
Canadians voice frustrations with CRA over delays accessing benefits, refunds
Chris Ellis has been trying to access his tax refund for four months.
He's just one of dozens of Canadians who tell CTV News the significant wait times and other challenges contacting the Canada Revenue Agency (CRA) are preventing them from accessing certain benefits.
From getting locked out of accounts for extended periods to getting stuck in a loop on the automated voice messaging system, many are expressing frustration with the agency's communication.
In response to a CTV News article encouraging Canadians to reach out about their experiences with the CRA, several people shared that they have been waiting months to have their issues resolved.
Ellis, for his part, was notified he'd been locked out of his CRA account after his bank, HSBC, was bought out by RBC, changing his direct deposit information and triggering a security alert. But Ellis says he didn't learn he'd been locked out until more than a month after he filed his taxes.
'I called CRA, and after listening to useless advice and options, I finally realized that I was in a loop: there was no way to reach an actual agent, and there was no option to select one,' Ellis wrote. 'This went on for about three weeks, with me calling in, going through the useless messages that took about six minutes, only to find out there were no agents available.'
'Super frustrating given that my account was locked out,' he added.
Ellis then had to submit documentation through a portal — more than once — to prove his identity, but he still hasn't received his tax refund.
'So here I am, almost four months after submitting my tax return, and I am still in limbo,' he said.
Ellis adds that CRA employees, once they can be reached, are 'very sharp' and 'very helpful,' but that the issue lies with the online and phone services.
Delays causing 'extreme stress'
'I have been unable to reach a human at the CRA for weeks,' wrote Eric Enright in an email to CTV News. 'I have called periodically, maybe 10-15 times, and every time it just says all agents are busy and pushes me to an automated system that can't help. It is very frustrating.'
'I have no problem waiting hours, as I can just leave my phone beside me while I work,' Enright added. 'It's ridiculous, in my opinion, to not even give people the option of waiting.'
Paul Medhurst said his tax return was filed mid-April but also has still not been processed.
'This failure of CRA is causing me extreme stress, worry and I'm losing a lot of sleep,' Medhurst said. '(I) worry of being broke and having my income held.'
He added the delay in processing his tax return is preventing him from accessing monthly disability benefits.
Sarah Kienitz wrote that it's taken months to receive the Canada Child Benefit, for which she's been approved.
'I attempted to contact the CRA three times to find out what the hold up was and to get clarity about why my taxes had been processed, but this was taking much longer,' she wrote. 'Each time I received a message that agents were busy and there was no option to even remain on hold, or any other way to contact them, except the chatbot that inevitably told me to call an agent with my queries.'
'I find it incredibly frustrating that I have tax deadlines and can be penalized for not completing on time, but the CRA can drag their heels almost four months before even telling me what my benefit entitlements are,' Kienitz also wrote.
Others complained that CRA delays and communication challenges are preventing them from distributing estates for which they are the executor.
Government departments tasked with finding savings
Prime Minister Mark Carney, meanwhile, has pledged billions in new spending while promising to balance its operating budget. That will likely mean significant cuts to the size of the federal public service, according to the parliamentary budget officer.
Ahead of a planned fall budget, government departments are being asked to find their own internal savings by the end of August, CTV News has confirmed.
The Globe and Mail reported Friday the CRA is among the departments in the early stages of determining where to make cuts, as the union representing CRA employees is warning the cuts could 'disproportionately' affect call centres.
Complaints about CRA wait times are not new.
A 2017 report by the Auditor General found that the agency gave 'very limited access to its call centre services,' and that it blocked more than half the calls it received because it couldn't handle the volume.
Also a 2023 report by the taxpayers' ombudsperson found the agency failed to properly communicate about the problem when thousands of people were locked out of their account two years prior. That report acknowledged specific challenges at the time, namely an overwhelming number of requests with the CRA while it distributed COVID-19-era relief benefits.
'This examination has highlighted a recurring issue at the CRA, where it communicates reactively rather than proactively,' the report concluded.
In an email statement to CTV News, CRA spokesperson Charles Drouin said the agency is encouraging people to use online self-service tools — such as CRA My Account and the AI chatbot — before calling, because an estimated quarter of reported issues can be solved without an agent.
'We regret the inconvenience this situation may cause and are actively working to continuously improve both our phone and digital services,' Drouin wrote. 'By expanding self-service options, we aim to make it easier for Canadians to get the help they need quickly, securely, and without needing to speak to an agent.'
Drouin added the CRA understands wait times can be frustrating, and that it values 'providing timely, high-quality service.'
'At times, demand for phone support can exceed our capacity and as a result, some callers are being redirected to automated self-service options,' Drouin wrote.
Efforts to streamline certain processes are underway, including by changing some of its authorization requirements for individuals representing a client, according to a press release from the CRA this week.
With files from CTV News' Stephanie Ha

Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles


Globe and Mail
35 minutes ago
- Globe and Mail
Gentex Reports Second Quarter 2025 Financial Results
ZEELAND, Mich., July 25, 2025 (GLOBE NEWSWIRE) -- Gentex Corporation (NASDAQ: GNTX), a leading supplier of digital vision, connected car, dimmable glass, fire protection technologies, medical devices, and consumer electronics, today reported financial results for the three and six months ended June 30, 2025. Second Quarter 2025 Highlights Gentex completed its acquisition of VOXX International Corporation ('VOXX') Gentex and VOXX Consolidated net sales totaled $657.9 million, a 15% increase compared to the second quarter of 2024, which did not include VOXX Core Gentex net sales (excluding VOXX) totaled $579.0 million in the second quarter of 2025, a 1% quarter-over-quarter increase, versus a 2% decline in light vehicle production in the Company's primary markets Consolidated gross margin of 34.2%, an increase of 130 basis points from the second quarter of 2024, which did not include VOXX Core Gentex gross margin (excluding VOXX) of 35.3%, an increase of 240 basis points compared to 32.9% in the second quarter of 2024 Core Gentex gross margin (excluding VOXX) increased 210 basis points sequentially from the first quarter of 2025 Severance related expenses of $6.2 million for Gentex and an additional $0.6 million for VOXX were incurred during the quarter Consolidated income from operations of $118.5 million Consolidated net income attributable to Gentex of $96.0 million a 12% increase vs. the second quarter of 2024, which did not include VOXX Consolidated earnings per diluted share attributable to Gentex of $0.43, an increase of 16% from the second quarter of 2024, which did not include VOXX Consolidated adjusted earnings per diluted share attributable to Gentex of $0.47 after removing expenses related to acquisition costs and severance related charges during the quarter 5.7 million shares repurchased during the quarter totaling $126.2 million Financial Summary For the second quarter of 2025, the Company reported consolidated net sales of Gentex and VOXX of $657.9 million, a 15% increase compared to net sales of $572.9 million in the second quarter of 2024, which did not include VOXX. Gentex completed its acquisition of VOXX on April 1, 2025, which contributed $78.8 million of revenue for the second quarter of 2025. Core Gentex revenue (excluding VOXX) was $579.0 million in the second quarter of 2025 which was a 1% increase versus the second quarter of 2024 in comparison to light vehicle production in the Company's primary markets that decreased by approximately 2% versus the second quarter of 2024. 'Given the overall weak light vehicle production in our primary regions, we are very pleased with our sales levels this quarter," said Gentex President and CEO, Steve Downing. "This is particularly notable given the impact that tariffs and counter-tariffs have had on demand for our products, especially in the China market. Overall sales into China for Gentex during the quarter were approximately $33 million compared to our beginning-of-year forecast of $50 to $60 million for second quarter sales into the domestic China market. Despite revenue headwinds related to tariffs and reduced sales into the China market, the Company more than offset these challenges through strong growth in Full Display Mirror (FDM) and other advanced features, along with incremental revenue from the VOXX acquisition." For the second quarter of 2025, the Company's consolidated gross margin was 34.2%, compared to a gross margin of 32.9% for the second quarter of 2024, which did not include VOXX. The core Gentex gross margin (excluding VOXX) was 35.3%, representing a 240 basis-point increase compared to the second quarter of 2024. The quarter-over-quarter improvement in gross margin was primarily driven by purchasing cost reductions, improved mix, and operational efficiencies, that were partially offset by tariff related costs that were not reimbursed in the quarter. The consolidated adjusted gross margin was 34.6%, reflecting the exclusion of a $2.5 million expense related to purchase accounting adjustments recorded under ASC 805, " Business Combinations," in connection with the VOXX acquisition. "On a quarter-over-quarter basis, the core margin improvement of 240 basis points was a reflection of product mix tailwinds combined with successful implementation of the margin improvement initiatives the Gentex team has been focusing on for the last year. Sequentially, the Gentex core gross margin improved by 210 basis points, and was driven by many of the same factors that helped improve margins quarter-over-quarter. In an incredibly difficult operating environment, this quarter's gross margin performance is a testament to the hard work and discipline the entire team at Gentex has put into this margin improvement effort,' said Downing. Consolidated operating expenses during the second quarter of 2025 were $106.8 million, compared to operating expenses of $73.7 million in the second quarter of 2024, which did not include VOXX. The increase was primarily due to the VOXX acquisition, which accounted for $23.9 million of the increase (excluding acquisition and severance costs). Additionally, the Company incurred $2.5 million in acquisition-related costs and $6.8 million in severance related expenses, neither of which were present in the second quarter of 2024. Core Gentex operating expenses (excluding VOXX) were $80.7 million compared to $73.7 million during the second quarter of 2024. The increase in core Gentex operating expenses included $1.0 million in acquisition-related costs and $6.2 million attributable to Gentex-specific severance expenses. 'Operating expenses have moderated substantially in 2025, which is in line with our expectations, strategy, and execution stemming from our cost reduction programs. During the second quarter, the Company incurred severance-related expenses of $6.8 million, of which $6.2 million were related to core Gentex operating expenses, and were driven by early retirement incentives offered to long-tenured employees. The Company also incurred approximately $2.5 million in transaction costs, of which $1 million was related to core Gentex operating expenses during the quarter,' said Downing. "Adjusting for those items, core Gentex operating expenses were down slightly on a quarter-over-quarter basis." Consolidated income from operations for the second quarter of 2025 was $118.5 million, compared to income from operations of $114.9 million for the second quarter of 2024, which did not include VOXX. Core Gentex income from operations (excluding VOXX) was $123.8 million, representing an 8% increase versus the second quarter of 2024. 'When adjusting operating income for the one-time expenses incurred during the quarter, the second quarter core Gentex income from operations was $130.9 million, representing a 14.0% increase compared to the second quarter of 2024", said Downing. Total other loss was $3.0 million during the second quarter of 2025, compared to $13.6 million in the second quarter of 2024. During the second quarter of 2025, this other loss included an impairment of $6.2 million related to one of the Company's equity method investments. In comparison, the second quarter of 2024 included a $16.6 million loss resulting from the fair value adjustment of its investment in VOXX. During the second quarter of 2025, the Company had an effective tax rate of 17.2%, compared to an effective tax rate of 15.1% during the second quarter of 2024. The quarter-over-quarter change in the effective tax rate was primarily driven by lower tax benefits related to stock-based compensation compared to the second quarter of 2024, as well as a reduced benefit from the Foreign-Derived Intangible Income (FDII) deduction. Consolidated net income attributable to Gentex for the second quarter of 2025 was $96.0 million, a 12% increase compared to net income of $86.0 million for the second quarter of 2024, which did not include VOXX. The improvement was primarily driven by higher income from operations, supported by gross margin expansion and slightly lower operating expenses. Consolidated adjusted net income attributable to Gentex of $105.8 million was up 23% on a quarter-over-quarter basis, when adjusted for acquisition-related expenses and severance costs. Consolidated earnings per diluted share attributable to Gentex for the second quarter of 2025 were $0.43, up 16%, compared to earnings per diluted share of $0.37 for the second quarter of 2024, which did not include VOXX. Adjusted earnings per diluted share attributable to Gentex were $0.47, a 27% increase when adjusted for acquisition-related expenses and severance costs. Revenue By Category Gentex Automotive Gentex Automotive net sales were $566.5 million, in the second quarter of 2025, which were negatively affected by the Company's lower than expected sales into the China market due to the impact of counter-tariffs, but were more than offset by increased advanced feature mirror sales. Gentex Other Net sales from Gentex's Other product lines, which include dimmable aircraft windows, fire protection products, medical devices, and biometrics, were $12.5 million in the second quarter of 2025, compared to $13.6 million in the second quarter of 2024. VOXX VOXX net sales contributed $78.8 million during the second quarter of 2025. The Company continues to work through the post-acquisition transition, with a focus on aligning product strategies, optimizing customer relationships, and identifying operational synergies across both businesses. Share Repurchases During the second quarter of 2025, the Company repurchased 5.7 million shares of its common stock at an average price of $22.13 per share for a total of $126.2 million. Year-to-date, the Company has repurchased 8.8 million shares for a total of $202.2 million, at an average price of $22.97 per share. On July 16, 2025, the Company announced a new share repurchase authorization from the Board of Directors of an additional 40 million shares, representing more than 18% of the Company's outstanding shares as of June 30, 2025. This new authorization is in addition to the Company's existing repurchase authorization. With this new authorization, as of July 25, 2025, the Company now has approximately 40.6 million shares authorized for repurchase under the repurchase plan. The Company intends to continue to repurchase additional shares of its common stock in the future in support of the previously disclosed capital allocation strategy, but share repurchases will vary from time to time and will take into account macroeconomic issues, market trends, and other factors that the Company deems appropriate. Future Estimates The Company's light vehicle production forecast for the third quarter of 2025 and the remainder of the calendar year is based on the mid-July 2025 S&P Global Mobility outlook for North America, Europe, Japan/Korea, and China. Global light vehicle production for the third quarter of 2025 is expected to be relatively flat versus the third quarter of 2024, while light vehicle production in our primary markets is expected to be down approximately 1% in the third quarter of 2025 versus the third quarter of 2024. Global light vehicle production for the fourth quarter of 2025 is expected to be down approximately 6% versus the fourth quarter of 2024, including China, as well as across Gentex's primary markets of North America, Europe, and Japan/Korea. Full-year 2025 production in the Company's primary markets is expected to be down 3% year-over-year, a notable downgrade from earlier forecasts, and production in North America is projected to fall approximately 4% in 2025 compared to 2024. Third quarter 2025 and calendar years 2025 and 2026 forecasted vehicle production volumes from S&P Global Mobility are shown below: Light Vehicle Production (per S&P Global Mobility mid-July light vehicle production forecast) (in Millions) Region Q3 2025 Q3 2024 % Change Calendar Year 2026 Calendar Year 2025 Calendar Year 2024 2026 vs 2025 % Change 2025 vs 2024 % Change North America 3.78 3.77 — % 14.32 14.85 15.45 (4)% (4)% Europe 3.69 3.73 (1)% 16.80 16.74 17.17 — % (3)% Japan and Korea 2.92 2.90 1 % 11.34 11.87 11.98 (4)% (1)% China 7.36 7.30 1 % 31.24 31.23 30.09 — % 4 % Total Light Vehicle Production 17.75 17.70 — % 73.70 74.69 74.69 (1)% — % Based on the updated light vehicle production forecast, first-half 2025 results, reduced demand in the China market stemming from recently implemented counter-tariffs, and the expected incremental sales contribution from the VOXX acquisition, Gentex is revising its full-year 2025 guidance. The updated guidance reflects the anticipated impact of all known tariffs effective as of July 25, 2025. 2025 Annual Guidance (as of July 25, 2025) Consolidated Revenue: $2.44 – $2.61 billion (New consolidated guidance, previously: $2.15 – $2.32 billion) Gentex primary markets: $2.10 – $2.20 billion Gentex China market: $100 – $125 million VOXX Revenue estimate: $240 – $280 million Gross Margin: 33% – 34% (New consolidated guidance) Gentex (stand-alone): 34% – 34.5% (Previously 33% - 34%) VOXX (stand-alone): 27% – 29% Operating Expenses (New consolidated guidance, excluding severance): $370 – $390 million Gentex: $300 – $310 million (unchanged) VOXX: $70 – $80 million Tax Rate: 16% – 17% (previously: 15% – 17%) Capital Expenditures: $100 – $125 million (unchanged) Depreciation & Amortization: $91 – $98 million (New consolidated guidance) Gentex: $90 – $95 million VOXX: $1 - $3 million Given the current geopolitical environment, tariff landscape, and evolving customer sourcing strategies, the Company will continue to withhold revenue guidance for calendar year 2026 until we have the required visibility needed to support future guidance. Closing Remarks 'The second quarter began with a flurry of activity that has not slowed down. We closed the VOXX acquisition on April 1st and then moved very quickly into a chaotic period of global trade uncertainty that lasted for the entire quarter and remains unresolved. It was, nevertheless, a very productive quarter, as we continued to make progress on our path to improved profitability. Our teams are performing at a very high level and our operational efficiency is improving significantly versus the same time last year. These improvements played a key role in driving strong revenue and profitability improvements, despite revenue reductions in the domestic China market and the lower than expected light vehicle production in our primary markets. Over the next several quarters, the Company will continue executing the margin improvement initiatives that are targeted to get the core margin profile in line with our long-term target of 35 - 36%. While we are working on those targets, we are also working with the VOXX team to ensure the combined organization is appropriately structured to support long-term profitability and shareholder value,' concluded Downing. 'On the product front, we continue to make significant strides in the development of large area devices and we remain very confident that the technology breakthroughs we have made in the last year will create significant opportunities for our dimmable visor, sunroof, side-window, and panoramic roof applications globally,' said CTO and COO, Neil Boehm. 'Additionally, we continue to make progress on our launches of Driver Monitoring System ("DMS") platforms for four key customers as demand for safety and driver-assist technology continues to accelerate across global markets. We are increasingly confident in the strength of our technology roadmap and our team's ability to deliver the best scalable technology platforms that create value for our customers and end consumers,' concluded Boehm. Safe Harbor for Forward-Looking Statements This news release contains forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. The statements contained in this communication that are not purely historical are forward-looking statements. Forward-looking statements give the Company's current expectations or forecasts of future events. These forward-looking statements generally can be identified by the use of words such as 'anticipate,' 'believe,' 'could,' 'estimate,' 'expect,' 'forecast,' 'future,' 'goal,' 'guidance,' 'hope,' 'intend,' "likely", 'may,' 'opinion,' 'optimistic,' 'plan,' 'poised,' 'predict,' 'project,' 'should,' 'strategy,' 'target,' 'will,' "work to," and variations of such words and similar expressions. Such statements are subject to risks and uncertainties that are often difficult to predict and beyond the Company's control, and could cause the Company's results to differ materially from those described. These risks and uncertainties include, without limitation: changes in general industry or regional market conditions, including the impact of inflation; changes in consumer and customer preferences for our products (such as cameras replacing mirrors and/or autonomous driving); our ability to be awarded new business; continued uncertainty in pricing negotiations with customers and suppliers; loss of business from increased competition; changes in strategic relationships; customer bankruptcies or divestiture of customer brands; fluctuation in vehicle production schedules (including the impact of customer employee strikes); changes in product mix; raw material and other supply shortages; labor shortages, supply chain constraints and disruptions; our dependence on information systems; higher raw material, fuel, energy and other costs; unfavorable fluctuations in currencies or interest rates in the regions in which we operate; costs or difficulties related to the integration and/or ability to maximize the value of any new or acquired technologies and businesses; changes in regulatory conditions; warranty and recall claims and other litigation and customer reactions thereto; possible adverse results of pending or future litigation or infringement claims; changes in tax laws; import and export duty and tariff rates in or with the countries with which we conduct business; negative impact of any governmental investigations and associated litigation, including securities litigation relating to the conduct of our business; and force majeure events. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date they are made. The Company undertakes no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events or otherwise, except as required by law or the rules of the NASDAQ Global Select Market. Accordingly, any forward-looking statement should be read in conjunction with the additional information about risks and uncertainties identified under the heading 'Risk Factors' in the Company's latest Form 10-K and Form 10-Q filed with the SEC, which risks and uncertainties include tariffs that have affected, are affecting, and will continue to affect, general economic and industry conditions, customers, suppliers, and the regulatory environment in which the Company operates. Includes content supplied by S&P Global Mobility Light Vehicle Production Forecast of July 16, 2025 ( Second Quarter Conference Call A conference call related to this news release will be simulcast live on the Internet beginning at 9:30 a.m. ET today, July 25, 2025. Participants who wish to ask questions may register for the call at It is recommended that participants join 10 minutes prior to the event start, although they may register ahead of the call and dial in at any time during the call. Participants may listen to the call via audio streaming A webcast replay will be available approximately 24 hours after the conclusion of the call at About the Company Founded in 1974, Gentex Corporation (The NASDAQ Global Select Market: GNTX) is a leading supplier of digital vision, connected car, dimmable glass, fire protection technologies, medical devices, and consumer electronics. Visit the Company's web site at Three Months Ended June 30, Six Months Ended June 30, 2025 2024 % Change 2025 2024 % Change North American Interior Mirrors 2,221 2,346 (5)% 4,470 4,608 (3)% North American Exterior Mirrors 1,524 1,705 (11)% 2,895 3,326 (13)% Total North American Mirror Units 3,746 4,051 (8)% 7,365 7,934 (7)% International Interior Mirrors 5,313 5,189 2 % 10,453 10,744 (3)% International Exterior Mirrors 2,517 2,944 (15)% 5,300 5,978 (11)% Total International Mirror Units 7,830 8,133 (4)% 15,753 16,721 (6)% Total Interior Mirrors 7,534 7,535 — % 14,923 15,352 (3)% Total Exterior Mirrors 4,041 4,649 (13)% 8,194 9,304 (12)% Total Auto-Dimming Mirror Units 11,575 12,184 (5)% 23,118 24,655 (6)% Note: Percent change and amounts may not total due to rounding. GENTEX CORPORATION AND SUBSIDIARIES CONDENSED CONSOLIDATED STATEMENTS OF INCOME (Unaudited) Three Months Ended June 30, 2025 and 2024 Supplemental Information Consolidated Gentex VOXX 2025 2024 Net Sales $ 579,024,658 $ 78,833,552 $ 657,858,210 $ 572,925,778 Cost of Goods Sold 374,545,311 58,021,996 432,567,307 384,362,469 Gross Profit 204,479,347 20,811,556 225,290,903 188,563,309 Engineering, Research & Development 45,444,027 6,027,250 51,471,277 44,003,994 Selling, General & Administrative 29,077,498 19,437,857 48,515,355 29,675,293 Severance Expense 6,196,902 587,234 6,784,136 — Operating Expenses 80,718,427 26,052,341 106,770,768 73,679,287 Income (Loss) from Operations 123,760,920 (5,240,785) 118,520,135 114,884,022 Other (Loss)/Income (3,141,223) 91,227 (3,049,996) (13,553,043) Income (Loss) before Income Taxes 120,619,697 (5,149,558) 115,470,139 101,330,979 Income Tax Provision (Benefit) 20,537,066 (717,377) 19,819,689 15,290,541 Net Income (Loss) 100,082,631 (4,432,181) $ 95,650,450 $ 86,040,438 Less: Net loss attributable to non-controlling interest — (389,134) (389,134) — Net Income (Loss) Attributable to Gentex Corporation $ 100,082,631 $ (4,043,047) $ 96,039,584 $ 86,040,438 Earnings Per Share Attributable to Gentex Corporation (1) Basic $ 0.45 $ (0.02) $ 0.43 $ 0.37 Diluted $ 0.45 $ (0.02) $ 0.43 $ 0.37 Cash Dividends Declared per Share $ 0.120 $ 0.120 (1) Earnings Per Share has been adjusted to exclude the portion of net income allocated to participating securities as a result of share-based payment awards. GENTEX CORPORATION AND SUBSIDIARIES CONDENSED CONSOLIDATED STATEMENTS OF INCOME (Unaudited) Six Months Ended June 30, 2025 and 2024 Supplemental Information Gentex VOXX 2025 2024 Net Sales $ 1,155,797,748 $ 78,833,552 $ 1,234,631,300 $ 1,163,150,989 Cost of Goods Sold 759,584,814 58,021,996 817,606,810 772,350,073 Gross Profit 396,212,934 20,811,556 417,024,490 390,800,916 Engineering, Research & Development 91,368,391 6,027,250 97,395,641 86,185,980 Selling, General & Administrative 59,010,503 19,437,857 78,448,360 60,384,602 Severance Expense 9,086,014 587,234 9,673,248 — Operating Expenses 159,464,908 26,052,341 185,517,249 146,570,582 Income (Loss) from Operations 236,748,026 (5,240,785) 231,507,241 244,230,334 Other (Loss)/Income (2,500,747) 91,227 (2,409,520) (15,251,428) Income before Income Taxes 234,247,279 (5,149,558) 229,097,721 228,978,906 Provision for Income Taxes 39,290,603 (717,377) 38,573,226 34,707,753 Net Income (Loss) 194,956,676 (4,432,181) $ 190,524,495 $ 194,271,153 Less: Net loss attributable to non-controlling interest — (389,134) (389,134) — Net Income (Loss) Attributable to Gentex Corporation $ 194,956,676 $ (4,043,047) $ 190,913,629 $ 194,271,153 Earnings Per Share Attributable to Gentex Corporation (1) Basic $ 0.86 $ (0.02) $ 0.85 $ 0.84 Diluted $ 0.86 $ (0.02) $ 0.85 $ 0.84 Cash Dividends Declared per Share $ 0.240 $ 0.240 (1) Earnings Per Share has been adjusted to exclude the portion of net income allocated to participating securities as a result of share-based payment awards. GENTEX CORPORATION AND SUBSIDIARIES CONDENSED CONSOLIDATED BALANCE SHEETS June 30, 2025 December 31, 2024 (Unaudited) (Note) ASSETS Cash and Cash Equivalents $ 119,774,840 $ 233,318,766 Short-Term Investments 21,303,330 22,304,829 Accounts Receivable, net 372,961,789 295,344,353 Inventories 475,719,663 436,497,445 Other Current Assets 72,217,004 49,862,777 Total Current Assets 1,061,976,626 1,037,328,170 Plant and Equipment - Net 783,863,952 728,481,467 Goodwill 340,668,927 340,668,927 Long-Term Investments 267,045,895 339,604,044 Intangible Assets, net 186,550,142 195,157,160 Patents and Other Assets, net 173,711,794 119,581,207 Total Other Assets 967,976,758 995,011,338 Total Assets $ 2,813,817,336 $ 2,760,820,975 LIABILITIES AND SHAREHOLDERS' INVESTMENT Current Liabilities $ 336,933,865 $ 252,692,676 Other Non-current Liabilities 43,755,486 36,028,644 Redeemable Non-controlling Interest 2,490,261 — Shareholders' Investment 2,430,637,724 2,472,099,655 Total Liabilities & Shareholders' Investment $ 2,813,817,336 $ 2,760,820,975 Note: The condensed consolidated balance sheet at December 31, 2024 has been derived from the audited consolidated financial statements at that date, but does not include all of the information and footnotes required by accounting principles generally accepted in the United States for complete financial statements. GENTEX CORPORATION AND SUBSIDIARIES RECONCILIATION OF NON-GAAP MEASURES (Unaudited) In this press release, the Company has provided information regarding certain non-GAAP financial measures, which are reconciled to their closest GAAP financial measure in the following schedules. Use of the term "adjusted" or "excluding" in connection with a financial measure identifies and reflects a non-GAAP financial measure. Non-GAAP Financial Measures: The Company has presented Adjusted Gross Profit, Adjusted Gross Margin, Adjusted Operating Expenses, and Adjusted Operating Income (Loss) as supplemental measures of the Company's performance. Current quarter Adjusted Gross Profit, Adjusted Operating Expenses, and Adjusted Operating Income (Loss) exclude certain purchase price adjustments pursuant to ASC 805, acquisition related costs, and severance costs set forth in the table below. Current quarter Adjusted Gross Margin is defined as Adjusted Gross Profit divided by Net Sales. (Unaudited) Three Months Ended June 30, Gentex VOXX Consolidated 2025 Consolidated 2024 Gross Profit - GAAP $ 204,479,347 $ 20,811,556 $ 225,290,903 $ 188,563,309 Inventory purchase price step-up adjustments pursuance to ASC 805 — 2,498,442 2,498,442 — Adjusted Gross Profit - (Non-GAAP) $ 204,479,347 $ 23,309,998 $ 227,789,345 $ 188,563,309 Gross Margin - GAAP 35.3 % 26.4 % 34.2 % 32.9 % Adjusted Gross Margin - (Non-GAAP) 35.3 % 29.6 % 34.6 % 32.9 % Operating Expenses - GAAP 80,718,427 26,052,341 106,770,768 73,679,287 Less: Acquisition Related Costs 957,207 1,515,844 2,473,051 — Severance Costs 6,196,902 587,234 6,784,136 — Adjusted Operating Expenses - (Non-GAAP) $ 73,564,318 $ 23,949,263 $ 97,513,581 $ 73,679,287 Income (Loss) from Operations - GAAP 123,760,920 (5,240,785) $ 118,520,135 $ 114,884,022 Inventory purchase price step-up adjustments pursuance to ASC 805 — 2,498,442 2,498,442 — Acquisition Related Costs 957,207 1,515,844 2,473,051 — Severance Costs 6,196,902 587,234 6,784,136 — Adjusted Income (Loss) from Operations - (Non-GAAP) $ 130,915,029 $ (639,265) $ 130,275,764 $ 114,884,022 Adjusted Net Income and Adjusted Earnings per Diluted Share: Adjusted Net Income and Adjusted Earnings per Diluted Share are presented as supplemental measures of the Company's performance. Adjusted Net Income is defined as Net Income (Loss) adjusted for purchase price adjustments pursuant to ASC 805, acquisition related costs, and severance costs during the second quarter of 2025. Adjusted Earnings per Diluted Share is defined as Adjusted Net Income (Loss) divided by weighted average diluted shares outstanding. (Unaudited) Three Months Ended June 30, Gentex VOXX Consolidated 2025 Consolidated 2024 Net Income (Loss) Attributable to Gentex Corporation - GAAP $ 100,082,631 $ (4,043,047) $ 96,039,584 $ 86,040,438 Inventory purchase price step-up adjustments pursuance to ASC 805, net of tax — 2,068,710 2,068,710 — Acquisition Related Costs, net of tax 792,567 1,255,119 2,047,686 — Severance Costs, net of tax 5,131,035 486,230 5,617,265 — Net Income (Loss) Attributable to Gentex Corporation - (Non-GAAP) $ 106,006,233 $ (232,988) $ 105,773,245 $ 86,040,438 Adjusted Basic Earnings Per Share: Basic $ 0.48 $ — $ 0.47 $ 0.37 Diluted $ 0.48 $ — $ 0.47 $ 0.37 The Company believes that the presentation of these non-GAAP financial measures provides insight into the Company's core performance and trends with respect to the same. Management of the Company similarly uses such non-GAAP financial measures in assessing the business internally. This press release was published by a CLEAR® Verified individual.


Edmonton Journal
41 minutes ago
- Edmonton Journal
Lorne Gunter: Smith lays groundwork for success at premier's council
Article content What did Premier Danielle Smith achieve at the Council of the Federation in cottage country north of Toronto? A lot of significant groundwork for an expansion of the province's economy, perhaps even with the province in control, not Ottawa. Article content Smith didn't get invited to the famous late-night gab session between Ontario Premier Doug Ford and Prime Minister Mark Carney, where the two sat up until all hours 'solving all the world's problems.' Article content Article content Article content While Ford and Carney launched their summer-stock revival of Neil Simon's The Odd Couple at the Ford Family Muskoka Playhouse (with Carney as Felix and Ford as Oscar), Smith added another premier to her effort to get pipelines and ports built and increase trade within Canada. Article content Saskatchewan's Scott Moe signed on to the memorandum of understanding (MOU) that both Smith and Ford signed earlier this month when Ford came west to flip pancakes at the Calgary Stampede. Article content Admittedly, Moe is as pro-oil and pipeline, and Ottawa-skeptic, as Smith. Getting him to sign couldn't have been hard. Indeed, an Alberta government source tells me Moe was willing to sign the same day as Ford. After all, he was in Calgary, too, flapping jacks along side his Alberta and Ontario counterparts at Smith's annual Stampede breakfast. But someone in our premier's office came up the astute idea of having Moe hold off a couple of weeks, so when he did sign it would look as the MOU was gaining momentum. Article content Article content The same source tells me Smith is now working on Manitoba's Wab Kinew for even more momentum and a solid block of support from the B.C.-Alberta border to the Ontario-Quebec line. Article content The thinking is that if B.C. never removes its objections to a West Coast pipeline and Quebec can't be convinced to support a pipeline across that province to East Coast refineries and ports, then maybe the central provinces can agree to a line from the Alberta and Saskatchewan oilfields to either Manitoba's Port of Churchill or Ontario's Moosonee or Fort Severn. Neither Ontario site at present has port facilities nor a rail line. Churchill has both. Article content Frankly, I prefer when the premier of Ontario and the PM are suspicious of one another. It makes me feel Alberta is safer. When Ford and Carney get chummy, I start to wonder whether Alberta should hunker down and wait for a storm.


Globe and Mail
41 minutes ago
- Globe and Mail
VeriSign Posts 10% EPS Gain in Q2
Key Points - GAAP EPS of $2.21 for Q2 2025 beat expectations by $0.01, though GAAP revenue for the quarter slightly missed consensus. - The company initiated its first-ever quarterly dividend at $0.77 per share, diversifying shareholder returns. - The total base of .com and .net domain registrations declined by 0.1% year over year, raising questions about organic growth. These 10 stocks could mint the next wave of millionaires › VeriSign (NASDAQ:VRSN), the leading provider of internet infrastructure services that operates the .com and .net domain name registries, reported its second-quarter results on July 24, 2025. The most notable development was the introduction of its first-ever quarterly dividend, marking a significant step in capital returns. It posted GAAP revenue of $410 million against an analyst estimate of $410.97 million, coming in just below consensus, while GAAP earnings per share of $2.21 edged past the expected $2.20. Operating and net income both improved compared to the year-ago period, reflecting continued strong profitability and robust cash generation. Overall, it delivered steady performance, although incremental domain base declines and a slight revenue miss on a GAAP basis emphasize questions about future growth. Source: Analyst estimates for the quarter provided by FactSet. Company Overview and Key Success Factors VeriSign runs the infrastructure that keeps the .com and .net internet domains online worldwide. Its main business is managing domain name registry databases, ensuring sites resolve reliably whenever anyone types a .com or .net address. It holds long-term contracts with organizations like the Internet Corporation for Assigned Names and Numbers (ICANN) and the U.S. Department of Commerce, which allow it to operate these domains under strict reliability and pricing regimes. The business relies heavily on widespread trust in its operational excellence, reflected in nearly three decades without downtime in its core services. Critical business drivers include contract renewals, rigorous operational security, a strong competitive position in core registries, and the ability to innovate to protect and grow its franchise. Regulatory compliance and targeted investment in research and development are also essential, especially as digital infrastructure faces evolving cyber threats and shifting international rules. Second Quarter Performance: Results and Drivers VeriSign reported operating income of $281 million and net income of $207 million, both higher than the same quarter in 2024. Operating income rose to $281 million. Net income (GAAP) also improved from the prior year. Cash flow from operations (GAAP) was $202 million, compared to $160 million for Q2 2024. This operational strength allowed it to repurchase 0.6 million shares for $163 million, and boost its total buyback authorization to $1.5 billion. The company made a notable move by launching its first quarterly dividend, set at $0.77 per share. This step signals confidence in the durability of cash flows and expands the mix of capital returns to shareholders. Previously, all cash returned had come through share repurchases. The initiation of a recurring payout further diversifies this approach. Looking at business activity, the domain name base for .com and .net finished at 170.5 million, a slim decrease of 0.1% from a year earlier. While that drop shows modest contraction, new domain registrations grew to 10.4 million, up from 9.2 million in Q2 2024, the renewal rate also improved by 1.2 percentage points compared to Q1 2024. Despite the stronger registration and renewal numbers, deletions and expirations meant that the total number of active registered .com and .net domains fell just slightly over the last twelve months, with a 0.1% decrease year over year. Research and development expense (GAAP) was $25.7 million, compared to $23.8 million for Q2 2024. Operational reliability remained immaculate, with the company noting 28 years of uninterrupted availability on .com and .net, which distinguishes it in the infrastructure space. Deferred revenues increased to $1.38 billion, while cash and investments at $594 million reflected robust liquidity even after shareholder returns and recent debt repayment activity. Forward Outlook and Guidance VeriSign did not provide updated guidance for the full year with this earnings release. Guidance shared previously had targeted 2025 GAAP revenue between $1.635 billion and $1.650 billion. For upcoming quarters, investors should monitor the trend in the total domain name base. A shrinking or flat registration base could weigh on long-term growth prospects if it continues. The company's ability to secure contract renewals with ICANN and the U.S. Department of Commerce will remain pivotal. Any additional regulatory developments or notable security events could also have material impacts on results. NASDAQ:VRSN does pay a dividend, with the first quarterly payment of $0.77 per share declared. Revenue and net income presented using U.S. generally accepted accounting principles (GAAP) unless otherwise noted. Where to invest $1,000 right now When our analyst team has a stock tip, it can pay to listen. After all, Stock Advisor's total average return is 1,037%* — a market-crushing outperformance compared to 182% for the S&P 500. They just revealed what they believe are the 10 best stocks for investors to buy right now, available when you join Stock Advisor. See the stocks » *Stock Advisor returns as of July 21, 2025