Portal on property tax spurs 20.5% revenue surge in ULBs
This innovative platform automates tax calculations by aligning property valuations with govt-notified land values.
A notable feature of this initiative is the involvement of self-help groups (SHGs) and Citizen Service Centres (CSCs) in tax collection, enhancing last-mile delivery, promoting digital inclusion, and empowering women and marginalized communities.
"This initiative marks a paradigm shift in municipal revenue mobilization by leveraging GIS-enabled technology, digital integration, and community participation," said Tankeswar Das, director of municipal administration, Assam.
Since the portal's 2022 launch, Assam's tax revenue from municipal boards soared from Rs 57.55 crore in FY 2022-23 to Rs 69.4 crore in FY 2023-24, with earnings further went up to Rs 83.56 crore for 2024-25. The growth rate was 20.6% between FY 2022-23 and FY 2023-24, with a 20.4% for the following year.
"Geotagging properties has enabled real-time identification of tax defaulters, allowing authorities to take swift action," said Mridul Boro, deputy director of municipal administration, who recently received the Karma Shree Award for Excellence in public administration.
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The portal, accessible via web and mobile, allows citizens to self-assess properties, consult municipal officials, view dues, and make online payments.
Online payment volume jumped from Rs 17.68 crore in FY 2023-24 to Rs 24.44 crore in FY 2024-25, a 38.2% increase.
"Real-time geo-tagged mapping ensures accurate taxpayer tracking, improving transparency and administrative efficiency,' an official said.
The initiative targets ULBs lacking systematic assessments for over two decades, boosting financial self-sustainability and enabling better urban infrastructure and services.
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