Fadillah: Perlis, Kedah, Kelantan water firms underperform, fail to meet KPIs
In contrast, water service providers in Penang, Selangor and Johor were recognised for delivering top-tier performance.
Deputy Prime Minister Datuk Seri Fadillah Yusof, who is also the Energy Transition and Water Transformation Minister, said the government's current focus is on ensuring water operators in the underperforming states meet the established KPIs.
He said this is crucial to ensure water supply security and to reduce the number of complaints from consumers, especially domestic users.
"Whatever steps we take, our main focus remains on the people — ensuring that any increase in rates will not burden domestic users, who make up the majority," he said during Minister's Question Time (MQT) in the Dewan Rakyat today.
The five KPIs set for water operators include ensuring sufficient reserve margin, treated water quality, non-revenue water (NRW) management, complaint resolution, and repair response time.
To ensure the improvement of water services nationwide, Fadillah said the government has allocated RM7.7 billion in capital expenditure (CAPEX) under the Second Implementation Phase (TP2), with 82 projects approved.
"Of the 82 projects, 23 are aimed at improving water supply sufficiency, 20 for water quality enhancement, 20 for reducing NRW, 16 for improving distribution systems, and the remaining three are for other purposes," he said.
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