Latest news with #AshokKartham
Business Wire
3 days ago
- Business
- Business Wire
Kingspan Light + Air North America Selects Circuitry.ai Product AIdvisor to Power AI-Driven Product Intelligence Across Marketing and Sales Teams
BUSINESS WIRE)-- announced that Kingspan Light + Air North America, a division of Kingspan Group PLC, and the global leader in daylighting, ventilation and smoke management solutions for the sustainable built environment, has gone live with Product AIdvisor to transform how its sales and architectural support teams access and apply product knowledge. This AI-powered solution enables real-time, accurate answers to product questions, empowering frontline teams to better serve customers and accelerate sales cycles. 'Driven by the voice of the customer, the solutions that provide will redefine how we bring product knowledge to our customer-facing teams' The deployment follows a successful proof-of-value initiative in which demonstrated the ability to ingest complex product catalogs and technical documentation and deliver clear, contextual answers instantly. Kingspan Light + Air's sales and architectural support teams now have AI-enabled access to deep product intelligence through natural language queries, without having to sift through manuals or rely on internal handoffs. 'Driven by the voice of the customer, the solutions that provide will redefine how we bring product knowledge to our customer-facing teams,' said Joel Edmondson, VP Customer Experience at Kingspan Light + Air. 'With Product AIdvisor, our teams can access fast, consistent answers to complex product questions, reducing friction and enhancing the customer experience. This is a leap forward in enabling knowledge at scale.' AI architecture integrates advanced retrieval and reasoning capabilities to ensure that the answers provided are not only fast but grounded in authoritative sources. The platform continuously learns from user feedback and new content, ensuring that product knowledge is always up-to-date and aligned with business priorities. 'Kingspan Light + Air's adoption of Product AIdvisor is a great example of how forward-thinking companies are using AI to unlock value from their existing product knowledge,' said Ashok Kartham, Founder and CEO of 'We are thrilled to support Kingspan Light + Air in delivering faster answers, improved engagement, and smarter decision-making across their sales and marketing operations.' continues to partner with leading manufacturers and service organizations to enable intelligent, role-specific answers across the service, parts, and product lifecycle. About Kingspan Light + Air North America Kingspan Light + Air is a business division of Kingspan Group PLC, the global leader in advanced insulation and building envelope solutions. The North American division of Kingspan Light + Air was established in 2016 to expand Kingspan's vision of providing truly holistic building envelope solutions. Since launching in 2016, Kingspan Light + Air has expanded both geographically and in terms of its solutions offering and shows no signs of stopping. The growing company acquired Solatube International, Inc., the leading manufacturer and marketer of Tubular Daylighting Devices (TDDs), and Major Industries, Inc. in 2021, Skyco Skylights in 2019, CPI Daylighting, Inc. in 2017 and Bristolite Daylighting Systems in 2016. Kingspan Light + Air currently operates out of five locations throughout the United States and is headquartered in Lake Forest, Ill. By combining decades of industry expertise with core competencies in daylighting, natural ventilation and smoke management solutions, Kingspan Light + Air supports the creation of healthy and sustainable built environments while serving its customers' ever-growing needs. To find out more, visit About delivers advanced decision intelligence solutions specifically designed for manufacturers to enhance service outcomes. By combining AI-driven knowledge, analytics, and automation, transforms complex service lifecycle data into precise answers and actionable insights. Its differentiated AI workers, including Product AI Advisor, Service AI Advisor, Parts AI Advisor, and Warranty AI Specialist, significantly boost productivity, increase first-time fix rates, and drive profitable growth through autonomous decision-making. Learn more at
Business Wire
21-04-2025
- Automotive
- Business Wire
Circuitry.ai Unveils Decision Intelligence Platform 25.1 at Field Service USA to Transform Field Service Outcomes
PALM SPRINGS, Calif.--(BUSINESS WIRE)--At the Field Service USA conference, proudly announces the launch of its Decision Intelligence Platform 25.1, a significant advancement in AI-powered solutions tailored for discrete manufacturers. This release expands the capabilities of Service AI Advisor, Parts AI Advisor, and Warranty AI Specialist, empowering manufacturers to achieve higher accuracy, productivity, and operational efficiency across their service operations. launches AI-powered Decision Intelligence Platform 25.1 at Field Service USA to enable service technicians with the right fix, right part, right now, every time. The enhanced Service AI Advisor ensures the right fix every time, significantly improving first-time fix rates. Parts AI Advisor accurately identifies the right part for each service job, eliminating delays and reducing downtime. Warranty AI Specialist intelligently guides claim decisions, ensuring precise and optimal outcomes for warranty processing. The upgraded AI platform is extensively trained on comprehensive service lifecycle data, including service knowledge, parts catalogs, warranty claims, and service contracts. This deep, contextual training enhances diagnostic accuracy and predictive capabilities, automating and augmenting critical service decisions for complex industrial, medical, heavy equipment, and material handling products. Ashok Kartham, CEO of will showcase a compelling case study featuring a leading equipment manufacturer at the conference's AI Advisory Lab. "AI is fundamentally reshaping field service, empowering technicians, and revolutionizing service operations," said Kartham. "Our Decision Intelligence Platform 25.1 is designed specifically to tackle the industry's most critical needs: technician productivity, operational efficiency, and outstanding customer experiences. With 76% of service leaders already acknowledging AI's value, our latest release provides tangible, measurable solutions that deliver results." To ensure unmatched accuracy, has advanced its knowledge ingestion, knowledge graph construction, retrieval, ranking, and generative AI capabilities. Additionally, predictive analytics now leverage warranty data, enabling manufacturers to anticipate required parts, forecast repair scenarios, and proactively address emerging product issues. also introduces intelligent AI Agents, automating essential service processes such as warranty claim handling, parts ordering, and seamless integration with enterprise workflow systems. Service leaders interested in exploring the transformative power of Decision Intelligence Platform 25.1 can request a personalized demo by visiting: About delivers advanced decision intelligence solutions specifically designed for manufacturers to enhance service outcomes. By combining AI-driven knowledge, analytics, and automation, transforms complex service lifecycle data into precise answers and actionable insights. Its differentiated AI workers, including Service AI Advisor, Parts AI Advisor, and Warranty AI Specialist, significantly boost productivity, increase first-time fix rates, and drive profitable growth through autonomous decision-making. Learn more at
