BIA best airport in arrivals
Bahrain International Airport (BIA) received the Airport Service Quality (ASQ) Award for Best Airport at Arrivals globally by Airports Council International (ACI).
The award recognises BIA's commitment to providing an exceptional passenger experience and reinforcing its position as a leading airport in the region and worldwide.
The ASQ programme, the world's leading airport customer experience measurement and benchmarking system, bases its awards on passenger feedback collected through surveys conducted throughout 2024.
Strategic approach
BIA's success in securing this award is attributed to a strategic, data driven approach to improving the arrival experience, including structured data collection, stakeholder collaboration, and continuous service enhancement in compliance with ACI's ASQ programme standards.
Mohamed Yousif Al Binfalah, Chief Executive Officer of Bahrain Airport Company (BAC), said, 'This ASQ Award is a testament to the dedication and hard work of the entire BAC team and our valued partners. We are proud to be recognised by ACI for our commitment to delivering a world class arrival experience for our passengers.
This achievement reflects our ongoing efforts to enhance every aspect of the passengers' journey, from the moment they step off the plane to the time they leave the airport'.
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