Consumer body fines Rs 35,000 for overcharging passenger for post check-in purchase
The commission also directed the airline to refund the excess amount with interest and compensate the passenger for harassment.
According to the complaint, Vijay Prakash Tatwedi, a resident of Ramnagar, had booked a flight from Ahmedabad to Hanoi, Vietnam on Aug 3, 2023. Viet Jet allows one carry-on bag up to 7 kg. At the airline's check-in counter at Ahmedabad airport, Tatwedi was informed his luggage was 1 kg over the limit, and he paid Rs 1,410 as an additional fee.
Later, after clearing security, he purchased 300 grams of sweets from an airport outlet. At the boarding gate, a Viet Jet staffer reweighed his bag and claimed it was 3 kg overweight, demanding an additional Rs 4,232. Despite explaining that the weight increase was due to sweets bought post check-in and offering to re-weigh the bag at the counter, the staff refused. Tatwedi paid the fee under protest to board the flight.
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by Taboola
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He emailed the airline's head office from his seat, alleging rude behaviour and illegal charges. After receiving no response, he sent a legal notice demanding a refund and compensation. When the airline failed to respond, he approached the consumer commission.
The bench, comprising president Arun Kumawat and members Jayshree Sharma and Dinesh Chaturvedi, found the airline guilty of service deficiency and unfair trade practices. It ordered the airline to refund the extra amount collected, pay Rs 10,000 in compensation to the petitioner, and deposit Rs 25,000 into the State Consumer Welfare Fund for ignoring consumer rights.
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