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I was jailed at 14, then a mobster with sawn off shotguns – I loved the buzz but prison with Charles Bronson changed me

I was jailed at 14, then a mobster with sawn off shotguns – I loved the buzz but prison with Charles Bronson changed me

Scottish Sun01-05-2025
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WITH the loaded gun pointing in his face, Stephen Gillen barely flinches.
Rather than begging for his life, Stephen, then in his 20s, simply eggs his assailant on knowing it's all part of the job.
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Stephen Gillen operated in the underworld of London's East End in his early 20s
Credit: Supplied
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The former gangster was involved in organised crime for 28 years
Credit: Lorna Roach
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Stephen grew up in Belfast during the Troubles and witnessed his first murder aged seven
Credit: Supplied
From the age of 14, he was embroiled in crime becoming a member of an infamous East End gang before landing himself a 17-year prison sentence in a high-security unit, serving alongside the likes of Charles Bronson.
Armed with a sawn-off shotgun, Stephen admits that despite being faced with daily death threats, he often chased the 'thrill' of danger.
But the reformed mobster has now put his violent past behind him, having earned himself an International Peace Prize nomination thanks to his work mentoring youths going down the wrong path.
'My life was about the pursuit of power, wealth and money,' he says.
'In that environment, you will do whatever you need to do to reach your goals and that's a very destructive way to go through life.'
Born in London in 1971, Stephen was just six months old when he was moved to Belfast to live with his catholic aunt, whom he refers to as his surrogate mother.
It was during the height of the Troubles, with riots happening on his doorstep, that Stephen found himself exposed to extreme violence at a young age.
Speaking as part of Life Stories, The Sun's new YouTube series that sees ordinary people share their extraordinary experiences, he says: 'I was about seven years old and I had gone to the corner shop to get some bread.
'And all of a sudden a riot just erupted. Armoured cars were on the streets, petrol bombs were being thrown and the riot police had shown up, it happened in moments.
'I got trapped in the melee and then the shooting started, I was right in the centre of the killing zone, and like everyone else I began running for my life.
Ex-mobster Stephen Gillen on life as a gangland enforcer and being set up to be killed by former associates
'I hid in this hedge, and I looked to my right and could see a pair of Dr Marten boots no more than 6ft from me, he was obviously IRA of the time.
'He took a couple of shots before he was wiped clean off his feet. He was no more than two metres from me and I watched as the blood came pouring out of his mouth.
'I was rooted to the spot and I watched this man die, crying for his mum.
'I had seen a lot of violence but this felt very personal to me because of how close I was, that event shadowed the world for me.'
Two years later, Stephen was faced with more turbulence as his surrogate mother died after a short battle with cancer and he was sent back to London at the age of nine.
TROUBLED UPBRINGING
After initially moving back in with his maternal mother, Stephen ended up moving from various foster homes and quickly found himself falling in with the wrong crowd.
He explains: 'I seemed to get in trouble a lot, I felt like everything I loved I lost, so I was very, very angry and I think that really set me on my journey.
'The homes were so bad that we'd often run away to get away from them and that would mean we would have to break into places to sleep.
'We would take things from shops, it was just petty crime but we would be arrested to be brought back to the homes.'
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Stephen was exposed to the violence of Belfast's streets during the Troubles
Credit: Getty
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During his years as a gangster he operated in the underworld of London's East End
Credit: Alamy
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London twins Ronnie (right) and Reggie Kray were among the most famous gangsters of the East End
Credit: Hulton Archive - Getty
FIRST TIME INSIDE
Stephen was first behind bars at the age of 14 after getting caught in a knife fight and was convicted of GBH and sent to a detention centre.
'It was like a military camp and it was very violent, a lot of nasty fights went on in there,' he says.
'It was a fertile breeding ground for some of Britain's most notorious gangsters including cop killer Gary Nelson, and of course it led me down the same path.'
After three months in the detention centre, Stephen was released but immediately found himself back in the world of organised crime.
'The lifestyle is very beguiling and attractive in a strange way,' he admits.
'The money, the glitter, the power, the influence, you know, you're like an outlaw, you're different, you're unique. You're not the same as everyone else.
'There's a unique feeling of being part of a group within that, a brotherhood, and that was something that I was really missing from my life.'
I've had guns pointed at me, I've been shot at but it was just my reality
Stephen Gillen
Stephen says he found himself doing the 'donkey work' for East End gangs, which consisted of carrying guns, keeping look out and delivering packages as well as 'some violence'.
As the years passed, Stephen made his way up the ranks, graduating to extortion, counterfeiting and armed robbery.
'I loved it, but I didn't know anything else,' he says.
'My life architecture and everything I had been through had been violence, and being surrounded by very tough, violent characters who had been through the same and said this was the way out - I believed them.'
A LIFE ESCAPING DEATH
Acting as part of a criminal gang meant that Stephen often found himself in potentially fatal scenarios, with the former mobster estimating he escaped death more than 100 times.
'My life had become so dark that I was often chasing the thrill of that danger,' Stephen says.
"You'd be waiting for the police to arrest you or even shoot you if you were unlucky.
'You'd fall out with other people and other firms and you'd have to watch yourself because it'd be who catches who first.
'For example, I was in a club in East London one night, and someone spilled a drink over me and so I left much sooner than expected.
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Stephen estimates he's escaped death more than 100 times
Credit: Lorna Roach
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Stephen was cellmates with Charles Bronson during his time at Brixton prison
Credit: Alamy
'I knew the bouncers at this place and they told me that 15 minutes later a group of armed men in balaclavas had shown up looking for me.
'It was crazy because although it was like being in hell, I was so entrenched in that lifestyle, I really didn't care and there were times I would buzz on it.
'I've had guns pointed at me, I've been shot at but it was just my reality.'
Stephen's 28 years of crime would see him mastermind Securitas bank van heists and take on rivals in blood covered street fights.
He would later watch as criminal pals got taken out one by one by cops as his world slowly caved in on him.
LUCK RAN OUT
It was at the age of 22 that Stephen's luck finally ran out after a botched armed robbery and firearms offences saw Scotland Yard's elite Flying Squad foil his plot to rob a bank in the capital's East End.
During the ambush, he had fired two shots from a sawn-off shotgun - which Stephen says happened accidentally as he wrestled with a police officer. Fortunately, no one was injured.
He was sentenced to 17 years in prison at the Old Bailey.
Stephen was moved 25 times but it was during his time in Brixton Prison's Special Security Unit - a "prison within a prison"- that he bonded with notorious lag Charles Bronson.
The crimes of Charles Bronson
By Kieran Davies
CHARLES Bronson has served 50 years in prison - but why has he been kept behind bars for so many years?
The crook - real name Michael Peterson - was first sentenced to seven years in jail after being convicted of armed robbery in 1974 - which was extended by nine months after he attacked a fellow prisoner with a glass jug.
He later attempted to strangle Gordon Robinson while at Broadmoor, before causing £250,000 worth of damage when he staged a three-day protest on a rooftop.
The serial criminal was eventually released in 1987 - it was then he changed his name to Charles Bronson on the advice of his bare-knuckle boxing promoter.
But it was not long before he was back in jail after robbing a jewellery shop in 1988 and being sentenced to seven more years inside.
Bronson was released early from his sentence in 1992 - but was back behind bars 53 days later for intent to commit robbery.
After holding three men hostage in his cell, the Luton lad saw another seven years added to his sentence - although this was cut to five on appeal.
Following further incidents, he was finally given a life sentence after kidnapping prison teacher Phil Danielson in 1999, causing destruction to the prison.
After being held at a number of prisons across the country - including Belmarsh - he returned to HM Prison Woodhill in 2018, where Bronson is still incarcerated.
Locked up in neighbouring cells, the Category A convicts became firm friends.
'If he liked you, you could have no better friend,' Stephen says.
'Of course, he could switch and you wouldn't want to be on the wrong side of him, but he was very kind and that man would give you his last pound.'
Caged for 23 hours a day in solitary confinement, the pair only saw each other's faces fleetingly - mostly through their cell windows when the other was in the yard, or through the cracks in their doors.
'Like me he had old school values and he was a great conversationalist, really funny,' Stephen says.
'He would keep me entertained for hours with his tales of Broadmoor.'
Stephen was released in 2003 after serving 11 years and nine months and has turned his back on crime ever since.
'Initially I took on a lot of volunteer work, I needed to get my humanity back,' Stephen says.
'I was also lucky because my family had a building company and I didn't get any favors and was given the tough love treatment and put right at the bottom.
'I started as a £70 a day labourer and I built myself back up from there.'
I've learnt that life doesn't give us what we want, it gives us what we become
Stephen Gillen
Two decades on and Stephen has gone on to become a successful author and TV personality.
He promotes peace and wants to tell his story in order to stop others from going down the path he did.
His website promotes the Resilience Code, which encourages people to overcome adversity and difficulties in their life in order to achieve success.
He has written a bestselling book, Extraordinary: Stephen Gillen The Search For A Life Worth Living, and is now working with Netflix on a documentary about his life.
He is an International Peace Prize Nominee for his work in preventing violence and was even flown to New York to meet with the secretary-general of the United Nations.
'The metamorphosis really is complete with me,' Stephen, who is engaged to GB News' Nana Akua, says.
'It's been a very profound but painful journey, it's shown me that really, despite the years I spent playing that role as best as I could, I was never that person which is evident in what I have gone on to do.
'I've learnt that life doesn't give us what we want, it gives us what we become.
'After all, I've never liked violence anyway.'
Extraordinary: Stephen Gillen The Search For A Life Worth Living is available to buy on Amazon
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Stephen is now a susccessful businessman and author
Credit: Lorna Roach
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'When you're on a murder squad you rarely get someone banging on your door saying, 'Can I show you where I've buried a body?'' 12 Steve Curry, who was senior investigative officer, next to the shed where the tomb was built Credit: Supplied 12 The concrete block where victim Christophe was entombed Credit: Amazon Prime 12 Anton Sullivan, retired inspector at Cheshire Police, used his French skills to help crack the case Credit: Supplied Nevertheless Steve headed straight out to the two addresses on the same street in Ellesmere Port – and was horrified by what he found. 'The first address didn't look like the kind of place a body could be buried," said Steve. 'So I headed to the second and they had a brick built shed at the bottom of the garden, I went into the neighbour's gardens and looked at their sheds, then back to that one and it was clear there was a hand built brick-made 'structure' inside the shed. It didn't fit with the rest of the street. 'We brought Bendou down and, handcuffed to a cop, he went straight to the shed and pointed it out. 'Then we started the three and a half day excavation of Christophe's body from there. 'It was really eerie. Even before we started digging, we brought in experts, forensic archaeologists and entomologists, experts in cement, experts in brick. We don't really 100 per cent know if he was still alive when they dumped them in there. Retired detective Steve Curry 'It was a baking hot day in spring and when we first cracked open the concrete, the first thing that got you was the smell because he'd been airtight for all those years. 'The cement had set in around him, so it was a personal tomb around him. 'Clearly what they'd done is built a box with bricks then after attacking him, they'd wrapped him up in his quilt - he was still in his football shirt, jogging bottoms and flip flops. They put a pillow in there and threw their murder weapons in – knives and a hammer. 'Then they tied him into a big ball with bungee cords and dropped him into this tomb and just poured cement over the top, skimmed it off and left him in there. 'I mean, it must have been horrific. We don't really 100 per cent know if he was still alive when they dumped them in there. 'We wanted to X-ray the bundle as a whole unit. So Christophe was transported to the Royal Liverpool Hospital and, lo and behold, you could see the full form of a human, along with the knife and the hammer and everything they had thrown in there, on the X-ray.' Tracing family Anton was then asked to use his French skills to track down victim Christophe's family in France, who at the time – thanks to a forged email by Kocher – believed he had gone travelling to China with a girl he met. Using his knowledge of France he eventually managed to contact police in the village the family had moved to, and spoke to Christophe's dad Yves, a former police officer in Paris who incidentally had been one of the officers at the scene of Princess Diana's car crash. 'Of course it was a difficult conversation to have, I didn't know Yves very well then, but he was very matter of fact. He was recently retired police officer, he'd done 30 years as a cop in Paris, so although the news was devastating, because of his professionalism, he kept calm. I explained what information we had. 12 The horrific crime was carried out on this street Credit: Supplied 12 Sebastian Bendou cracked and confessed the murder to police Credit: Cheshire Police 12 Manuel Wagner was freed then re-arrested in 2015 when new evidence came to light Credit: Cheshire Police 'At this point we haven't confirmed this was Christophe, so we had to start the process of getting a formal identification, which again proved a challenge because there were no dental records, there were no medical records, we had no DNA, there was no crime scene at that stage that had usable DNA. 'The offenders had systematically erased every aspect of his life, including his physical belongings, so we had nothing to go on.' Eventually Christophe's family members came over to the UK and used their DNA to confirm the body was his. As the police investigation unfolded, more sordid details of his murder emerged. Horror kill room The calculated killers had built a kill-room in the kitchen, covering all the sides with plastic and tarpaulin under the pretext they were deep cleaning, then lured Christophe downstairs to help. Once defenceless Christophe was down on his knees cleaning, they rained hammer blows down on him followed by knife wounds. 'The attack was absolutely brutal and then they've bagged him up and wrapped him up like a big ball of rubbish. And they clearly already had this tomb built,' Steve said. 'They've bought the knives with a load of shampoo and stuff to clean themselves up after the attack. This is all very, very calculated and pre-meditated.' Through house to house enquiries, police began to unravel the strange dynamic between Kocher - the ringleader, who lived on one side of the road with his family - and the other perpetrators Bendou and Wagner, and victim Christophe, who lived across the road. Christophe and the other two men had their wages directly paid into Kocher's bank account, and Kocher took charge of paying their bills and bringing them food. 'It was very weird how Kocher was controlling all the three of them,' Steve said. 'It was almost like they were his slaves. He took their wages, put them in the house, paid the bills and food was taken across to them. 12 Anton Sullivan's French skills helped to crack the case Credit: Supplied 12 Scenes from the case are reenacted in new documentary Murder in Concrete Credit: Supplied 12 Reconstruction of remorseless ringleader Kocher in the dock during his trial Credit: Supplied 'But essentially they were paying for Kocher's house and living expenses too. "He was a conman, he coerced money out of his football team, he spun this yarn about himself having cancer as a sympathy thing. 'We just didn't understand why people were falling for it. You knew he was lying because his lips were moving. That's the best way to spell it out. He had a knack of manipulating people to his will. 'After he killed Christophe he even used his card to buy his wife an anniversary card. That kind of sums up what kind of a person he was. What kind of sick b*****d does that?' But how did Kocher persuade Bendou and Wagner to go through with the horrific crime against defenceless Christophe, who by this time had been their housemate for 18 months? 'Like Charles Manson' 'I always used to think it's a bit like Charlie Manson. How did he persuade these educated young people to commit such horrible crimes?,' Anton said. 'It reminded me to a degree of that. You've got Kocher who's clearly very manipulative and if you look at all of the people that we interviewed, he comes across as plausible, he's got a bit of a charisma about him and people are drawn in.' Kocher and Wagner were cousins, but had lived together from a young age so were like brothers. Bendou knew the pair from school in France and after getting into trouble as a young adult, had been taken under Kocher's wing. Wagner and Bendou were described as 'doing anything Kocher told them'. Cristophe came into the group by "pure chance". After working in Ireland, he got a job with Ryanair in Liverpool and moved to the city, initially sofa surfing. But a colleague at the airport passed him Kocher's number. 'Kocher says to Christophe, 'Look, you get the best room in the house with an en-suite, you just pay your money into my bank, so you don't have to mess around with English bank accounts because you can't trust them," says Anton. 'I will cook for you, clean for you. I'll have meals ready for you when you come in, all you have to do is work, enjoy your life, travel, do whatever you want and I will provide anything that you need. 'And Christophe, being relative naive, probably thought, 'What nice people'. When you speak to his family, that was a trait of Christophe. He took people on face value, he took them at their word, he trusted people. 'For 18 months everything goes swimmingly but at some point Christophe decides he wants to move to Brussels and starts making arrangements to leave. Christophe took people on face value, he took them at their word, he trusted people. Retired inspector Anton Sullivan 'However for Kocher that means having to explain where all his money's gone because Christophe was actually paying for everything in that house. He was paying the rent, he was paying the council tax, the electricity bills, Kocher was using the victim's money to fund his own home and his life." Christophe was due to fly to Dublin to meet with his company's HR department on April 26, 2009. The brutal attack occurred three days before, on April 23 - but it had been a long time in the planning. 'If you look at the chronology, the plan to deal with Christophe in Kocher's mind had started some time before," says Anton. "He had been drip feeding Wagner and Bendou a story that 'This guy's evil, he's working for the authorities, he's working as a spy for the Americans and for the French, he's got an alter ego' – all false allegations of course. 'You can convince anybody to believe anything if you drip feed them enough information.' Steve recalls how some 'lucky' detective work uncovered more evidence against the three – including tracing the knives used in the attack to the local Asda who painstakingly went through files to find Kocher's card being used to buy three of the exact same knives. A neighbour recalled seeing the three men take a large package of some kind to the shed, from her window, around the time of Christophe's disappearance. Then in July 2013, after a painstaking first investigation, Kocher and Bendou were charged with murder and Wagner with assisting an offender and preventing a lawful burial. Anton spent every day in the trial, translating everything into French and relaying it to Christophe's family. 'No justice' Bendou and Kocher were convicted of murder but disappointingly Wagner was cleared and set free. Anton and Steve said they were 'absolutely gutted' that only two of the three were convicted as 'everything pointed to three men being involved'. Anton recalls Christophe's sister Aurelie looking at him in court after the verdict and saying in French, 'Wagner got away with it. How's that justice?' Over the months that followed, Aurelie's comments began to 'gnaw' away at him. 'It was a conversation I had in a pub one night with one of my colleagues from the team saying 'This isn't right. I wonder if given the relationship I've developed with Bendou, he can give us something that might allow us to have another crack at Wagner''. 'So we then had to persuade the senior officers that this was of value because these inquiries take tremendous amounts of time, resources and money. 'And thankfully Cheshire Police gave us a second shot.' Prison confession Anton went to see Bendou in prison and tried to persuade him to tell the whole story in its entirety. 'At first he said he would talk if he could get something out of it – like a transfer to France so he could be closer to his family,' Anton said. 'But I said 'No you either tell us because it's the right thing to do or you don't'. 'And he agreed, he allowed us to access his records from the law firm that represented him. 'And we start to learn things about Christophe's murder that we did not know during the initial investigation. 'Bendou describes in graphic detail how he had hit the victim's head with a hammer but the hammer had slipped in his hand with the blood and it was the claw end that went into his skull. I remember the room closing in on me and I started feeling a bit queasy. Retired inspector Anton Sullivan 'You could see distinctive hammer claw injuries in Christophe's skull. 'The first one, they miss and it hits the Formica top that later panicked Kocher painted over. Then we go back and find the exact divot in the Formica that forensically matches the hammer. 'Then he tells us when he pulled the the hammer out of Christophe's skull, because it was stuck there was a jet of blood that went all over the walls and the ceiling. That's why Kocher decided to paint the kitchen red because he thought it would help mask the colour. 'Also as he's pulling the claw out of Christophe's skull, Wagner is looking over his shoulder because they're in this killing frenzy, and he cracks Wagner on the side of the face by accident with the blunt end of the hammer, giving him a big bruise.' Investigators started going through Facebook pictures and found a selfie Wagner took while he was working in a bar at Cheshire Oaks, sporting a big bruise on the side of his face, which was verified and used as evidence in the second trial. Anton, who had by this point become close with Christophe's father Yves, and his brother and sister Noel and Aurelie, said hearing Bendou talking so nonchalantly about the savage murder made him feel sick to his stomach. 'From a personal note, it's really difficult as police officer deal with an offender and not be disgusted, we're humans first and police officers second,' he said. Timeline of the Christophe Borgye case The case was one of the most chilling and unusual Cheshire police had ever dealt with, here is a timeline of key events: April 2009: Christophe Borgye is killed by three men and his body is sealed in a concrete tomb under a shed. May 2009: A colleague reports his disappearance. A housemate, Dominik Kocher, sends a fake email to Borgye's family to make them believe he is safe. November 2012: The three men involved in the murder, Dominik Kocher, Sebastian Bendou, and Manuel Wagner, move from Ellesmere Port to Dumfries, Scotland. April 13, 2013: Sebastian Bendou confesses to the crime to the police, initially claiming he acted alone in self-defence. April 17, 2013: Wagner and Kocher are questioned as witnesses. May 2013: Bendou changes his statement, revealing Kocher's and Wagner's involvement. Both are re-arrested on suspicion of murder. July 2013: Kocher and Bendou are charged with murder, and Wagner is charged with two lesser offenses. March 2014: Kocher is convicted of murder. May 2014: Bendou is convicted of murder and sentenced to life with a minimum of 14 years. June 2014: An appeal to increase Kocher's sentence is rejected; he is to serve life with a minimum of 23 years. September 2016: Wagner is charged again with murder. June 12, 2017: Wagner's trial begins. June 28, 2017: Wagner is convicted of murder and given a life sentence with a minimum of 16 years. 'I remember sitting in the room as Bendou described murdering Christophe in graphic detail and by this point I know his family and it's heartbreaking to listen to. 'You've got to have this professional attitude, but I remember the room closing in on me and I started feeling a bit queasy. 'I said to my colleague who's a highly experienced murder investigator ''How do you sit there and listen to that?' 'He said 'I've dealt with death all my life in the job but I've never had anybody sit there and tell me, as if I'm telling you how to make a cake, how they killed somebody with a hammer and a knife and how they coerced him into being in that position. 'It's actually quite unusual to get somebody to openly admit how they killed somebody.' Eventually, the exhaustive second investigation concluded and Wagner was convicted of murder and jailed for 16 years on June 28, 2017. The jury returned a unanimous guilty verdict. Christophe's three murderers were all finally in prison. Steve, who has a career spanning 30 years of murders across London and the North West, says it's one of the most unusual cases he's worked on. 'As a standalone single victim, what Christophe went through is absolutely horrendous. Plus the dynamic between the three of them is just definitely the weirdest thing I've ever been involved in," he said. For Anton, he was just glad the family finally had closure. 'I always felt that this was a story that needed to be told so that there was some legacy for the family, for the victim, and that they were remembered," he said. 'It's a case that will stay with me for a long time. I've left the police this year and I retired in order to help tell this story. 'If it hadn't have been for Bendou coming forward, I think Christophe would still be there to this day, I'm convinced of it. 'And if somebody had written this story as a drama purely fictitious, you'd say 'No it's too far-fetched, I don't get the plot line'. 'Truth is always stranger than fiction and in 32 years of policing I've seen the worst of people and I've seen the best of people and this case went from one polar opposite to the other. 'But the stoicism and the strength of Christophe's family and the lengths which police officers dedicated their time and effort to seeking justice really stay with me from this case." Murder in Concrete will be streaming on Prime Video from August 31

The car hire franchises 'stealing from Brits with bullying tactics' in holiday hotspot
The car hire franchises 'stealing from Brits with bullying tactics' in holiday hotspot

Daily Mail​

time9 hours ago

  • Daily Mail​

The car hire franchises 'stealing from Brits with bullying tactics' in holiday hotspot

Many tourists rent cars or other vehicles during their trip to make travelling around easier. However, some holidaymakers have allegedly experienced issues with one rental company's franchises. Carwiz, a Croatian-based company based in over 450 locations worldwide, has reportedly left several customers raging after they experienced verbal altercations, 'bullying tactics' and even physical assault, according to The Sun. The company operates in several countries including Greece, Cyprus, Romania and Poland. Some tourists have come forward, including Simone Baron, 36, and alleged various nightmare scenarios. Simone recalled to the publication how she found a deal from a Carwiz franchise in Bucharest for her break in Romania with her sister Nicole and two young nieces. She declined taking out damage waiver insurance as she already had cover but claimed the employee 'wouldn't take no for an answer'. After finally receiving the car, Simone spent time documenting any existing damage. During the trip, she claims they used the car only to travel from their accommodation to a spa, and kept the vehicle in a gated area in the evening. However, things took a turn when she tried to return the rental car. Simone claims the man tried to accuse her of damaging the car, and when she presented video proof of the condition before she hired it, attempted to place blame for a scratch underneath the vehicle. She also alleges he would not give her a damage report. 'When I reached over the counter to take my credit card back, he barged me out of the way and grabbed my arms,' Simone claimed to The Sun. She added: 'Nicole told him it was disgusting that he'd put his hands on me, but he just snapped back, "F**k off".' Simone received her deposit back but says her credit card was charged £359.71 on June 6 by the company. After complaining to her card provider, she received the money back. Another couple, Tim Hunt, 51, and his fiancée Rachel Sim, 44, shared their experience with Carwiz's Bucharest franchise in April. They allege they were charged more than £1,100 for paintwork damage Tim claims they didn't do, and were reportedly sworn at and even kicked. When the pair challenged the damage, they were apparently told to 'Get the the f**k out', while Tim also claims Rachel was kicked in the shin. After returning home, Tim's card was charged £1,109 and he had to claim it back on damage waiver insurance. Tim aired his issues on the company's LinkedIn page and then claimed he received messages from Carwiz CEO Krešimir Dobrilović who threatened to take legal action. Meanwhile, Byron Hayes, 46, shared his nightmare experience with a Carwiz franchise in Warsaw, Poland. He claims no one was around when he returned his rental and was shocked to find a £541 bill in his emails the following day for a 'tiny dent on the bonnet'. Byron insists the damage was not present when he returned the vehicle, and the images sent by Carwiz didn't feature the car's registration. He claims they eventually sent a photograph of the car, but without any damage and he complained further. The customer's deposit was then returned on his card and Byron thought the issue had been resolved. However, at the last minute, Carwiz charged Byron '€626.87, plus a €10 (£8.64) currency exchange fee' which he had to claim back on insurance. On Google, Carwiz has a 2.1 rating out of five, with 44 reviews, while on TripAdvisor it similarly has a 1.2 score, with 230 reviews. In response to the allegations, a Carwiz spokesperson said: 'At CARWIZ, we categorically distance ourselves from any suggestion that unethical or aggressive practices are in any way part of our business model. 'These are isolated incidents that in no way reflect the values, standards, or expectations that we support as a global brand. 'We sincerely regret that the potentially injured client did not contact us immediately after the unfortunate event, in order to immediately determine all the circumstances, because it is our goal to prevent all such and possible future unpleasant situations. 'Our franchise partner in Bucharest is operating another rental brand alongside CARWIZ from the same physical location. In several cases, vehicles and services appear to have been issued under a different brand identity, while still being processed within a CARWIZ-branded environment, including signage, uniforms, and physical premises. 'We fully understand how, from the customer's point of view, this leads to the perception that the service is being provided directly by CARWIZ. 'When staff in CARWIZ uniforms hand over a vehicle from a CARWIZ-branded office, the distinction between brands is understandably blurred, even if the booking, payment, and contract technically fall under a separate company or brand entity. 'We are currently conducting a formal internal review and will take the necessary measures to eliminate all forms of dual-branding at CARWIZ locations in the future. 'At CARWIZ International, we continuously monitor, audit, and improve our global network to uphold the standards our brand represents. We are committed to ensuring that every customer feels respected, safe, and well-served.'

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