logo

Christian González has been appointed General Manager at Susurros del Corazón, Auberge Resorts Collection in Punta Mita

Hospitality Net29-05-2025
Auberge Resorts Collection, the award-winning portfolio of one-of-a-kind luxury hotels, resorts, and residences, is pleased to announce the appointment of Christian González as General Manager of Susurros del Corazón, Auberge Resorts Collection, the award-winning, oceanfront enclave in Punta de Mita, Mexico. A respected hospitality leader with deep roots in the region, González brings over 25 years of luxury hospitality expertise and a passion for creating one-of-a-kind, culturally immersive guest experiences.
In his new role, González will oversee all operations at Susurros del Corazón, Auberge Resorts Collection, guiding the resort's evolution while preserving its essence as a soulful retreat where barefoot luxury meets vibrant Mexican culture. Raised in nearby Puerto Vallarta, González discovered his passion for hospitality through hands-on experiences at landmark resorts throughout Mexico, and his return to the region brings his career full circle. Known for his people-first approach, González fosters a culture of collaboration, authenticity, and heartfelt service.
González joins Susurros del Corazón from Rosewood Mayakoba in Riviera Maya, where he most recently served as Acting Managing Director. During his tenure, he significantly enhanced the resort's operations and guest programming, known for blending commercial acumen with a commitment to excellence. Prior to that, he held senior leadership positions at premier resorts across Mexico.
Orange background

Try Our AI Features

Explore what Daily8 AI can do for you:

Comments

No comments yet...

Related Articles

Shiji Releases Q2 2025 Guest Experience Benchmark: Global satisfaction hits record high
Shiji Releases Q2 2025 Guest Experience Benchmark: Global satisfaction hits record high

Hospitality Net

time17-07-2025

  • Hospitality Net

Shiji Releases Q2 2025 Guest Experience Benchmark: Global satisfaction hits record high

BARCELONA, Spain, July 17, 2025 – Shiji, the global leader in hospitality technology, has announced the release of its Q2 2025 Guest Experience Benchmark, highlighting steady global gains in guest satisfaction, driven by consistent performance across property tiers and key regions. Highlights from Q2 2025: The Global Review Index (GRI) reached a new record of 86.9%, with May peaking at 87.0%, continuing an upward trend that began in late 2022. 3-star hotels saw the strongest improvement in satisfaction scores, rising +0.6 percentage points, outpacing the growth of 5-star properties. Review volume increased only +0.4% year-over-year, impacted by significant declines in North America (–3.0%) and Europe (–1.2%). Google review volume jumped 10%, but with no corresponding increase in guest sentiment, while and Agoda saw declines in both share and volume. The industry-wide push for faster, more consistent review responses continues, with average response times now just 3.1 days, down from 14 in 2019, thanks to the widespread use of AI tools. 'It's encouraging to see the Global Review Index continue its upward trend, especially driven by consistent gains in 3- and 4-star properties,' said Bruno Saragat, Sales Engineer at Shiji. 'However, the decline in review volume across North America and Europe, despite increased travel, signals a shift in guest behavior and review patterns. With rising expectations around cleanliness and room quality, it's clear that hoteliers will need to stay agile and focused as we move into the peak season.' Despite a turbulent global geopolitical situation, guest sentiment continues to trend positively, especially in North America and the Middle East. The data points to rising expectations around cleanliness and room quality, highlighting where hoteliers can focus their efforts for the rest of the year. Shiji's Q2 2025 Guest Experience Benchmark draws on millions of reviews from hotels worldwide and provides hospitality professionals with actionable insights into shifting guest behavior and performance benchmarks. For access to the full report, click here. ‍ View source

Interview with Ryan King (Shiji Group): Why Experience Is the New Currency
Interview with Ryan King (Shiji Group): Why Experience Is the New Currency

Hospitality Net

time10-07-2025

  • Hospitality Net

Interview with Ryan King (Shiji Group): Why Experience Is the New Currency

At HITEC 2025 in Indianapolis, we sat down with Ryan King, Senior Vice President for the Americas at Shiji Group, to unpack how hotels can measure, interpret, and act on guest experience data. Ryan explained why reputation now depends as much on real-time feedback analytics as on human service, and how tools like the Guest Review Index (GRI) are helping hoteliers identify both standout moments and systemic breakdowns. He also weighed in on AI's growing role in the industry - not as a replacement for people, but as a tool to enhance guest experience and operational focus. Why is experience measurable, and how should hoteliers act on it? Experience has always been at the heart of hospitality, but according to Ryan King, we have only recently begun to measure it meaningfully. Gone are the days of relying solely on comment cards, today's guests leave feedback on Google, TripAdvisor, and more. That constant flow of sentiment is now measurable through tools like the Guest Review Index (GRI), which not only tracks trends but also distinguishes between one-off incidents and systemic problems. When a water boiler breaks during a large conference, for example, the GRI understands this anomaly and adjusts its scoring logic accordingly. But when complaints recur, such as with hot water, the score begins to drop, prompting operational improvements. How are hotels using guest reviews to take action? King shared the story of a hotel group that fully embraced review management across all departments, not just marketing. They examined feedback syntax to adapt training programmes and revise revenue strategies. At one hotel, glowing reviews about staff friendliness led the revenue manager to adjust rates. At another, poor front office feedback triggered a corporate visit, after which new SOPs were developed and rolled out across properties, raising the GRI scores of underperforming locations. The message: feedback, when taken seriously, drives tangible improvement. Can guest sentiment reveal blind spots, even at luxury brands? Absolutely. One luxury group assumed its tone of voice and guest responses were consistent across properties. Shiji's data told a different story: customer feedback highlighted stark inconsistencies, particularly in food and beverage experiences. This prompted internal reflection and immediate onboarding of tools to help monitor and improve brand standards. Sometimes , King noted, you need measurement and data to validate what you think is happening. Is the value of an experience the same across all hotel types? Not quite. The definition of a great guest experience varies between urban business hotels and beach resorts. Travellers have different needs depending on the purpose of their trip. But in both cases, seemingly small details can matter immensely. King recounted a case where a property cut fresh flowers from the turndown service, assuming it would go unnoticed. Within weeks, guest feedback indicated a drop in perceived value. The flowers were quickly reinstated. What role does AI play, and does it risk replacing staff? King acknowledged the widespread anxiety around AI replacing human roles but offered a more nuanced view. AI, he said, is transforming, not removing, jobs. Like the rise of the internet decades ago, AI will change functions, not eliminate hospitality roles altogether. Automation of repetitive tasks, such as data entry or credit card processing, can free staff to focus on human interactions. The key is to use AI to enable more meaningful moments, 'surprise and delight,' as he put it, not to cut corners on service. Why does reputation ultimately rest with people? Despite technological advances, hospitality is still powered by human interactions. King illustrated this with a personal anecdote: after switching from United to American Airlines, he found himself missing United's warmth and consistency, like the time a flight attendant surprised him with a birthday cupcake. American, by contrast, failed to meet even the basics of promised service. In hotels, that gap is even more critical. A guest may forgive minor faults, but not the absence of a helpful human when something goes wrong. Final takeaway? Tools like GRI help hotels measure, understand, and improve guest experience. But people remain the decisive factor in reputation and loyalty. AI will play an important role in operations, but it is hospitality professionals who create the memories guests talk about, and return for.

MGallery Collection to Showcase Local Culture & Nature in Enchanting Bohol
MGallery Collection to Showcase Local Culture & Nature in Enchanting Bohol

Hospitality Net

time05-07-2025

  • Hospitality Net

MGallery Collection to Showcase Local Culture & Nature in Enchanting Bohol

South Palms Resort & Spa Panglao - MGallery Collection will open its doors on 8th August 2025, introducing a new era of luxury hospitality and local storytelling to Bohol, the biologically diverse and heritage-rich island province in the Philippines. With its blend of tropical scenery, cultural charm, and natural beauty - including vibrant coral reefs, the mysterious UNESCO-listed Chocolate Hills, and a tarsier conservation sanctuary - Bohol has the potential to become Southeast Asia's next dream destination. This makes it the perfect fit for MGallery Collection, which strives to tell intriguing stories in one-of-a-kind locations. Nestled on Bohol's most beautiful beach, less than 5km from Bohol-Panglao International Airport, South Palms Resort & Spa Panglao - MGallery Collection lets guests explore the exotic wonders of this idyllic island, above and beneath the waves. Sustainable Luxury, Inspired by the Spirit of Nature Inspired by the legend of Sirenna, the "spirit of the sea" and guardian of Bohol, South Palms Resort & Spa Panglao - MGallery Collection captures the cultural essence of this aquatic wonderland. The waters beyond the beach are crystal-clear, and guests can swim out among tropical fish and colourful corals that shimmer in the sunlight. Then, a mysterious sunken plane rests peacefully on the seabed - guarded, according to Boholano folklore, by local spirits. Guided by these myths and legends, industry-leading architects and interior artists, including Patricia Ho of White Jacket, Philip Pond of Atelier Pond, and Patrick Keane of Enter Projects Asia, came together to craft a captivating design concept that tells the story of Bohol's time-honoured traditions, folk tales, tribal roots, and agricultural heritage. Having entered through a dramatic archway of entwined vines and branches, visitors are greeted in a light-filled lobby in the shade of a majestic banyan tree. Every low-rise building is crafted to respect traditional architecture, using locally sourced materials, flowing shapes and indigenous designs that blur the boundaries with nature. The iconic Walk Bridge is a spiralled walkway, while the heady fragrance of the lemongrass garden floats throughout the open-planned resort. Each of the 188 rooms and suites is a luxurious sanctuary, rooted in biophilic design and Boholano storytelling, with rustic-chic interiors that feature handwoven headboards, bamboo accents, rattan lighting, and coconut wood furnishings. Sensory Experiences to Connect with the Local Culture Guests, and families in particular, can embark on meaningful, low-impact journeys infused with the spirit of Bohol. Reef snorkelling, diving at the nearby planewreck, serene spa treatments, family activities, and authentic rituals are all enriched with the personal warmth of Filipino hospitality. Just 1km from the resort, the working farm lets eco-conscious explorers embrace the art of sustainable island living, with animal feeding and workshops, and close encounters with friendly carabao (local water buffalo). Diverse dining can be savoured at four restaurants & bars, young guests can enjoy fun-filled days at a colourful kids' club, and a striking pavilion and alfresco lawn set the stage for exceptional events, including weddings. Signature MGallery Moment - The Timeless Crystal of Bohol Under MGallery's signature M Moments experiences, which are designed to provide a connection with the artisan traditions of the destination, guests can discover "The Timeless Crystal of Bohol" - asin tibuok - a rare type of sea salt that is only found in this part of the Philippines. An exclusive excursion transports guests through the time-honoured process of producing this unique product. To be among the first people in the world to experience South Palms Resort & Spa Panglao - MGallery Collection, guests can enjoy an exclusive "Elite Access" offer, which is available to book from 4th July, for stays between 8th August and 31st October 2025. This rewarding promotion includes PHP 3,000 in resort credit, which can be redeemed for dining experiences and leisure activities. ALL and Accor Plus members will receive additional benefits. To book, please email [email protected], call +63 038 507 0010, or reserve your stay here. Hotel website

DOWNLOAD THE APP

Get Started Now: Download the App

Ready to dive into a world of global content with local flavor? Download Daily8 app today from your preferred app store and start exploring.
app-storeplay-store