UP Transport Dept introduces whatsApp chatbot to recover pending e-challans
The service will allow recipients not only to receive verified challan notices but also to instantly check their status and make online payments.
According to officials today, the department has launched a statewide campaign to clear pending challans for 2024-25. However, more than one-third of these challans cannot be delivered, as vehicle registration details either lack mobile numbers or contain incorrect ones.
To avoid heavy penalties, the department has advised vehicle owners to regularly check their challan status on the official portal parivahan.gov.in and make timely payments.
Through the verified WhatsApp chatbot, the department can send up to 36 lakh e-challan notices. The service, which is government-approved and blue-tick verified, will remain active for three financial years starting from 2022–23.
For 2024–25 alone, over 14 lakh notices will be issued, most of them targeting owners who provided wrong or no mobile numbers during registration. Such owners may face strict action under the Motor Vehicles Act, in addition to legal proceedings.
In 2024–25, the state issued a total of 2,701,786 e-challans worth 1,411.2 crore.
Transport Commissioner Brajesh Narayan Singh said, 'Currently, we are sending notices for pending challans of 2024–25. Later, a similar process will be initiated for the years 2022 and 2023 as well.'
UNI MBD VAN AAB
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United News of India
12 hours ago
- United News of India
UP Transport Dept introduces whatsApp chatbot to recover pending e-challans
Lucknow, Aug 21 (UNI) In a major digital push to recover crores in pending traffic fines, the Uttar Pradesh Transport Department has introduced a WhatsApp chatbot service (8005441222) for sending e-challan notices directly to vehicle owners. The service will allow recipients not only to receive verified challan notices but also to instantly check their status and make online payments. According to officials today, the department has launched a statewide campaign to clear pending challans for 2024-25. However, more than one-third of these challans cannot be delivered, as vehicle registration details either lack mobile numbers or contain incorrect ones. To avoid heavy penalties, the department has advised vehicle owners to regularly check their challan status on the official portal and make timely payments. Through the verified WhatsApp chatbot, the department can send up to 36 lakh e-challan notices. The service, which is government-approved and blue-tick verified, will remain active for three financial years starting from 2022–23. For 2024–25 alone, over 14 lakh notices will be issued, most of them targeting owners who provided wrong or no mobile numbers during registration. Such owners may face strict action under the Motor Vehicles Act, in addition to legal proceedings. In 2024–25, the state issued a total of 2,701,786 e-challans worth 1,411.2 crore. Transport Commissioner Brajesh Narayan Singh said, 'Currently, we are sending notices for pending challans of 2024–25. Later, a similar process will be initiated for the years 2022 and 2023 as well.' UNI MBD VAN AAB
News18
14 hours ago
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Time of India
17 hours ago
- Time of India
Transport dept to send e-challan notices via WhatsApp chatbot
1 2 Lucknow: It's time to check your mobile phone for any e-challan notices that you may have received from the state transport department's WhatsApp Chatbot service (8005441222), and pay the amount. The transport department has taken up a massive exercise to realise challans pending for 2024-25. As there are over one-third of total pending challans where the mobile numbers are either wrong or missing in registration details of the vehicles, the department has advised owners to check the status of challans against their vehicles on the portal themselves and make payment to avoid stricter punishment. "Currently, we are sending notices for challans pending for 2024-25. Later, we will start a similar exercise for 2022 and 2023," transport commissioner Brajesh Narain Singh said. A total of 36 lakh e-challan notices may be sent by the department directly to vehicle owners' mobile numbers through its WhatsApp chatbot service, which is a blue tick verified service and approved by the central govt, for three financial years starting 2022-23. Over 14 lakh notices will be sent for 2024-25 alone. The biggest defaulters are those who have not provided mobile numbers in vehicle registration details or have given wrong numbers. While notices may not be sent to them as of now, they may face severe punishment under the MV Act, besides legal action. According to transport department, during 2024–25, a total of 2,701,786 e-challans were issued in the state, amounting to Rs 1,411.2 crore. Of these, 22,11,244 challans remain unpaid, which is 81.8% of the total, with outstanding dues of Rs 790.45 crore (56%). Pending challans have been categorised into three categories: multi-offender vehicles, two-wheelers, and four-wheelers. Another category is of around one-third of vehicles that have wrong or no mobile numbers in registration details. Four-wheelers are the biggest defaulters, comprising over 53.9% of the total unpaid challans amounting to around Rs 552.66 crore. The average is Rs 4,641 per challan. Two-wheelers are the second biggest defaulters. There are 2,79,296 multi-offender vehicles with 8,71,353 pending challans (39.4%) amounting to Rs 338.76 crore. Similarly, 2,21,538 mobile numbers are linked to more than one challan, covering 10,66,151 challans (48.2%) and dues of Rs 432.94 crore. At least 8,06,970 pending challans (36.5%) with Rs 270.6 crore in dues lack valid contact numbers. Within these, 'NULL' entries account for 384,301 challans, worth Rs 128.25 crore, and numbers with fewer than 10 digits account for 4,21,029 challans worth Rs 141.9 crore. It is for the first time that any govt department is sending e-challan notices through WhatsApp Chatbot service, which also ensures cyber security. The department is also sensitising people on facts like notices will come only from one number 8005441222 with a blue tick and that payments will be accepted only through official govt portal ( No payment should be made via QR codes, UPI, or bank accounts. Notably, in June 2023, the UP govt had cancelled all pending challans issued between Jan 1, 2017, and Dec 31, 2021. Stay updated with the latest local news from your city on Times of India (TOI). Check upcoming bank holidays , public holidays , and current gold rates and silver prices in your area.
