Telangana's unified Dial-112 helpline handled 45 critical cases in first six months
Introduced on December 5, 2024, the Telangana Emergency Response Support System (TGERSS), operating through the Dial-112 platform, has replaced a host of legacy emergency numbers including 100 (police), 101 (fire), 108 (medical), women safety (181), child safety (1098) and disaster management (1077). The system, established at the Integrated Command Control Centre (ICCC) in Banjara Hills, uses computer-based dispatch technology for quick and coordinated response across departments.
The system ensured real-time communication with field personnel, ensuring quick intervention and continuous monitoring by emergency control roof staff.
The emergency support framework is designed to be accessible through multiple channels, including voice calls, SMS, email, SOS panic button, and ERSS web portal.
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