direct via a single interface. Its flagship products are Basis Assistant and Basis Automate+. Basis Assistant is a Chrome extension, connecting 20+ platforms and tools, and Basis Automate+ is a digital advertising automation tool for simplifying campaign process. VISIT WEBSITE AppsFlyer is a mobile attribution company, helping mobile advertisers to identify their ad network. It offers a measurement suite, giving app marketers full visibility into their customer journeys while preserving their privacy. Utilising its AI-powered Creative Optimisation platform, marketers can formulate their creative strategy. VISIT WEBSITE Adtriba is a cross-channel digital marketing management platform based on data-driven attribution modelling. Its solutions include Adtriba Triangulation, enabling advertisers to witness the integration of diverse measurement methods, such as Marketing Mix Modelling (MMM), Multi-Touch Attribution (MTA) and Incrementality Testing. VISIT WEBSITE Adobe Experience Cloud offers connected advertising solutions with its natively integrated Adobe Advertising platform. Its consultancy-based reporting options come with AI-powered optimisation features, helping advertisers analyse their ad performance via 200+ measurement metrics. Utilising its connected TV (CTV) and search, social, and commerce tools, marketers can optimise their customer acquisition strategy. VISIT WEBSITE specialises in Conversational AI, generating autonomous conversations that appear human-like. These conversations form the foundation of brand engagement. Their AI-powered, no-code Dynamic Automation Platform manages around two billion conversations from a multitude of channels in numerous languages. VISIT WEBSITE Sprinklr offers a comprehensive suite of 250+ AI-intent bot templates for various industry verticals to accelerate bot development. Its specialised AI and compliant rule engine enables marketers to modify and automate their promotional campaigns for better engagement via suggestion-based personalised bots. VISIT WEBSITE Meta's new class of generative AI features and creative tools allow users to create and share custom stickers or update the visual style of their photos with a simple text prompt. They can also chat with 28 different AIs and get unique perspectives on topics like travel, games and food. VISIT WEBSITE is a UI-based platform that allows marketers to create a chatbot quickly and deploy it easily on multiple channels. Leveraging the capabilities of its conversational builder, enterprises can build the Dialogflow using dialogue messages. Some of its popular offerings include XO: Experience Optimisation and GALE(Beta). VISIT WEBSITE IBM watsonx Assistant is an interactive virtual agent that utilises natural language and AI, enabling users to set it up on their app and website. It offers fast and accurate responses to customers, enhancing their overall experience and satisfaction with its adaptive learning capabilities. VISIT WEBSITE Haptik helps enterprises manage their customer lifecycle with generative AI-powered conversational solutions to boost marketing and sales. It offers Contakt and Interakt to enhance overall CX, where Interakt enables marketers to send hyper-targeted and personalised campaigns to drive customers to take action on WhatsApp. VISIT WEBSITE Dialogflow is an all-in-one platform for developing chatbots, voice bots, and virtual agents using natural language understanding and Google AI. It helps marketing teams create conversational agents that can handle common customer requests and issues, such as FAQs, and order status at scale. VISIT WEBSITE Dialpad is a fully integrated unified conversation intelligence platform that utilises ongoing ML(Machine Learning) algorithms and does not require coding to configure a chatbot. It offers real-time insights and tips, helping marketing teams customise their approach for every customer. VISIT WEBSITE is a low code-no code, enterprise-grade generative AI platform offering readily available LLMs for CX transformations. Its omnichannel reporting and analytics suite for marketing enables organisations to streamline their customer journeys. VISIT WEBSITE is a global conversational AI technology provider optimised for operational efficiency at scale. It offers self-learning AI capabilities that emphasise Natural Language Understanding (NLU) along with intent suggestions. VISIT WEBSITE Avaamo is an all-in-one conversational AI platform for enterprises offering a suite of industry-specific skills developed to automate and resolve common use cases. It offers Outreach, which enables marketers to educate and engage with customers across existing touchpoints through proactive and personalised communication. VISIT WEBSITE Amazon Lex offers fully managed conversational AI interfaces with advanced natural language models to design, build, test, and deploy conversational interfaces in applications. It enables sales and marketing teams to automate user tasks in their applications like the CRM and across any digital channel. VISIT WEBSITE Zendesk is an AI-powered customer feedback software provider, offering customer satisfaction (CSAT) software to businesses across multiple industries. Its marketplace offers 1600+ apps and integrations, enabling marketers to create a complete customer feedback system. VISIT WEBSITE UserVoice provides product feedback management software for SaaS businesses. Its UserVoice Validation tool delivers actionable user insights to inform roadmap strategy. From testing ideas to ensuring satisfaction with released features, it helps research and marketing teams gather quick user feedback throughout the entire product lifecycle. VISIT WEBSITE Twilio provides integrated Mindful Feedback functionality within its Flex offering, enabling marketers to automatically take action based on real-time customer feedback. It automatically collects customer feedback after Flex interactions by capturing feedback over post-call voice IVR, outbound voice IVR, conversational SMS, Web SMS, email, and web surveys. VISIT WEBSITE Trustpilot offers ML and AI-powered feedback management tools, helping marketers build trust and loyalty through customer reviews. Its AI-driven Review Insights tool enables marketers to identify growth areas from negative feedback, whereas its Image Generator tool lets them enhance social media engagement. VISIT WEBSITE Survey Monkey is a global online survey and forms tech stack provider, offering AI-fueled market research solutions to businesses. Its enterprise feedback management program provides 250+ templates with the capabilities of customisation, allowing organisations to build tailored survey forms. VISIT WEBSITE Sprinklr is a unified customer experience platform (CXM), offering AI-powered feedback management capabilities with its flagship product: Sprinklr Surveys. It integrates solicited customer feedback with unified-CXM data, enabling brands to derive meaningful, actionable insights. Utilising its genAI-powered survey builder, marketers can create conversational surveys to streamline their NPS strategies. VISIT WEBSITE Salesforce is a comprehensive customer-oriented technology provider offering a feedback management suite. Salesforce's survey responses help marketers create personalised surveys based on their existing customers' data. Some of the supported applications of its feedback management platform are genAI-powered survey form development and sentiment-insights-based survey collections. VISIT WEBSITE QuestionPro is an online feedback software provider, offering ready-made survey templates to businesses across 40+ countries. Leveraging the capabilities of its customer satisfaction templates, advertisers and marketers can create and gather tailored questions. VISIT WEBSITE Qualtrics is an all-in-one customer experience solution provider, offering website & app feedback tools for organisations to collect customer feedback efficiently. Its digital experience analytics capabilities combined with DXA integrations, bring together verbal and behavioural data for in-depth analysis of user feedback. VISIT WEBSITE HubSpot is a one-stop marketing platform, providing customer feedback software under its Service Hub offerings. Its pre-built APIs include net promote score (NPS), customer effort score (CES), and customer satisfaction (CSAT) surveys, allowing marketers to strengthen their customer loyalty strategy. VISIT WEBSITE Medallia is a comprehensive platform, enabling marketers to capture feedback from all customer touch points. Some of its popular feedback management software capabilities include Sense360 for analysing consumer spending, Medallia Video to automatically extract meaningful insights from customer's feedbacks and Agile Research for creating branded surveys in real-time. VISIT WEBSITE Zeotap lets brands integrate, unify, segment and orchestrate customer data, fostering a cookieless future. It offers a 'Non-Customer Entity Data' feature that helps marketers to integrate both customer and non-customer entity data. VISIT WEBSITE Twilio provides, Twilio Segment, an AI-powered CDP, enabling marketers to streamline their personalised customer engagement journeys. It brings together clean, consented customer data for real-time insights with 450+ pre-built connectors. VISIT WEBSITE Syntasa provides data-ready CDP capabilities, equipping marketers with essential tools to prepare their customer data. It offers real-time sentiment analytics capabilities, helping enterprises derive behavioural insights from unified user profiles to foster hyper-personalised experiences. VISIT WEBSITE SAP is a company-wide customer data management platform, helping marketers improve engagement, conversion, and retention. It offers a genAI-powered data model, enabling enterprises to unify their B2B and B2C customers' profiles to reach their personalisation goals. VISIT WEBSITE Oracle is a global database management company, providing CDP solutions, under its flagship product: Oracle Unity. Its AI-powered models enable marketers to create hyper-personsalised campaigns with predictive insights by streamlining real-time customer data from heterogeneous sources. VISIT WEBSITE Growthloop is a composable CDP platform, allowing marketing and sales team to action their data at scale. It offers GrowthLoop Audience Builder, enabling marketers to initiate their lead generation functions. VISIT WEBSITE Adobe Experience Cloud offers a real-time CDP, letting users create high-value audience segments for B2C and B2B use cases across their marketing funnel. It follows a cookieless marketing approach to automatically unify customer data across various online and offline channels in real-time. VISIT WEBSITE ActionIQ is a composable CDP platform that offers audience segmentation, acquisition marketing, and Customer 360 capabilities. It integrates analytical tools, enabling marketers to collect and analyse their first-party customer data at scale. VISIT WEBSITE Zoho CRM leverages automation and comprehensive analytics to empower any sales team, fostering stronger customer loyalty. Ideal for both small businesses and enterprises, this software enables enhanced productivity and tailored solutions through predictive intelligence. VISIT WEBSITE Zendesk offers Zendesk Sell, an easy-to-deploy CRM platform that is simple to deploy and navigate, catering to businesses of any scale. Its mobile-friendly Sell app has the functionalities of geolocation, helping sales and marketing teams. Offering an all-in-one CRM platform, organisations can implement use cases like prospecting, engagement, lead generation and communication capabilities. VISIT WEBSITE SugarCRM is a global CRM software provider, helping marketing, sales, and service teams improve efficiency through automation, data, and intelligence in near real-time. It offers Sugar Market, an all-in-one marketing automation platform that helps marketers to automate their campaign with higher ROI. VISIT WEBSITE Salesforce is a one-stop sales and support CRM software that regularly updates customer records, tracks emails and calls, and creates organised support processes for quicker customer responses. Its simple and scalable infrastructure is ideal for businesses of all sizes. VISIT WEBSITE Pipedrive stands out with its emphasis on automation, tailorability, and seamless integration. Purposefully built to enhance the efficiency and productivity of sales professionals, this CRM solution has an intuitive setup and robust capabilities. It facilitates lead generation, comprehensive sales analytics, and seamless business expansion. VISIT WEBSITE Oracle NetSuite CRM, a component of Oracle's business software suite, is for all midsize and booming businesses that want a comprehensive, integrated CRM solution with ERP capabilities. Using it, customers and partners can directly interact with the platform, freeing the additional work load for their sales team. VISIT WEBSITE Microsoft Dynamics 365 Sales represents a robust cloud-based CRM solution brimming with features such as pipeline assessment, relationship analytics, and conversational intelligence. It utilises AI-powered insights to provide actionable intelligence via predictive analytics, lead scoring and sentiment analysis. VISIT WEBSITE Less Annoying is a CRM software that utilises a straightforward search feature within its contact management system, making it easy to track contacts. It is ideal for small-sized businesses and offers a highly intuitive and user-friendly interface. VISIT WEBSITE Insightly offers CRM software solutions for enterprises looking to understand their audience data across various marketing functions. It integrates seamlessly with third-party apps, streamlining workflow automation, including bulk emailing and report generation. VISIT WEBSITE HubSpot's sleek dashboard with consolidated CRM tools simplify complex customer data, further transforming it into meaningful insights. Complementing typical CRM functionalities, HubSpot provides tailored options, including conversation intelligence and email monitoring. VISIT WEBSITE Apptivo delivers adaptable and web-based CRM solutions, enabling marketing and sales teams to streamline all customer service requirements across various devices and browsers. Despite its focused feature set, it encompasses over 65 interconnected applications alongside a robust sales pipeline management tool, ensuring efficient tracking of potential leads without any downtime. VISIT WEBSITE Sitecore offers composable cloud solutions with its flagship products, Sitecore Experience Platform(XP) and Sitecore Experience Manager (XM). They help marketers to overcome scalability challenges. Some of its features include intuitive visual editing, headless delivery, marketing automation, scalable personalisation, data and machine learning capabilities. VISIT WEBSITE Salesforce Experience Cloud is a platform that helps enterprises link clients, partners, and employees to securely exchange information and documents. Built on its Customer 360 platform, Salesforce's DXP ensures seamless integration with any solution in the Salesforce ecosystem. VISIT WEBSITE Oracle Cloud offers a comprehensive suite of platform-based marketing automation solutions for personalised B2B and B2C automation campaigns. Some of its featured products are Eloqua Marketing Automation, CrowdTwist Loyalty and Engagement, and Unity Customer Data Platform. VISIT WEBSITE Optimizely is a digital experience platform (DXP) provider that offers Optimizely One, an easy-to-use and fully integrated suite. It provides a single, unified workflow with thoughtfully embedded AI and machine-learning algorithms, accelerating work across the entire marketing lifecycle. VISIT WEBSITE OpenText offers a cloud-native, scalable platform for enterprises to streamline their marketing functions. It provides fully composable content management, digital asset management, creative workflows, personalisation, targeting and customer data technologies in one place, ensuring a holistic approach to B2B, B2E and B2C experiences. VISIT WEBSITE Neptune DXP is a PaaS(Platform-as-a-Service) provider, helping marketing teams build custom apps based on modular, reusable application building blocks. The company offers flexible environments to businesses across different verticals, further providing personalised digital solutions at scale. VISIT WEBSITE Magnolia is a composable DXP that comes with no-code connector packs and low-code micro-frameworks for third-party integrations. It also offers an open-source version alongside its commercial plans enabling enterprises to build tailored use cases. VISIT WEBSITE Liferay DXP helps marketers deliver personalised and connected digital experiences across a broad range of channels, including customer portals, websites, intranets, mobile apps, and connected devices. It offers intuitive CMS, user analytics, and site management tools that businesses need to launch, test and optimise digital experiences for faster go-to-market. VISIT WEBSITE Powered by IBM Consulting, IBM iX offers a composable DXP, providing a comprehensive solution to make enterprises' systems future-ready. Utilising its data-driven insights and intelligent workflows, marketers can design and deliver human-centred experiences across the customer lifecycle. VISIT WEBSITE HCL Digital Experience (DX), forms part of a wider HCL Customer Experience (CX) product portfolio, offering core capabilities such as content management, DAM, CDP called Signals, and low-code application development. It provides services in government, life sciences, insurance, financial services, and other verticals. VISIT WEBSITE Contentstack is a headless CMS and Composable Digital Experience Platform (DXP) solution provider that helps marketers gain a competitive edge. It recently launched into Google Cloud Marketplace, and is also available on Microsoft Azure and AWS. It seamlessly enables mid-market brands to adopt its omnichannel campaign engine to drive higher conversions and sales. VISIT WEBSITE Bloomreach Commerce Experience Cloud provides businesses an edge with its modular capabilities: Content Management System (CMS), Discovery features for search and merchandising optimisation, and Engagement tools such as Customer Data Platforms (CDP) for personalisation and analytics. VISIT WEBSITE Adobe Experience Cloud offers a comprehensive set of services specifically designed to address the day-to-day requirements for personalised customer experience at scale. Its platform helps manage different digital content and assets to improve customer satisfaction. Some of its products include Adobe Gen Studio, Experience Manager Sites, Real-time CDP, and Marketo Engage. VISIT WEBSITE Acquia offers DXP solutions, comprising of two main elements: Acquia Drupal Cloud and Acquia Marketing Cloud. It can be accessed in both platform-as-a-service (PaaS) and software-as-a-service (SaaS) with additional components such as Site Factory for multisite management, digital asset management (DAM), CDP, personalisation, and Campaign Studio. VISIT WEBSITE


Campaign ME
04-06-2025
- Campaign ME
The GCC Luxury Insider
WELCOME TO THE INSIDE This piece explores the stealth luxury trends that are transforming a market known for glamour but more accurately defined by an insider sense of distinction, an IYKYK mindset that's key to understanding the GCC's emergence as a bonafide global tastemaking hub. The influence of stealth luxury doesn't mean GCC consumers have lost interest in luxury; far from it, and their standards are higher than high. But the definition is evolving, too, because when everything is premium… nothing is premium, anymore. Luxury means exclusive, yes, but it's also the joy of reclaimed time, the insider's table, the unlisted experience, the thrill of access over display, and of a life filled with stories worth telling, told through UGC that says more by what it leaves out. The most powerful signals are now nearly invisible, yet unmistakable to those who know. This is the era of the high-end insider: present at every moment that matters, never trying too hard, often ahead of the curve. And just as often, proudly off-trend, maybe even a little weird, whimsical or unique in their rejection of what everyone else is falling for. They open doors others don't even see. And in a louder-than-loud world, the most disruptive thing a brand can offer them is a quietly indulgent space to reconnect to their head, hands, and hearts, one incredible insider experience at a time. Let's dive deeper. 1. LUXURY IS LOCAL Nothing shows you don't get it like not getting the nuances of GCC cultures and subcultures. Hyperlocal and authentic aren't a hook for a regional campaign; they're bare minimums for credibility and prestige. Don't wait for National Day to do something with local relevance; that's what an outsider would do. And that's what many agencies are to the region: outsiders who think Dubai Bling is what luxury looks like in the Middle East. (Hint: not even close.) KSA and Abu Dhabi are prime markets that are misunderstood and under-invested in by luxury brands. The trend is clearly beginning to change, but the potential is 10x what we're currently seeing. 2. LUXURY IS GLOBAL High-end consumers around the world are hungry for discovery. Through social, they peer into diverse cultures, travel opportunities, and global events and moments that are quite tangibly building a new cultural elite that's defined not only by access through traditional institutions but rather being the first to know before a destination / trend is over saturated. 3. THE EARNED POWER OF IYKYK Today's luxury consumer isn't showing off. They're tuning in. Not impressed by exclusivity that feels engineered, they want access that feels earned through credibility. That's why who they follow is not just who's at the centre of the trend; it's who's creating it, curating it, and has true access to where it's being made. To be seen as someone who just wants to be seen is… embarrassing. But someone who's driven by passion, connection, and quality… that's something worth associating with for the premium consumer. It's why supper clubs and homegrown hot spots continue to win against flashy new purely hype-driven spots for buzz creation, marketing ROI, credibility and covetability. 4. THE PREMIUMISATION OF SWEAT Across sports, fitness, and entertainment, what once belonged to the masses (fitness) is being carved into private, elevated, experiences. Private gyms, wellness clubs and even saunas with velvet-rope memberships are gaining steam (pun intended) along with clinics and beach clubs. The luxury-meets-sports collabs aren't over, either. See Jacquemus' premium gym gear, for example, which intersects fashion, home accessories and fitness, or the high-end destinations that are part gym, part club, part beach. For this consumer, sweat is not just sweat; it's exclusivity, performance, self-mastery, and community. A sure-fire ticket to presence, connection, and truth in a world where doom-scrolling affects the wealthy as much as anyone. Sport and luxury intersect at a place that is sensory, grounding, intentional, mindful, and stimulating, all at once, yet brands are underutilizing this rich territory in the region. 5. MEMBERS-ONLY MAGIC We are still in the early days of a members-only trend that'll see access to insider spaces become more important to the GCC's luxury consumers. The pace of growth and types of private spaces defined by art, music, fashion, wellness, sports, automotive and more, will surprise and challenge brands to think bigger, beyond just the pop-up or private influencer dinner. If they don't, the gap in consumer understanding between marketers and luxury-savvy experiential destination builders will continue to widen.


Campaign ME
28-04-2025
- Campaign ME
Why should brands consider EGC in their social media strategy?
While User-Generated Content (UGC) and influencer marketing dominate the conversation, it's time to turn the spotlight on a powerful yet often overlooked source of brand content: your own employees. Your most powerful brand ambassadors aren't always the ones sipping smoothies in Bali – they're the ones reheating lunch in the staff kitchen. The era of Employee-Generated Content (EGC) is here, and what does this mean for brands social media strategy? What if the most valuable content isn't in your pipeline but in your team? You've got a marketing army. You just haven't deployed it yet As Aaron Marshall, General Manager at ROR Coffee Solutions, puts it, 'EGC sets itself apart from traditional UGC and influencer campaigns by offering unmatched authenticity, credibility, and brand alignment.' Kameel Rasyid, Co-Founder and Head Pastry Chef at BKRY, adds, 'Unlike traditional UGC, which highlights the customer experience, EGC showcases the artistry and dedication of our team. It builds a deeper connection with our audience by making them feel part of our world – whether it's the flour-dusted hands shaping dough at dawn or the team celebrating milestones together.' Farah George, Managing Partner at Salmon Guru, further highlights the power of EGC: 'It showcases the passion, expertise, and unique personalities of the team, creating a more authentic and engaging brand presence. It allows customers to see the faces behind the experience, fostering trust and deeper connections.' Marshall continues, 'EGC offers something that no influencer campaign can replicate – authenticity from within.' Building authenticity and loyalty through brand storytelling While UGC and influencer partnerships are effective for providing an external perspective on a brand, EGC offers a brand a way to connect more meaningfully with audiences. Marshall explains that by sharing genuine, behind-the-scenes insights, it strengthens the sense of community and nurtures long-lasting customer relationships. Unlike influencer marketing, which often focuses on broad reach, EGC promotes meaningful interactions. It offers viewers an inside look at a brand's expertise, passion, and culture, helping to build a stronger emotional connection with the audience. George adds, 'Compared to influencer campaigns, which provide short-term visibility, EGC drives sustained engagement and long-term brand loyalty. While influencers introduce new audiences, EGC makes guests feel like part of the community by humanising the brand and showcasing our team's passion.' View this post on Instagram A post shared by bkry (@ Why should brands consider EGC in their strategy? When done right, EGC not only fosters community but also builds brand awareness and authenticity. Rasyid describes EGC as central to BKRY's storytelling. 'EGC isn't just a part of our strategy – it's the essence of how we tell our story. While brand campaigns create a polished narrative, EGC captures the raw, unscripted moments that truly define us.' He continues by emphasising the importance of involving the team in the brand voice, as it plays a key role in fostering customer loyalty through human connection. 'Our audience gets to know the faces and hands behind their favourite pastries, and as a brand, we get to participate in trends in a way that feels organic and personal.' George supports this, adding, 'Beyond engagement, EGC drives tangible business results. It boosts organic reach, encourages repeat visits, and enhances brand loyalty by creating familiarity between guests and the team. Unlike trend-driven influencer campaigns, which can feel disconnected from a venue's identity, EGC integrates seamlessly with the brand's personality, ensuring long-term impact rather than short-lived visibility.' Rasyid also emphasises how EGC boosts employee morale and enhances customer experience: 'When our team takes part in content creation, they don't just communicate our story – they become even more immersed in it. This hands-on involvement strengthens their expertise, builds their confidence, and ultimately enhances the way they connect with customers.' And it doesn't need to be overly polished. Marshall adds, 'Our team loves experimenting with trending formats – whether it's a fun coffee challenge, a behind-the-scenes look at the roasting process, or a quick-fire brewing hack. By blending education with entertainment, we keep our content dynamic, engaging, and perfectly brewed for today's digital audience.' Selecting the right platform for EGC Choosing the right platforms is crucial for amplifying a brand's voice and fostering authentic connections. When asked which platforms work best for EGC, TikTok and Instagram emerged as the most popular options. 'Instagram is our go-to platform for EGC at the moment,' says Rasyid. 'Instagram allows us to showcase the artistry and detail of our creations through reels and stories, bringing out the fun, behind-the-scenes moments that highlight our team's personality.' Marshall adds, 'Our most effective platforms are Instagram and TikTok because they allow us to visually showcase our passion for coffee while engaging with both enthusiasts and industry professionals in a dynamic way.' He highlights the distinct approaches they use on each platform: Instagram is a great platform for sharing behind-the-scenes moments, brewing techniques, and educational content, showcasing both the artistry of coffee and our team's expertise. TikTok, meanwhile, excels at reaching new audiences with short, trend-driven content, connecting with coffee lovers through challenges, tips, and daily glimpses. View this post on Instagram A post shared by SALMON GURU DUBAI (@salmongurudubai) Turning storytelling into brand loyalty Storytelling through EGC not only connects brands with their audiences but also nurtures loyalty by creating authentic, emotional bonds. Rasyid shares that EGC has helped customers connect with the brand on a deeper level, beyond just the products. 'One of our most loved videos was a New Year celebration with our team – it wasn't about bread or pastries, just pure joy. That post had one of the highest engagement rates on our page and led to an influx of messages from customers expressing appreciation for our team and their work.' George emphasises how EGC has strengthened customer sentiment, making guests feel more connected to the people behind the brand. 'Our guests engage not just because of the drinks we serve, but because they feel connected to the people behind the bar. Many first-time visitors walk in already knowing our bartenders' names – not from prior meetings, but from seeing them online, fostering an immediate sense of familiarity.' 'We've seen a direct impact on foot traffic and repeat visits, with guests frequently mentioning in comments and DMs that they came in after watching our team on social media. EGC consistently outperforms product-focused content, generating higher engagement rates, more shares, and direct calls to action like, 'We NEED to go here and meet them!'' adds George. For Rasyid, the true success of EGC lies in those personal connections: 'When a customer walks into BKRY and tells us they came because they saw a video of our team in action – it's those moments that tell us we're doing something right.' The impact of EGC: Beyond the metrics While traditional metrics like reach, engagement, and conversions are still important, the true power of EGC lies in its ability to forge genuine connections with audiences. 'We gauge the success of our EGC through a mix of measurable data and real-world impact,' says Marshall. 'While KPIs like reach, impressions, and lead generation provide valuable insights, we also place great importance on qualitative feedback. Direct customer interactions, conversations sparked by our content, and the trust built through employee-led storytelling are just as crucial.' Rasyid echoes this sentiment, highlighting the human element that EGC adds to the brand: 'It's one thing to show a finished croissant on a plate; it's another to show the hands that meticulously folded it over hours of work. That's what resonates – stories, not just products.' Marshall also underscores the ripple effect of EGC, pointing out how content shared by team members can spark meaningful engagement. 'Content shared by our Head of Coffee, Estella Zuleta Carmona, has sparked remarkable engagement, especially when she explores the science of how different types of water impact coffee extraction. Her expertise has ignited discussions among both coffee professionals and enthusiasts, encouraging experimentation and knowledge-sharing within the community. Customers often respond with follow-up questions, share their own experiences, and even visit our coffee bars to try the techniques themselves. This direct interaction fosters a deeper appreciation for speciality coffee and strengthens their connection to our brand.' The takeaway EGC is more than a marketing strategy – it's a movement grounded in people, passion, and purpose. Rasyid explains that EGC ensures customers don't just see the brand; they feel it. 'EGC has given our customers a reason to connect with us beyond just the food – it makes them feel like they're part of our journey.' It provides an unfiltered look into the soul of our bakery, capturing the passion, precision, and camaraderie behind every loaf and croissant.' 'Customers love seeing the real people behind ROR Coffee Solutions, and this authenticity builds stronger relationships,' says Marshall. 'Posts featuring our team consistently generate high engagement because they highlight the skill, passion, and personality of the people who bring our coffee to life.' George concludes, 'EGC has helped us build and maintain a community that identifies with our brand. By adding a personal touch, our content becomes more relatable and, consequently, shareable. People are more likely to engage with our content because they feel a personal connection with our gurus.' And Marshall leaves us with this: 'EGC bridges the gap between our brand and our audience in a way that traditional content simply cannot. It fosters a sense of belonging, strengthens relationships, and reinforces our core values of quality, sustainability, and innovation – ensuring that every interaction feels both meaningful and authentic.' The conclusion. EGC isn't a passing trend – it's a powerful way to humanise your brand, engage audiences authentically, and turn team members into storytellers. And that's the kind of marketing that makes an impact.