Cellcom will adjust customers' phone bills due to cell service outage
Cellcom will automatically adjust customers' July phone bills after a weekslong outage left thousands of Wisconsin residents and businesses without service, the company announced May 30
"We know the recent disruption shook your trust, and we're serious about earning it back," the company wrote in a May 30 Facebook post.
The company said the measure was a "gesture of goodwill" and its way of thanking customers for sticking with the Howard-based cellular provider.
Customers would not have to take any action for the adjustment to take effect, according to the company.
The cellular provider further said that eligible customers could activate its "Double the Downtime offer," which would be a second adjustment equal to the amount of time customers were without service due to the outage.
Customers would automatically receive the first adjustment to its bill and then can go here to apply for the extra adjustment by June 16, the company said. The automatic adjustment will be on the July bill and the extra one will be on the July or subsequent monthly bill.
The outage began at 9 p.m. May 14, affectingh SMS texting and voice calls, leaving customers with their phones on SOS mode for days.
On May 19, the company restored texting and Cellcom-to-Cellcom, with some users still reporting issues.
On May 27, Cellcom said that most customers had service restored.
Brighid Riordan, CEO Nsight, which owns Cellcom, said the outage was caused by a cyber incident.
She the cyber incident was in an area of the network separate from where the company stores sensitive information about Cellcom and Nsight customers.
Nsight, the Howard-based telecommunications company, owns Cellcom as well as Nsight Telservices and Nsight Tower.
Jesse Lin is a reporter covering the community of Green Bay and its surroundings, as well as politics in northeastern Wisconsin. Contact him at 920-834-4250 or jlin@gannett.com.
This article originally appeared on Green Bay Press-Gazette: Cellcom adjusts customer phone bills after cyber incident outage
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