‘Not as simple as flipping a switch': Cellcom provides another update on the continued outage
(WFRV) – After more than 48 hours, text messaging and voice services through Cellcom are still unavailable, however, officials say that progress towards a resolution has been made.
Cellcom has been providing updates through its Facebook page and website, and after working through the night, its teams have reportedly made 'meaningful progress' to fix the ongoing issue.
UPDATE: Over 11,000 Wisconsin customers without power after Thursday's severe weather
Customers still have access to data services, iMessaging, RCS messaging, and 9-1-1 emergency services, as well as additional third-party enhanced messaging and video call services being available.
On Sunday night, Cellcom provided the following statement:
Thank you, everyone, for your continued patience and understanding. Over the past few days, we've had thousands of conversations with customers—helping to find solutions and workarounds while our teams work tirelessly behind the scenes. This effort is being met with an unprecedented level of energy and determination.
We know how important this is to you, and we want answers just as much as you do. The reality is, restoring voice service is not as simple as flipping a switch. It's a complex process, and while we're not yet at the finish line, significant progress continues to be made every hour. We remain fully committed to seeing this through and will keep you updated as we move forward.
Pictures & video from severe weather coverage on 5/15/25:
Local 5 will update this story when more details have been released.
Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
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