RealPage Unveils Next-Generation AI Workforce at RealWorld 2025
At the center of that vision is the Lumina AI Workforce, the multifamily industry's first agentic AI platform. Introduced in June 2025, the Lumina AI Workforce marks a decisive shift away from fragmented tools and task-based automation toward an orchestrated network of intelligent agents that act, learn, and collaborate across multifamily domains. These AI agents operate in sync with human teams, handling repetitive tasks, coordinating workflows, and surfacing actionable insights, so property staff can stay focused on strategic, high-impact work.
'AI's real promise lies in how it reshapes the human experience of work,' said Dana Jones, RealPage CEO and President. 'It's about removing daily barriers, reducing burnout, and giving teams the bandwidth to show up with energy and purpose to focus on what matters most – delivering exceptional experiences for their residents.'
Meet the Lumina AI Workforce: Five Specialized Agents, One Coordinated Force
On the RealWorld mainstage, RealPage introduced the first five Lumina AI Agents, each specialized in a core multifamily domain, yet built to collaborate seamlessly and drive results together:
AI Leasing Agent: Connects with prospects, answers their questions, and helps guide them from first contact to signed lease.
AI Resident Agent: Keeps residents informed, engaged, and supported - helping boost satisfaction and retention.
AI Operations Agent: Handles the day-to-day details of running a property, like move-ins, renewals, audits, and reporting.
AI Facilities Agent: Quickly responds to maintenance needs, schedules inspections, and keeps repairs on track with staff and vendors.
AI Finance Agent: Takes care of routine finance tasks like coding invoices, catching errors, reconciling accounts, and sending reports.
Attendees experienced these agents firsthand through immersive demos and hands-on product sessions in the RealExpo Innovation Hall. Because they're built directly into familiar platforms like OneSite, Knock, and LOFT, the agents feel intuitive from the start – yet deliver outsized impact by working together, sharing intelligence, and driving performance across the operation.
RealPage and OpenAI Share a Vision for Responsible AI in Multifamily
RealWorld 2025 also featured a forward-looking discussion between RealPage and OpenAI, moderated by Emmy-winning journalist David Pogue. The conversation explored how agentic AI is shaping the future of multifamily housing, with a focus on affordability, accessibility, and responsible implementation. Together, RealPage and OpenAI emphasized their shared commitment to building AI that is secure, compliant, and grounded in trust.
'AI can only deliver real value when it's built on a foundation of trust,' said Lance French, RealPage Chief Information Officer. 'That's why we've embedded security, governance, and compliance into every layer of the Lumina AI Data Platform. From day one, we designed it to meet the highest standards for data protection and operational integrity, because our customers deserve AI that's not only powerful, but also accountable.'
A Platform Built for What's Next
The Lumina AI Workforce is powered by the Lumina AI Data Platform, RealPage's multi-year investment in secure, scalable, and deeply integrated AI infrastructure. This foundation ensures AI is not a bolt-on, but a core capability embedded across the RealPage ecosystem.
From keynote insights to live product experiences, RealWorld 2025 made it clear that AI is redefining what's possible, and that RealPage is leading the industry to embrace what's next.
About RealPage, Inc.:
RealPage is the leading global provider of AI-enabled software platforms to the real estate industry. The company offers the multifamily industry's first agentic AI platform, Lumina AI™ Workforce, with a coordinated network of intelligent AI agents that work across leasing, operations, facilities, finance and resident engagement. By using RealPage solutions for operational excellence in the front office and throughout property operations, many leading property owners, operators and investors gain transparency into asset performance with data insights, enhancing experiences with customized tools and improving efficiencies to generate incremental yield. Founded in 1998 and headquartered in Richardson, Texas, RealPage joined the Thoma Bravo portfolio of market-leading enterprise software firms in 2021 to realize faster growth and innovation to serve more than 24 million rental units from offices in North America, Europe and Asia. In 2024-2025, RealPage has been recognized as one of America's Best Employers by Forbes, one of America's Best Employers for Women by Forbes, one of America's Greatest Workplaces for Women by Newsweek, one of America's Greatest Workplaces for Parents and Families by Newsweek, and has been certified as a Great Place to Work™ in India, the Philippines, the UK and the U.S. RealPage's resident experience platform, LOFT, earned gold in the TITAN Innovation Awards.
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