Bridging Revenue Gaps: Euna Payments Introduces User Fee Models to Help Local Governments Keep More of their Revenue

Business Wire

26-06-2025

ATLANTA & TORONTO--(BUSINESS WIRE)-- Euna Solutions®, a leading provider of purpose-built, cloud-based solutions for the public sector, today announced the introduction of user fee models on the Euna Payments Cashiering solution, enabling agencies to recoup card processing costs on their in-person card transactions. This enhancement builds on Euna Payments' existing support for user fee models already available for Kiosks and Online Payments, further empowering agencies to offset operational expenses across every payment channel.
'At Euna, we believe that empowering governments with flexible, transparent solutions is essential to building stronger, more resilient communities,' said Mykola Konrad, Chief Product Officer at Euna Solutions.
The introduction of user fee models within Euna Payments comes at a time of growing financial pressure for local governments, as shifts in federal and state funding threaten to destabilize traditional revenue streams. With key sources like property taxes and grants increasingly uncertain, public agencies must navigate tighter budgets while safeguarding vital services. User fee models within the Cashiering offering provide a proactive solution, allowing agencies to offset rising operational costs without turning to tax increases or service reductions.
'At Euna, we believe that empowering governments with flexible, transparent solutions is essential to building stronger, more resilient communities,' said Mykola Konrad, Chief Product Officer at Euna Solutions. 'As agencies face increasing financial uncertainty, the enablement of user fee models offers a responsible, compliant path to recoup necessary costs while continuing to deliver the services their residents depend on. This is another example of how Euna helps our customers do more with less without compromising on trust, accountability, or service.'
To further support cost recovery and promote digital adoption, Euna Payments offers PayLink —a remote payment feature that brings more constituents into digital channels. With PayLink, cashiers can send a secure, time-limited link by text or email, allowing residents to complete payments from their own device, which helps drive down agency costs.
User fee models allow local agencies to apply either service fees or convenience fees to in-person credit card transactions, depending on legal eligibility and transaction type. These user fees allow agencies to cover card processing costs without having to absorb the expense or cut services.
The user fee models include:
Service Fees: These are applied as a percentage of the transaction during in-person payments. Cashiers receive real-time prompts, and constituents approve the charges directly on the terminal, ensuring transparency and compliance.
Convenience Fees: These are static dollar amounts added to in-person card transactions for services such as utility payments. The fee is processed as a single combined transaction, providing a streamlined payment experience.
The user fees model is offered within Euna Payments Cashiering module, which provides agencies with a secure, flexible platform to manage in-person payments and implement user fee models with confidence. Agencies benefit from full control over fee configurations, real-time reporting, and seamless integration with ERP systems for accurate financial reconciliation. The platform supports digital adoption through PayLink while still accommodating multi-department, multi-tender payments at the counter. With Euna's secure network, agencies also reduce PCI compliance risk, enabling them to streamline operations, protect sensitive data, and strengthen overall financial management.
To learn more about Euna Payments visit https://eunasolutions.com/solutions/payments
About Euna Solutions
Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit www.eunasolutions.com.