Latest news with #e-Tshwane
The Citizen
3 days ago
- Business
- The Citizen
Mobile app to bring service delivery closer to residents
The metro has launched a mobile app designed to simplify service delivery reporting for residents. This innovative platform allows users to log service requests, track request progress, and receive real-time updates – all from their smartphones. MMC for Corporate and Shared Services, Kholofelo Morodi, said the platform helps residents by cutting out red tape and long waiting times. He added that the city aims to bring services closer to the people it serves. She said that projections already indicate that the app will cut foot traffic to service centres by up to 40%, freeing up resources for infrastructure development and faster frontline delivery. According to Morodi, this initiative marks a clear break from the 'era of service delivery collapse' and unresponsive governance that plagued the city in recent years. She said, 'The Tshwane App is a ground-breaking mobile platform that places the power of local government directly into the hands of residents. 'This free and easy-to-use app empowers residents to bypass long queues, endless phone calls, and red tape.' Morodi said that everything from reporting power outages and water leaks to paying municipal bills can now all be done instantly from your smartphone. Key features include: – Immediate logging of service faults, with GPS and photo uploads – Real-time tracking of reported issues – no more waiting for slow responses from the metro – Secure, instant bill payments – Integration with WhatsApp and e-Tshwane for wider accessibility. Morodi hailed the Tshwane App as a turning point for clean, digital governance in the city. She stated, 'We are here to fix things. The Tshwane App is a political commitment to transparency, efficiency, and restoring trust. 'Our people are tired of being ignored. This platform ensures they are finally heard and served in real-time.' She explained that this is a digital leap forward that aligns with the smart city strategy. 'One of the key pillars of this administration's vision is for a modern, responsive, and accountable government.' The app is available on the Apple App Store, Google Play Store, and the Huawei AppGallery. The Tshwane App followed the launch of seven regional WhatsApp channels to provide residents with up-to-date information on service delivery issues. The Mayor, Dr Nasiphi Moya, announced the initiative on social media and encouraged residents to subscribe to the relevant regional channels, using the infographics provided by the metro to find out which region they fall into. She said the goal of these digital services is to streamline communication on issues like power outages, water leaks, and potholes. Do you have more information about the story? Please send us an email to [email protected] or phone us on 083 625 4114. For free breaking and community news, visit Rekord's websites: Rekord East For more news and interesting articles, like Rekord on Facebook, follow us on Twitter or Instagram or TikTok. At Caxton, we employ humans to generate daily fresh news, not AI intervention. Happy reading!
The Citizen
03-07-2025
- Business
- The Citizen
Recent municipal accounts billed R0
Tshwane residents have been left confused and concerned after receiving their latest municipal bills reflecting R0 being charged for rates and taxes. The error has left residents wondering whether to pay, ignore the statements, or wait for clarification and the city has confirmed that the issue stems from a technical glitch in its billing system. According to metro spokesperson Lindela Mashigo, the issue was caused by an unexpected processing error during the property rates charge cycle in the city's billing system and that approximately over 15 410 property rates payers have been affected. He said residents can rest assured that the city is reversing the incorrect invoices and re-billing them with the correct charges, emphasising that the correction process will not result in any overcharges. 'However, the city noted that residents with automated bank payment arrangements or active instalment plans may not see updated invoices for June 2025,' he said. Instead, these residents will see the missing property rates charge included in their July 2025 invoices as a double billing for that month. He confirmed that no interest will be charged after the R0 invoices. He said residents are encouraged to continue paying their normal monthly property rates despite the R0 charge reflected on the June invoices. 'Most of those affected would have underpaid, as the invoices showed only service charges and no property rates levies. Credit adjustments will be made in July for exempted property owners who were incorrectly billed,' Mashigo explained. He said the property rates charge is a fixed monthly amount and not based on usage, making verification of corrected charges straightforward. 'Updated invoices will be made available automatically via the e-Tshwane online platform and through the city's email communication channels.' He said there is no need for affected residents to request the revised bills manually. Mashigo assured residents that Tshwane is addressing the issue as a priority and urges the public to monitor their accounts and reach out if further assistance is needed. ALSO READ: Community demands half-built house is destroyed after grisly discovery Do you have more information about the story? Please send us an email to [email protected] or phone us on 083 625 4114. For free breaking and community news, visit Rekord's websites: Rekord East For more news and interesting articles, like Rekord on Facebook, follow us on Twitter or Instagram or TikTok. At Caxton, we employ humans to generate daily fresh news, not AI intervention. Happy reading!
Eyewitness News
06-06-2025
- Business
- Eyewitness News
Tshwane data maintenance shut down halts residents' access to certain services this weekend
JOHANNESBURG - Residents in the City of Tshwane won't be able to access certain billing and customer support services this weekend, as the metro shuts down core systems for data maintenance. From 6pm on Friday, the city's SAP systems will undergo critical back-end work, impacting everything from meter reading enquiries to logging service complaints. The services will be back online on Monday morning. Officials said the downtime was necessary to improve system performance, but it comes at a cost. This means no email support, no billing assistance, and no in-office service logging for the next three days. But essential services, including power outage reporting and prepaid electricity vending, will remain online. City spokesperson Lindela Mashigo said its call centre would remain open throughout the maintenance period for urgent matters. "Payments ought to be made via e-Tshwane and third-party pay points, for example, post office, Pick n Pay, Spar, Shoprite, banks, et cetera. We apologise for any inconvenience and thank you for your cooperation."
