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Glasgow M&S customers handed special gift after cyber attack

Glasgow M&S customers handed special gift after cyber attack

Glasgow Times27-06-2025
The supermarket giant was struck by a major cyber attack in April 2025.
It only recently reopened its website to shoppers after it was forced to halt online orders following the damaging attack.
Now, affected punters have been sent an e-gift card from the firm as an apology for the attack.
READ MORE: Warning as Glasgow City Council hit by cyber attack
READ MORE: Supermarket chain reopens store after huge investment - and it looks amazing
(Image: Newsquest) In an email sent to customers affected by the cyber-attack, M&S said: "We're really sorry for not giving you the best experience with your Click and Collect order in April.
"To thank you for your support, we're sending you an e-gift card to spend online, or in our stores across our fantastic fashion, home and beauty ranges.
"We have now resumed online orders in England, Scotland, and Wales with home delivery within five days and nominated day delivery available for flowers and hampers.
"If you are in Northern Ireland, the e-gift card is currently valid in-store only, whilst we work hard to resume online orders.
"Look out for an email from us in your inbox with your e-gift today. Thank you for shopping with us."
The cyber attack in April saw the firm face heavy disruption.
M&S halted orders on its website over the Easter weekend and was left with some empty shelves after being targeted by hackers.
Customer personal data, which could have included names, email addresses, postal addresses and dates of birth, was also taken by hackers.
M&S revealed last month that the hack was caused by 'human error' and would cost around £300 million.
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