Mobile app to bring service delivery closer to residents
This innovative platform allows users to log service requests, track request progress, and receive real-time updates – all from their smartphones.
MMC for Corporate and Shared Services, Kholofelo Morodi, said the platform helps residents by cutting out red tape and long waiting times. He added that the city aims to bring services closer to the people it serves.
She said that projections already indicate that the app will cut foot traffic to service centres by up to 40%, freeing up resources for infrastructure development and faster frontline delivery.
According to Morodi, this initiative marks a clear break from the 'era of service delivery collapse' and unresponsive governance that plagued the city in recent years.
She said, 'The Tshwane App is a ground-breaking mobile platform that places the power of local government directly into the hands of residents.
'This free and easy-to-use app empowers residents to bypass long queues, endless phone calls, and red tape.'
Morodi said that everything from reporting power outages and water leaks to paying municipal bills can now all be done instantly from your smartphone.
Key features include:
– Immediate logging of service faults, with GPS and photo uploads
– Real-time tracking of reported issues – no more waiting for slow responses from the metro
– Secure, instant bill payments
– Integration with WhatsApp and e-Tshwane for wider accessibility.
Morodi hailed the Tshwane App as a turning point for clean, digital governance in the city.
She stated, 'We are here to fix things. The Tshwane App is a political commitment to transparency, efficiency, and restoring trust.
'Our people are tired of being ignored. This platform ensures they are finally heard and served in real-time.'
She explained that this is a digital leap forward that aligns with the smart city strategy. 'One of the key pillars of this administration's vision is for a modern, responsive, and accountable government.'
The app is available on the Apple App Store, Google Play Store, and the Huawei AppGallery.
The Tshwane App followed the launch of seven regional WhatsApp channels to provide residents with up-to-date information on service delivery issues.
The Mayor, Dr Nasiphi Moya, announced the initiative on social media and encouraged residents to subscribe to the relevant regional channels, using the infographics provided by the metro to find out which region they fall into.
She said the goal of these digital services is to streamline communication on issues like power outages, water leaks, and potholes.
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