Walmart forced to lock up items amid shoplifting surge

Daily Mail​

3 days ago

Walmart was once praised by consumers for being one of the few retailers that did not lock up its merchandise, but it is now increasingly being forced to do so in the face of out-of-control shoplifting. Alarming pictures of a Walmart store in Happy Valley, a suburb of Portland, Oregon, have shocked customers who claim shopping in person is now a dreadful experience. Portland, known for its liberal politics, has seen areas of the city suffer terrible decline after a failed attempt at drug decriminalization.
The city has been overrun by theft — 10,000 cases were reported to police last year, triple the number from three years ago — forcing retailers including Walmart to close stores that cannot sustain the losses. A series of viral images posted to Reddit show row after row of Walmart stock, from children's toys and gadgets to frozen food and batteries, behind locked glass cases. Retailers including CVS and Walgreens have resorted to such extremes in areas where shoplifting is so rampant, such as in downtown New York and San Francisco, that it damages stores' bottom lines.
The system — which forces customers to call an attendant to open the case every time they wish to add something to their basket — is loathed by consumers. Businesses have also admitted that it does not actually help, as stores which employ the tactic often see sales plummet. 'What is even the point of shopping in-person anymore?' one Walmart customer seethed about the Happy Valley store on Reddit.
'If theft is that bad they're willing to lock up everything they might as well make it a pickup center,' another agreed. Another shopper argued that Walmart is deliberately making it difficult to shop there as they are more keen on boosting their online business. 'They don't want you in the store. They want you to order it online instead,' the Walmart customer alleged. 'Stores don't want you in there, it costs them money. Walmart would rather be Amazon.'
Retail experts have suggested the scale of theft must be significant for Walmart to even consider locking its products behind glass. 'Walmart has run the numbers. If they're willing to sacrifice convenience — their second biggest competitive advantage after price — the theft losses must be substantial,' retail analyst Carol Spieckerman told DailyMail.com. Spieckerman argued that the inconvenience for consumers will undoubtedly have an impact on the store's bottom line.
'Price alone isn't enough if shopping becomes a hassle,' Spieckerman explained. 'The problematic locations must drive enough business to warrant keeping the doors open despite the friction.' Like San Francisco, Portland's 'doom loop' accelerated in the years following the pandemic. Big firms cutting back on office space hurt local businesses who rely on workers' footfall. As they too pulled back, the homeless population expanded with theft and rampant drug use proliferating.
Last year, Oregon was forced to end the state's decriminalized drug laws after overdose rates soared. Portland's new mayor Keith Wilson is also considered to be more pro-business and his district attorney, Nathan Vasquez, tougher on crime. Walmart has also resorted to permanently closing stores in Portland because of the scale of theft.
It is not the only chain that has been forced to do so, with beloved outdoor store Next Adventure recently closing all of its Oregon locations amid historic crime rates.