Man dies at Milan Bergamo Airport ‘after being sucked into plane engine'
's Bergamo airport, which offers low-cost airline connections to and from nearby Milan, was temporarily closed on Tuesday after a man died on a runway during take-off preparations for a flight.
Flight operations were suspended from 10.20am until midday local time (11am Irish time) 'due to a problem that occurred on the taxiway', the airport said in a statement, adding that authorities were investigating.
A spokesperson confirmed that a man had died, adding that he was neither a passenger nor a member of airport staff.
According to the Ansa news agency, the man was sucked into the engine of a departing plane. He ran toward the moving aircraft, chased by airport police who were unable to stop him, it added.
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The Bergamo police had no immediate comment.
Spanish low-cost carrier Volotea said in a statement that following an incident with an engine of its 10.35am flight to Asturias, Spain, that 'one person who was not on board ... and has no connection with the company suffered serious injuries'.
The 154 passengers on the plane were rescheduled on an afternoon flight and offered psychological support, as were crew members who may have been traumatised by the events, Volotea added. - Reuters
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Irish Times
5 days ago
- Irish Times
‘I was delighted with the big, happy head on him': Stories of soundness restoring readers' faith in humanity
It's the summer time and it is a bank holiday so – for one day only – we are going to dispense with giving out and highlight some of the good and great customer-service stories we have heard of late. We are going to start with our friends in Ryanair as we know they think we are biased against them, something that could not be further from the truth. A reader called Emer mailed us at the start of July with a story she said was 'different to the norm as it is about two good news stories' rolled into one. Her good news begins in Bologna on July 4th with some very bad news indeed. READ MORE Emer admits that she is 'old school' and prints her boarding passes before travelling. This was something she, perhaps, had cause to regret on that particular Friday as both her and husband's passports and boarding passes were stolen. The theft happened at around midday on the day they were due to travel home and they had less than four hours to try to resolve the situation. Their first port of call was the authorities, Emer writes in her email. 'We immediately went to the police station to report the theft and contacted our son who was a travel rep some years ago and he contacted the consulate in Milan,' she continues. The couple knew the clock was ticking and – given that it was a Friday afternoon, things were looking bleak. 'The consulate contacted us and told us to go to their office in Milan on Monday as they were closing for the weekend and could not help us till then. We could not book a hotel anywhere as we had no identification,' she says. [ Where's the humanity? Customer experience report shows service in Ireland is getting worse Opens in new window ] 'With our police report of the theft we got a taxi to the airport on the very off-chance we would be allowed on the Ryanair flight with our Irish social welfare travel cards as an only means of identification,' she writes. 'We told our story to the girl on the luggage check-in desk and she talked to her supervisor, and then to Dublin, to see if they would let us through passport control and if we would be allowed on the flight.' Pricewatch would not have been holding out much hope at this stage, we have to say. 'Word eventually came from Dublin and we were on our way home. So a huge thank you to Ryanair and their check-in staff,' Emer writes. We can only assume the couple were able to make it through passport control without their passports – and Emer adds a second piece of good news which was that she and her husband applied for new passports on the Sunday after they arrived home and three days later their new passports came through the door. 'So thank you to the staff at Ryanair for your caring and compassionate response to our plight and thank you to the staff for your efficiency and speed in the passport office.' Next up is Phil from Navan who says he is 'always more fond of e-mailing about great customer service than bad'. He visited Decathlon in Dublin recently searching for what he describes as his 'very comfy socks, which I'd clicked and was collecting. I struggled to get from the car to the click and collect location because of my mobility disability. Meanwhile the security guard was eyeing me up the whole time.' 'The security guard sprang into action to slide me over a trolley and ensure I was staying upright safely.' Photograph: iStock Phil successfully collected his order and turned around and noted that the security guard 'still had my eyes and I beckoned over towards the trolleys and asked if he could please get me one – all this without speaking to him! 'Quick as a flash he sprang into action to slide me over a trolley and ensure I was staying upright safely. I followed my family around the shop, stopping by to pick up some more comfy socks,' he writes. 'I emailed the shop that evening telling them that I was delighted with the big, happy head on him.' Noeleen had a very positive experience with Petworld recently. 'I telephoned them on March 31st at about 11.30am asking about their delivery service. I told the helpful girl that I was rehoming a dog and needed a crate urgently.' Noeleen was told to place an order online, which she did at 11.55am. The Petworld staff member told her the order would be marked as urgent as soon as it showed up on their systems. 'The courier delivered the item at 12.14pm the following day, just two hours after the dog arrived.' Noeleen 'needed a crate urgently' to rehome a dog. Photograph: iStock Louise got in touch to praise David Cullen Jewellers in Clare Hall. 'I dropped in a chain for repair but it couldn't be repaired on site,' she says. 'I received a text when it was sent off and a phone call to confirm I was happy. I also got another text message with an estimated completion time and was updated daily and called when it was ready.' And, speaking of jewellery, we also heard from Sheelagh. She recently wrote to Newbridge Silverware in connection with a bracelet her sister had given her which had broken. She returned it to the company for repair and in her note said – in a by-the-way fashion – that her sister had bought five bracelets at the same time for herself and each of her sisters 'to mark a sisters weekend. Unfortunately my sister has lost her own bracket on the very day she gave them to us,' Sheelagh writes. To her surprise, she subsequently received not one but two bracelets from Newbridge, with an invitation to a factory tour at any point in the future. A reader called Caroline recently needed to have some building work done on her home. 'Unfortunately, the external structure needed a bigger job than I had envisioned and more unfortunate again was the builder I initially asked to do the work.' [ How to find the right builder: check the Construction Industry Register Opens in new window ] She says he went missing in action and she ended up dealing directly with the steel manufacturer. 'Here is where my faith in humanity was restored. From my very first call to Keystone Lintels in Cookstown, wherein I advised them of my situation, they were exceptional. Aimee in customer service was always efficient and patiently kind. Their technical engineer, Paul, hearing of my plight, contacted me directly asking how they could be a part of the solution. They have gone above and beyond in addressing a problem that was not their issue. A woman called Terry was in touch to say she had 'the most positive experience dealing with the VHI in sorting out my upcoming renewal. I was not at all happy with the new quote for my health plan and the lady I spoke to went to extraordinary lengths to help find a plan to suit my budget,' she writes. 'I explained that I couldn't understand the complex range of plans on offer, I just wanted a very basic plan. The lady spent almost three-quarters of an hour clearly and in simple language finding me that plan, and making sure I was happy. No add-ons, or trying to make a sale, just giving me what I needed. So patient, customer service at its best.' Three cheers for staff at Dublin Bus. Photograph: Bryan O'Brien Catherine got in touch to share 'a very positive experience I had with Dublin Bus staff'. She notes that the company 'often gets a bad press with the phenomenon of the 'disappearing buses' and frequent talk of unpunctuality etc. However, I wanted to highlight our really positive experience recently.' Catherine's teenage daughter was travelling on the Number 40 bus late on a Tuesday from Lesson Street to Drumcondra. 'Unfortunately she left her new iPhone and ID card on the bus when she left the bus in Drumcondra. Cue panic all round. She managed to get the number of the bus depot from another bus driver. She called next morning without much hope or expectation. A friendly voice said they had the phone and to 'come on out'. So, the mother and daughter drove to the Harristown bus depot 'and she was met by a number of staff in the lost property department who had all the details of her phone and who were all friendly and very helpful. 'After some quick ID verification she emerged completely thrilled with her iPhone, her ID Card and some money (notes) that she had tucked into the back of the phone. Who says the age of honesty is dead? Three cheers for the driver of the Number 40, the brilliant staff in Harriston bus depot and for the honest person who handed in the phone.' [ Ireland's best and worst customer service: Guess which list Aer Lingus and Facebook are in Opens in new window ] We also heard from Donal from Sligo who noted that Pricewatch occasionally 'offer bouquets instead of brickbats and today I would like to nominate a company for a bouquet. For the past number of years my wife and I have travelled frequently by ferry between Ireland and France and Ireland and the UK. We travel exclusively with Stena ferries because their booking system is easy to navigate and if there are particular needs to be addressed there is a phone number.' He also says the 'telephone is always answered promptly by a person' and he adds that the 'personnel on the end of the phone have always been friendly, helpful and efficient.' He suggests that the 'same staff culture is also evident on board their ferries and at the ports. It is so refreshing to receive such welcome customer service with no sign of a bot. I would emphasise that the only connection we have with Stena is as satisfied customers.' Declan's tank took a little less than the 1,000 litres of home heating oil he'd ordered. Photograph: iStock Declan from Dublin mailed about a brief encounter with good customer service 'by way on contrast with so many of the other kind which we hear about'. He says he recently ordered 1,000 litres of home heating oil from Capital Oil/Local Fuels and paid €838 by credit card. 'However, the tank took a little less than that, costing about €18 less. This was shown on the docket left on delivery. I meant to send an email but did not get around to it for about a week. 'Doing a routine check on my account, I found that the difference had been credited back to it by Capitol Oil without any intervention from me, in contrast with the dozens of complaints you get about how difficult it is to get valid refunds from so many companies. Good customer relations or what?' Then there was Damian, who got in touch after coming back from 10 days in Spain where he had hired a car through National in Malaga. He had the basic insurance cover as he had an excess policy with AIG. He says that, to cut a long story short, half way through his holiday he had parked outside a supermarket when 'some kind soul in the same make parked beside me using the side panel of my car as a guide to park his'. He says this caused four small one-inch scrapes in the paintwork. 'Goodbye to my €1,700 excess with National, I thought, but upon my return and when I pointed them out to the agent in full disclosure mode, his response was we don't worry about small scratches like that. Now that is a great end to a holiday.' We also have a good news story about Eir. On Tuesday June 10th Peter reported two manhole covers and surrounding paving in disrepair in his housing estate in Wicklow. A week later they had been replaced and repaired. 'Fair dues to Eir and their contractors for fast and efficient service.' And finally there is Diarmuid, who bought a hand-held vacuum cleaner last November from Lidl at a cost of €25. 'I only got round to using it three weeks ago and found that it would not charge so I contacted Lidl . I also had lost the receipt. Today I received a new replacement model from the manufacturer in Germany.' As we were reading through all of these stories something struck us. They are all linked by a single thread. Soundness. Sometimes customer service is not that complicated and if businesses just made the decision to be sound or to empower their staff to be sound, then we would have a lot less to be giving out about on this page and our world would be a much better place.
Irish Times
14-07-2025
- Irish Times
LVMH's Loro Piana placed under court administration over worker exploitation
A Milanese court placed exclusive clothing label Loro Piana under judicial administration for subcontracting production to suppliers that allegedly exploited workers, making the LVMH-owned cashmere brand the latest fashion house to be caught up in a series of investigations into labour rights violations. The court said Loro Piana had handed the production of apparel, including jackets, to Evergreen Fashion Group, which is owned by a Chinese company. 'The production of such apparel had been carried out in a context of labour exploitation,' according to the ruling. Loro Piana has been placed into a one-year court administration to address the shortfalls in its supply chain, the ruling shows. The sanction means a court-appointed administrator will oversee the brand's operations. The brand is not under criminal investigation and the order will be lifted if the company complies with legal requirements before the 12-month deadline given by the court. Loro Piana declined to comment on the ruling. Loro Piano is known for its cashmere jumpers which retail for more than €1,000, as well as jeans selling at close to €700. Loro Piana was bought by LVMH, the world's largest luxury conglomerate, in 2013. Frédéric Arnault, son of LVMH founder Bernard Arnault, was appointed chief executive of the Milan-based fashion house in March. It is the fifth fashion company to have been placed under court administration over labour issues in Italy in the past 18 months, in a scandal that has tarnished the image of the country's luxury industry. Milanese prosecutors have been investigating the industry's supply chain for several years after media investigations uncovered multiple cases of labour malpractice across several companies that have Chinese owners based in Lombardy and Tuscany. Luxury brands subcontracted production to meet heightened demand during the pandemic-era luxury boom. LVMH's Dior, Italy's Armani and Alviero Martini have had the restrictions placed on them lifted before the 12-month deadline. Valentino, part-owned by France's other luxury conglomerate Kering, was also subjected to a similar order in May. Copyright The Financial Times Limited 2025
The Irish Sun
09-07-2025
- The Irish Sun
I saw Milan airport horror unfold when man was sucked into engine… we feared it was a terror attack after security botch
SECURITY at a Milan airport has come under scrutiny after a man broke onto the runway and died when he was sucked into a plane's jet engine. Witnesses to the horrific sequence at Orio al Serio Airport have revealed their doubts about security BEFORE the incident - and feared a terrorist had slipped through. 7 Andrea Russo, 35, died after he was sucked into a jet engine at Milan's Orio al Serio Airport on Monday 7 A new aerial view of the Volotea plane that killed Andrea around 1.5 hours after the tragedy Credit: Ryan Trumpeter 7 7 Ryan Trumpeter, 37, was returning from a wedding in Lake Como when his plane was delayed by the incident, and sat on the runway while teams responded Credit: Supplied Andrea Russo, a 35-year-old builder from Calcinate in Italy , was able to run through the terminal, bust through a security door and then sprint onto the tarmac. One Brit passenger, Ryan Trumpeter, 37, was on a Ryanair plane to Manchester on the same runway when the drama unfolded - and he witnessed the emergency response while his flight was delayed. Ryan, from West Bromwich, told The Sun: 'Our pilot had no idea what was going on, but told everyone to look to their right because there had been an incident. "The whole plane was really confused - at first we thought it might have been a terrorist incident, that's what people were saying." Word finally got round that a man had died after breaking onto the runway. Training manager Ryan said that - along with other passengers - he was not particularly surprised to hear about the security lapse. He noticed going through security that the standards were "crap" compared to British airports. One scene in particular inside the terminal had made him particularly concerned. Most read in The Sun Ryan said: "While we were going through the security gates, there was a man going absolutely mental at the staff. He was shouting in their face and just going crazy. "There was a policeman right there but he wasn't doing anything, just holding his hand up. Airport runway trespasser 'sucked into plane engine and killed' in Milan "If that had been in the UK, he'd definitely have been escorted away. "At the other end, other security officers were busy training a group of staff." Ryan is not the only one asking urgent questions about the security operation at Orio al Serio. Sources familiar with airport's system said the man's path through restricted areas was both rapid and shocking, La Voce del Patriota reported. Yet the man allegedly bypassed them all, on foot, in broad daylight, and under pursuit. 7 The Volotea plane had been preparing for taxiing with the jets on Credit: 7 Operations at the airport ground to a halt while teams dealt with the incident Credit: Aviation authorities and police are now under pressure to explain how someone with no clearance managed to access the runway so quickly — and why intervention came too late. The builder reportedly drove his Fiat 500 the wrong way into the airport arrivals area and ditched his car near the terminal. After entering the ground-floor terminal, he is said to have forced his way through a security door in a matter of seconds . The door led directly from the arrivals hall to the aircraft parking area — a supposedly high-security zone. He was spotted by a police officer and chased, but still managed to sprint across the tarmac and reach a Volotea A319 just as it was preparing for taxiing. The authorities are now facing tough questions about how this could have been allowed to happen at one of Italy's busiest travel hubs. 7 An airline spokesperson said: "A person, who was not a passenger or airport personnel, trespassed onto the runway while the aircraft was preparing for takeoff . "Sadly, the person was struck by the engine and has passed away. "The airline deeply regrets this tragic incident and extends its condolences to the family of the person involved. "All 154 passengers on board, along with the 6 Volotea crew members, are physically safe. "Passengers were promptly deboarded and taken to a designated area, where provisions were made available. Psychological support was also offered to both passengers and crew members." Giovanni Sanga, CEO of the group which operates Milan Bergamo Airport, offered his "personal condolences to Andrea's family. He said: "The dramatic event has shocked the entire airport community. "First of all, I would like to express my personal condolences and those of the company to the victim's family, to whom we are close in this terrible moment." While waiting on the tarmac, Ryan could see "loads of police and fire engines", which "made a barrier" in front of the Volotea plane. Read more on the Irish Sun He said: 'We managed to take off about an hour-and-a-half later - we were the only flight that didn't have to disembark. 'It's all just really odd. Someone shouldn't be able to just run onto the tarmac like that past all the security."
