Recent municipal accounts billed R0
The error has left residents wondering whether to pay, ignore the statements, or wait for clarification and the city has confirmed that the issue stems from a technical glitch in its billing system.
According to metro spokesperson Lindela Mashigo, the issue was caused by an unexpected processing error during the property rates charge cycle in the city's billing system and that approximately over 15 410 property rates payers have been affected.
He said residents can rest assured that the city is reversing the incorrect invoices and re-billing them with the correct charges, emphasising that the correction process will not result in any overcharges.
'However, the city noted that residents with automated bank payment arrangements or active instalment plans may not see updated invoices for June 2025,' he said. Instead, these residents will see the missing property rates charge included in their July 2025 invoices as a double billing for that month. He confirmed that no interest will be charged after the R0 invoices.
He said residents are encouraged to continue paying their normal monthly property rates despite the R0 charge reflected on the June invoices.
'Most of those affected would have underpaid, as the invoices showed only service charges and no property rates levies. Credit adjustments will be made in July for exempted property owners who were incorrectly billed,' Mashigo explained.
He said the property rates charge is a fixed monthly amount and not based on usage, making verification of corrected charges straightforward.
'Updated invoices will be made available automatically via the e-Tshwane online platform and through the city's email communication channels.'
He said there is no need for affected residents to request the revised bills manually.
Mashigo assured residents that Tshwane is addressing the issue as a priority and urges the public to monitor their accounts and reach out if further assistance is needed.
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