Latest news with #TshwaneApp
The Citizen
4 days ago
- General
- The Citizen
Mixed reactions over Tshwane's service delivery app
The new Tshwane App has been met with a range of reactions from residents. While some are optimistic about its potential to streamline service delivery and help them manage their accounts, others remain deeply sceptical, referencing past unfulfilled promises and ongoing communication issues. The app, designed to transform service delivery in the city, was officially launched on July 10. Before the launch, Mayor Dr Nasiphi Moya said it would allow residents to log service requests, track their progress and access billing information, bringing essential services to the convenience of their fingertips. However, not everyone is convinced the app will effectively improve service delivery issues. Pretoria North resident Nathan Grobler expressed scepticism about the app improving service delivery. 'What difference does it make to report issues faster if Tshwane still has not addressed the existing problems?' He shared that although they do receive acknowledgement emails and reference numbers, no action follows, and he believes the same will happen with the app. 'The app will not improve anything. Instead, it is going to create a backlog of reports that are not responded to.' Grobler said the lack of responsiveness from the metro will likely worsen with the introduction of the app. 'When you report an issue in person, it usually does not get fixed. Just imagine how much worse that will be through a digital platform,' he said. Tebogo Manamela from Soshanguve Block H shared that he faced struggles while trying to register on the app, expressing his doubt on its effectiveness. 'The app is not working, I could not register, although I followed all the instructions. It got stuck on invalid password,' he explained. He believes that the existing glitches in the app indicate that it will not improve service delivery or responses from the metro. 'You will log a report thinking it went through, only to find that a glitch on the app prevented it from being submitted,' he added. However, not all residents shared the same opinions about the app. Bathabile Mnguni from Mamelodi said the app will make things easy for her. 'Logging reports will be easy. I won't have to go to the municipal offices personally to report an issue. I also believe that queues at the offices will be reduced,' she said. She praised the app for its user-friendly features in viewing accounts and managing electricity and water consumption bills. 'It will remove the burden of having to collect statements from the offices. From now on, should I need my proof of residence, I will simply download it from the app without any hassles or costs,' she said. North resident Hellen Swarts believes that the Tshwane app could be effective if residents actively report issues. 'The WhatsApp channels have shown good results, and the app should make that even better. 'We should not be quick to judge the effectiveness of the app at the early stages,' she said. ALSO READ: New Ward 44 councillor vows to tackle service delivery Do you have more information about the story? Please send us an email to [email protected] or phone us on 083 625 4114. For free breaking and community news, visit Rekord's websites: Rekord East For more news and interesting articles, like Rekord on Facebook, follow us on Twitter or Instagram or TikTok. At Caxton, we employ humans to generate daily fresh news, not AI intervention. Happy reading!
The Citizen
11-07-2025
- Business
- The Citizen
Mobile app to bring service delivery closer to residents
The metro has launched a mobile app designed to simplify service delivery reporting for residents. This innovative platform allows users to log service requests, track request progress, and receive real-time updates – all from their smartphones. MMC for Corporate and Shared Services, Kholofelo Morodi, said the platform helps residents by cutting out red tape and long waiting times. He added that the city aims to bring services closer to the people it serves. She said that projections already indicate that the app will cut foot traffic to service centres by up to 40%, freeing up resources for infrastructure development and faster frontline delivery. According to Morodi, this initiative marks a clear break from the 'era of service delivery collapse' and unresponsive governance that plagued the city in recent years. She said, 'The Tshwane App is a ground-breaking mobile platform that places the power of local government directly into the hands of residents. 'This free and easy-to-use app empowers residents to bypass long queues, endless phone calls, and red tape.' Morodi said that everything from reporting power outages and water leaks to paying municipal bills can now all be done instantly from your smartphone. Key features include: – Immediate logging of service faults, with GPS and photo uploads – Real-time tracking of reported issues – no more waiting for slow responses from the metro – Secure, instant bill payments – Integration with WhatsApp and e-Tshwane for wider accessibility. Morodi hailed the Tshwane App as a turning point for clean, digital governance in the city. She stated, 'We are here to fix things. The Tshwane App is a political commitment to transparency, efficiency, and restoring trust. 'Our people are tired of being ignored. This platform ensures they are finally heard and served in real-time.' She explained that this is a digital leap forward that aligns with the smart city strategy. 'One of the key pillars of this administration's vision is for a modern, responsive, and accountable government.' The app is available on the Apple App Store, Google Play Store, and the Huawei AppGallery. The Tshwane App followed the launch of seven regional WhatsApp channels to provide residents with up-to-date information on service delivery issues. The Mayor, Dr Nasiphi Moya, announced the initiative on social media and encouraged residents to subscribe to the relevant regional channels, using the infographics provided by the metro to find out which region they fall into. She said the goal of these digital services is to streamline communication on issues like power outages, water leaks, and potholes. Do you have more information about the story? Please send us an email to [email protected] or phone us on 083 625 4114. For free breaking and community news, visit Rekord's websites: Rekord East For more news and interesting articles, like Rekord on Facebook, follow us on Twitter or Instagram or TikTok. At Caxton, we employ humans to generate daily fresh news, not AI intervention. Happy reading!
