Dubai Customs named Best Customs Authority in the Middle East 2025
Dubai – In a milestone achievement that reflects its unwavering commitment to excellence, leadership, and innovation—while supporting the nation's ambitious vision—Dubai Customs has been awarded the "Customs Authority of the Year 2025" at the Middle East level, as part of the Middle East Transport and Logistics Awards (TLME). This accolade was earned after receiving the highest number of votes from specialists and experts in the customs and logistics sectors via an electronic voting system.
Today, Dubai Customs stands as a global benchmark for implementing the latest digital transformation technologies, with nearly 99.7% of its customs transactions conducted through digital platforms. This high level of digitalization has significantly accelerated procedures, reduced clearance times, and facilitated seamless and transparent trade flows—fully aligned with Dubai's vision and its competitiveness as a strategic global trade hub. Additionally, the Department has developed an advanced security system capable of detecting and preventing smuggling attempts and customs fraud, thereby strengthening the protection of society and the national economy.
On this occasion, His Excellency Dr. Abdulla Busenad, Director General of Dubai Customs, emphasized that this accomplishment adds to the Department's extensive record of achievements. Recently, Dubai Customs also received the award for the Best Pioneering Initiative for its Cross-Border E-Commerce initiative, under the "Hamdan bin Mohammed Government Services Program." Continuing its strategic plan, the Department is dedicated to reinforcing Dubai's position as a leading global center for international trade and logistics. This supports the goals of Dubai's Economic Agenda D33 and drives future transformations in the global trade sector through the innovation and development of advanced customs services that leverage cutting-edge technology and artificial intelligence.
Dr. Busenad further highlighted that Dubai Customs is committed to ongoing improvement and development by providing all the necessary elements and capabilities to increase Dubai's foreign trade volumes. This commitment ensures an exceptional experience for businesses and sectors, boosting returns on their commercial activities and attracting further foreign investments to this vital sector.
Meanwhile, Eng. Adel Al Suwaidi, Director of Customs Valuation at Dubai Customs, who received the award during the ceremony, stated: 'Dubai Customs has made significant strides in automating customs procedures and reducing the time required to complete transactions. We have developed services that are among the first of their kind worldwide. The 'Seamless Inspections' project launched by the Department represents a qualitative leap in customs operations by relocating inspection procedures to an integrated system at company warehouse premises. This innovation has contributed to cutting inspection times by more than 50%.'
The TLME Awards were established with a vision to transform the traditional business awards model. What sets TLME apart is its commitment to transparency, credibility, and genuine recognition from within the industry. It was among the first organizations to adopt a public electronic voting system in this field, ensuring an open and fair selection process.
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Tag activation fees: grew strongly in the first half, up 16.2% YoY to AED 22.9 million, with revenue growing 15.0% YoY to AED 11.5 million in Q2 2025. Tag activation fees contributed 1.5% of total revenue in Q2 2025. Ancillary Revenue Streams Total ancillary revenue for Salik reached AED 8.7 million during H1 2025 driven by revenues from Parking Payment Solutions partnerships with Emaar Malls and Parkonic. The strong performance was driven by increased transaction volumes at Dubai Mall in addition to increasing traction in its cooperation with Parkonic since the launch of the cooperation in mid-February, with rollout across several locations progressing well, as operations are now live in 73 out of 154 locations. Furthermore, the company's partnership with Liva Group has continued to gain good traction with consumers during H1 2025. Salik reaffirms its confidence in expanding its ancillary revenue streams over the medium to long-term. 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AED million Q2 2025 Q2 2024 % YoY Q1 2025 % QoQ H1 2025 H1 2024 % YoY Operating cash flow before changes in working capital 554.3 373.7 48.3% 532.4 4.1% 1,086.7 760.8 42.8% Changes in working capital (68.8) (37.0) 85.8% 94.3 -173.0% 25.5 (70.5) -136.1% Net cash flow from operating activities 485.0 336.6 44.1% 626.7 -22.6% 1,111.6 690.3 61.0% Net cash (used in) / generated from investing activities (247.0) 2.0 - (497.5) -50.3% (744.5) 172.3 -532.0% Net cash (used in) / generated from financing activities (898.9) (611.1) 47.1% (51.6) - (950.5) (676.5) 40.5% Free cash flow(1) 485.0 331.9 46.1% 626.7 -22.6% 1,111.6 684.4 62.4% Free cash flow margin(2) 62.5% 62.3% 0.2% 83.4% -20.9% 72.8% 62.5% 10.3% Free cash flow is net cash flows from operating activities less purchases of property and equipment and intangibles plus proceeds from the sale of property and equipment Free cash flow margin is free cash flow divided by revenue Becoming a global leader in smart and sustainable mobility solutions Core Tolling Business Implementation of variable pricing: As instructed by the RTA, based on the traffic studies and analysis, Salik introduced variable pricing on January 31, 2025. 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These notifications include a link directing customers to a LIVA landing page, where the motor insurance policy can be renewed in a few simple steps at a competitive price. Signed Memorandum of Understanding (MoU) with ENOC to introduce smart payment solutions that enhance customer experience at ENOC petrol stations: Under the agreement, Salik and ENOC customers will enjoy a seamless experience when paying for fuel and other services including Autopro, Tasjeel and Zoom, with the option for deducting the transaction value from the customer's balance in their Salik account. This is enabled through use of cameras with technology for Automatic Number Plate Recognition (ANPR), and is the same proven technology now employed at parking locations including Dubai Mall and those operated by Parkonic. Other Achievements Continued investment in human resources: in Q2 2025 Salik expanded its full-time workforce by 26.2% YoY to 53 personnel, representing 10.4% growth as compared to year-end of 2024, with the number of nationalities represented at 12. Salik continues to progress on Emiratization, attaining a level of 30.2% in Q2 2025, with the female-to-workforce ratio at 20.8% at the end of the second quarter. Business Outlook - FY 2025 guidance revised upwards FY25 total YoY revenue growth upgraded from 28-29% to 34-36% Revenue growth: total revenue growth in FY25 is now expected to be in the range of 34-36% year-on-year, including the impact of the two new gates introduced in November 2024 and the implementation of variable pricing on January 31, 2025. This compares to the previous expectations of 28-29% year-on-year, with a normalized growth rate of 4-5% YoY. EBITDA margin: guidance updated and is expected to be in the range of 68.5-69.5% compared to the previous range of 68-69% -Ends- About Salik Company PJSC The Company was established in its current form, as a public joint stock company in June 2022 pursuant to Law No. (12) of 2022. 'Salik', which means 'seamless mobility' in Arabic, is Dubai's exclusive toll gate operator and manages the Emirate of Dubai's automatic toll gates utilizing Radio-Frequency-Identification (RFID) and Automatic-Number-Plate-Recognition (ANPR) technologies. The Company currently operates exclusively all the toll gates located at strategic junctures, especially on Sheikh Zayed Road, which is considered the main road in Dubai. Salik listed on the Dubai Financial Market (DFM) on 29th September 2022. Under a 49-year concession agreement (ending in 2071), with the Roads and Transport Authority (RTA), Salik has the exclusive right to operate existing and any future toll gates in Dubai. Investor Relations Wassim El Hayek Head of Investor Relations Disclaimer No statement in this document is intended to be nor may be construed as a profit forecast. Any statements made in this document which could be classed as "forward-looking" are based upon various assumptions, including management's examination of historical operating trends, data contained in the Company's records, and other data available from third parties. Although the Company believes that these assumptions were reasonable when made, these assumptions are inherently subject to significant risks, uncertainties, and contingencies. Forward-looking statements are not guarantees of future performance. Risks, uncertainties, and contingencies could cause the actual results of operations, financial condition, and liquidity of the Company to differ materially from those results expressed or implied in the document by such forward-looking statements. No representation or warranty is made that any of these forward-looking statements or forecasts will come to pass or that any forecast result will be achieved. No reliance should be placed on any forward-looking statement. We undertake no obligation to update any forward-looking statements to reflect events or circumstances after the date of this communication. Furthermore, no representation or warranty is made as to the accuracy, completeness, or reliability of the information contained in this document. The information, statements, and opinions provided herein do not constitute a public offer under any applicable legislation or an offer to sell or solicitation of an offer to buy Salik Shares. In the event of any discrepancy or error in the numbers presented in this document, the information provided in the official financial statements shall prevail. We do not accept any liability for errors or omissions in the information contained herein.
