Dubai records world's lowest electricity Customer Minutes Lost per year
Saeed Mohammed Al Tayer, MD and CEO of Dubai Electricity and Water Authority (DEWA), announced that DEWA achieved the lowest electricity Customer Minutes Lost (CML) in the world in 2024, recording just 0.94 minutes per customer.
This breaks DEWA's own record of 1.06 minutes per customer in 2023 and is significantly lower than the approximately 15 minutes recorded by leading utility companies in the European Union.
Saeed Mohammed Al Tayer said, 'We are guided by the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, to make Dubai the city with the world's best quality of life. To achieve this, we continue to develop Dubai's electricity and water infrastructure based on innovation, which we adopt as a key approach to managing facilities through a smart and interconnected network. This enables us to deliver our services according to the highest standards of quality, availability, reliability, efficiency, and sustainability. This supports the Dubai 2040 Urban Master Plan and the Dubai Economic Agenda (D33), which seeks to consolidate Dubai's position among the top three global cities.
"We have reduced the Customer Minutes Lost (CML) in Dubai from 6.88 minutes per year in 2012 to just 0.94 minutes in 2024, emphasising our leadership in innovation and the adoption of the latest disruptive technologies of the Fourth Industrial Revolution. This strengthens DEWA's resilience, agility, and readiness to meet the growing demand for electricity and water in Dubai.'
"The Smart Grid, which we are implementing in stages with total investments of AED 7 billion up to 2035, has been instrumental in achieving this milestone. It provides advanced features, including enhanced energy transmission and distribution efficiency, reduced losses, and improved electric load management. One of the key programmes launched under the umbrella of the Smart Grid is the Automatic Smart Grid Restoration System, the first of its kind in the Middle East and North Africa. This system increases the control, management, and monitoring of the power network. Operating around the clock without human intervention, it uses a smart, innovative, and centralised system to locate faults in the power network, isolate them, and automatically restore service. This enhances grid automation, fault detection, and the restoration of connections as quickly as possible," Al Tayer added.
DEWA received two prestigious awards at the Asian Power Awards 2024 in Singapore, one of the most esteemed regional honours in the energy sector.
DEWA was recognised with the 'Innovative Power Technology of the Year - UAE' award for its Actual Load Profiles Simulator (ALPS) for the Distribution Network and the 'Smart Grid Project of the Year - UAE' award for its Distribution Automation Smart Grid projects.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Tourism Breaking News
2 hours ago
- Tourism Breaking News
Dubai Department of Economy and Tourism and Marriott International Enhance Collaboration with MoU to Strengthen Hospitality Ecosystem
Post Views: 32 Dubai Department of Economy and Tourism (DET) has signed a strategic Memorandum of Understanding (MoU) with Marriott International which aims to further boost the city's international visibility, diversify the destination offering, elevate guest experiences, and nurture next-generation industry talent. The MoU extends the long-standing collaborative efforts between DET and Marriott International, and marks another important step in advancing the goals of the Dubai Economic Agenda, D33, to further consolidate Dubai's position as a leading global destination for business and leisure. Signed by His Excellency Issam Kazim, CEO of the Dubai Corporation for Tourism and Commerce Marketing (DCTCM), part of DET, and Sandeep Walia, COO, Middle East & Luxury, Europe, Middle East and Africa at Marriott International, the MoU reinforces their commitment to accelerate the growth of the city's tourism and hospitality sectors. The MoU sets the foundation for potential collaborations whereby Dubai will be prominently promoted to guests worldwide through Marriott International's portfolio of hotels. In addition, potential joint marketing initiatives including multi-channel advertising, high-impact social media campaigns, and influencer collaborations will spotlight Dubai's unique attractions, cultural heritage, and exceptional experiences, aiming to drive wider international awareness and visitor demand. His Excellency Issam Kazim, CEO of the Dubai Corporation for Tourism and Commerce Marketing (DCTCM), part of DET, said: 'The growth and resilience of our tourism sector is driven by robust strategies and the collective commitment of forward-thinking partners such as Marriott International. The new MoU is inspired by visionary leadership to ensure Dubai remains at the forefront of global tourism and hospitality innovation. By leveraging the reach and expertise of one of the world's most prominent hotel groups, we are amplifying Dubai's global profile and delivering richer experiences to our visitors. As we pursue the ambitious goals of the Dubai Economic Agenda, D33, such alliances embody the spirit of public-private collaboration that define Dubai's continued success in delivering unforgettable experiences to visitors from around the world.' Sandeep Walia, COO, Middle East & Luxury, Europe, Middle East and Africa, Marriott International, added: 'We are proud to have a portfolio of over 50 hotels in Dubai across all segments – select, premium and luxury, that align with the diversity of experiences the city offers for every type of traveller. DET continues to set an example of unity and cohesion between the public and private sector, and their collaboration has been an integral part of our long-standing legacy and success in this market. We remain committed to working with DET to deliver memorable moments to guests from across the globe and provide them with an opportunity to unlock and discover experiences in this beautiful destination.' Plans include the integration of Dubai's iconic landmarks, culinary scene, and immersive experiences into Marriott International's seasonal travel packages and within the group's loyalty programme offering. This initiative aims to provide guests with authentic, locally-curated experiences, deepening their connection with the city and supporting Dubai's position as a must-visit destination. The collaboration between DET and Marriott International highlights the strength of Dubai's public-private partnerships in driving sustained tourism sector growth, evidenced by a robust performance so far in 2025. Dubai welcomed 7.15 million international overnight visitors in the first four months of this year, up 7% on the same period last year. This follows a record 18.72 million visitors, who arrived in Dubai in 2024, a 9% YoY growth. To further elevate service standards, DET's Dubai College of Tourism (DCT) will deliver specialised training for hotel staff through its Dubai Way programme, featuring customised training modules focused on customer service excellence, cultural awareness, and guest relations, ensuring that hospitality professionals deliver world-class service tailored to diverse global visitors. The MoU reflects DET's ongoing efforts to establish meaningful partnerships, including the Hospitality Apprenticeship Programme for Emiratis launched by DCT and Marriott International in March 2025. Through this initiative, students receive exclusive internship and mentorship opportunities with industry leaders, further supporting Dubai's talent development agenda and specifically helping to build a broad pool of home-grown talent for the tourism workforce. With over 80 properties and 23,000 rooms across 23 renowned brands in the UAE – including 59 properties in Dubai alone – Marriott International continues to play a key role in shaping the city's hospitality landscape. DET's collaboration with Marriott International is part of its broader strategy to engage global industry leaders in shaping a future-ready tourism sector.
What's On
3 hours ago
- What's On
These are the exact locations of the 14 stations on the Dubai Metro Blue Line
In an exciting move for public transportation in Dubai, construction for the Dubai Metro Blue Line expansion is underway, and scheduled for completion in 2029. This massive expansion of the existing network was first discussed back in 2006, along with other potential lines and the expansion of the existing Red and Green lines. After much anticipation, the process has begun, and for those wondering about what the network will look like, we have all the details. The line will serve 9 key communities including Dubai International Airport, Mirdif, Al Warqa, International City 1 and 2, Dubai Silicon Oasis, Academic City, Ras Al Khor Industrial Area, Dubai Creek Harbour and Dubai Festival City. The university area covers more than 129 million square feet and is predicted to accommodate more than 50,000 students by 2029. This station will be a major interchange and the first point of first route of the Dubai Metro Blue Line. The station will allow people on the Blue Line to connect directly with the Green Line. Al Rashidiya Another existing interchange station, Centrepoint Station on the Red Line will be where the second route begins. The final station on the Red Line will connect with the Blue Line. A much needed connection to this growing community, the Al Warqa station will be found on the smaller second route of the Dubai Metro Blue Line. Mirdif is also an area in need for direct transport, considering the large residential, suburban population. This station will be located on the longer 21km route. This is where the world's tallest metro station will be. The Emaar Properties Station is set to be an iconic landmark with the 11,000 square metre space designed to handle up to 160,000 passengers, with more than 70,000 expected to use it daily once it is operational. A 1,300 metre-long bridge will be constructed to allow the Metro to cross the Dubai Creek, the first of it's kind. Dubai Festival City will sit along the larger 21km route of the Dubai Metro Blue Line and connect a vital Dubai mall. The Metro service will provide a direct link for the area to key parts in the city, and means that there won't be as much reliance on the abra boat service. Several of these communities on the the Blue Line will now be directly connected to Dubai International Airport. It is being estimated that this journeys the world's busiest international airport and will take just 20 minutes. Dubai Silicon Oasis is a major, growing community as part of the Dubai 2040 Urban Master Plan. On the Blue Line, the station to this area will sit on the 21km route and serve a much needed area with at the moment, virtually no connectivity to Downtown. The stations will be located in International City, another area that is lacking connectivity at the moment. These will include one underground interchange station allowing for greater connectivity across the existing Metro lines. Ras Al Khor will also be served by the larger route on the Blue Line. Found between the Emaar Properties Station and the International City stops, Ras Al Khor will soon have greater connectivity with major areas in Dubai. For more information on everything we know about the new line, read our guide here. Images: Socials > Sign up for FREE to get exclusive updates that you are interested in
Tourism Breaking News
3 hours ago
- Tourism Breaking News
Arabian Travel Market underscores the vital role of Asia Pacific in the future of tourism as international travel is set to reach US$2.5 trillion by 2029
Post Views: 28 According to a recent report compiled by Tourism Economics on behalf of ATM, tourism nights from Asia Pacific and Africa are on track to more than double between 2025 and 2030. The number of tourism nights, specifically from China to the Middle East, is expected to grow by 189% through 2030, and APAC source markets are set to account for the largest share of business nights in the region, with India, in particular, gaining importance. Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said: 'More than 60% of travellers are booking trips around concerts and sporting events, while over 40% are influenced by digital platforms such as TikTok. Interestingly, film and television are also playing a significant role, evidenced by a rise in bookings to Thailand following the popularity of The White Lotus.' The Asia-Pacific (APAC) region is poised for significant tourism growth, with spending on international travel forecast to hit US$2.5 trillion and domestic travel to reach US$4.3 trillion by 2029, according to the latest data from Euromonitor International. Outbound travel from APAC is projected to grow at a CAGR of 7%, with intra-regional journeys expected to account for 61% of all trips by the end of 2025. By 2029, one in three trips is anticipated to be outside the APAC region, with 75% of bookings set to be made online. The Dubai Economic Agenda, D33, is key to ensuring the emirate's strategic success in APAC markets, with a focus on market segmentation and storytelling. By tailoring messaging for platforms such as the video-sharing website Bilibili and the social networking and e-commerce platform Red Note, and leveraging strong air links through carriers like Emirates and flydubai, Dubai's tourism authorities continue to position the city as a relevant, accessible, and aspirational destination for travellers across Asia. As a newcomer to APAC tourism markets, Saudi Arabia has adopted a highly localised approach, as outlined during the discussion. Recognising the diversity of the region, which comprises 49 distinct countries, tourism authorities in the Kingdom study each source market closely, from dietary preferences to cultural nuances, tailoring travel experiences accordingly. This strategy is supported by partnerships with media, trade, and research bodies to ensure that Saudi Arabia's offerings resonate authentically with travellers across the region. Curtis added: 'Technology is playing an increasingly pivotal role in travel decision-making across the APAC region, with consumers relying heavily on digital tools, social media, and AI. Mobile-first planning is transforming how travellers research and book trips, although the digital landscape varies significantly from country to country. One constant across the region is the importance of trust, particularly in peer-generated content, which continues to influence traveller choices at every stage of the journey.'
