Circuitry.ai Unveils Decision Intelligence Platform 25.1 at Field Service USA to Transform Field Service Outcomes

Business Wire

21-04-2025

PALM SPRINGS, Calif.--(BUSINESS WIRE)--At the Field Service USA conference, Circuitry.ai proudly announces the launch of its Decision Intelligence Platform 25.1, a significant advancement in AI-powered solutions tailored for discrete manufacturers. This release expands the capabilities of Service AI Advisor, Parts AI Advisor, and Warranty AI Specialist, empowering manufacturers to achieve higher accuracy, productivity, and operational efficiency across their service operations.
Circuitry.ai launches AI-powered Decision Intelligence Platform 25.1 at Field Service USA to enable service technicians with the right fix, right part, right now, every time.
The enhanced Service AI Advisor ensures the right fix every time, significantly improving first-time fix rates. Parts AI Advisor accurately identifies the right part for each service job, eliminating delays and reducing downtime. Warranty AI Specialist intelligently guides claim decisions, ensuring precise and optimal outcomes for warranty processing.
The upgraded AI platform is extensively trained on comprehensive service lifecycle data, including service knowledge, parts catalogs, warranty claims, and service contracts. This deep, contextual training enhances diagnostic accuracy and predictive capabilities, automating and augmenting critical service decisions for complex industrial, medical, heavy equipment, and material handling products.
Ashok Kartham, CEO of Circuitry.ai, will showcase a compelling case study featuring a leading equipment manufacturer at the conference's AI Advisory Lab. "AI is fundamentally reshaping field service, empowering technicians, and revolutionizing service operations," said Kartham. "Our Decision Intelligence Platform 25.1 is designed specifically to tackle the industry's most critical needs: technician productivity, operational efficiency, and outstanding customer experiences. With 76% of service leaders already acknowledging AI's value, our latest release provides tangible, measurable solutions that deliver results."
To ensure unmatched accuracy, Circuitry.ai has advanced its knowledge ingestion, knowledge graph construction, retrieval, ranking, and generative AI capabilities. Additionally, predictive analytics now leverage warranty data, enabling manufacturers to anticipate required parts, forecast repair scenarios, and proactively address emerging product issues.
Circuitry.ai also introduces intelligent AI Agents, automating essential service processes such as warranty claim handling, parts ordering, and seamless integration with enterprise workflow systems.
Service leaders interested in exploring the transformative power of Circuitry.ai's Decision Intelligence Platform 25.1 can request a personalized demo by visiting: https://circuitry.ai/request-a-demo
About Circuitry.ai:
Circuitry.ai delivers advanced decision intelligence solutions specifically designed for manufacturers to enhance service outcomes. By combining AI-driven knowledge, analytics, and automation, Circuitry.ai transforms complex service lifecycle data into precise answers and actionable insights. Its differentiated AI workers, including Service AI Advisor, Parts AI Advisor, and Warranty AI Specialist, significantly boost productivity, increase first-time fix rates, and drive profitable growth through autonomous decision-making. Learn more at https://circuitry.ai.