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These Croissants Took a $500 Ride to the Hamptons

These Croissants Took a $500 Ride to the Hamptons

New York Times18-07-2025
It was 6:08 a.m. on a recent Saturday in Brooklyn Heights, and because of the roulette wheel that is traffic on the Long Island Expressway, Dipendra Rawal needed to hit the road.
Mr. Rawal, 40, is an Uber-driver-turned-operations-director at Tote Taxi, a delivery service that has been running between New York City and the Hamptons since 2018. And on this drizzly morning, it was his job to ferry four boxes of buttery croissants to East Hampton, N.Y., where the Brooklyn-based bakery L'Appartement 4F was set to open a pop-up store at 10 a.m.
Nearly three hours later, a polo-clad Mr. Rawal pulled into the parking lot of the Maidstone, a boutique hotel in East Hampton. 'Usually, delivery is not so glamorous,' said Ashley Coiffard, an owner of L'Appartement 4F, as scores of pastries emerged from the 2024 Acura MDX.
The $500 mission was complete. Such regular hauls amount to six-figure annual sales, according to Danielle Candela, the Tote Taxi founder.
Ms. Candela, 35, grew up in East Quogue, N.Y. — 'not quite the Hamptons' — and conceived of Tote Taxi in 2017 while living on the Lower East Side of Manhattan.
'I was always schlepping my stuff,' she said, between her apartment and her family on Long Island. 'I felt like a bag lady all the time, carrying my suitcase on the subway and running for the Jitney or the Long Island Railroad.'
In November of that year, Ms. Candela, who was working in sales at the wedding website The Knot, entered a business competition in Southampton and pitched a delivery service. She won $15,000. Aided by an additional $5,000 from her late father, who had owned a landscaping business, she purchased a Mercedes-Benz Sprinter van to open for business the next spring.
At that point, Ms. Candela had not seen a courier service dedicated to delivering the essentials to the 1 percent of the East End — Wellbutrin, dog medicine, putters, a dress or keys. Instead, if Upper East Siders in Sagaponack needed their tennis racket pronto, it might have found its way onto a Hampton Jitney bus or the back seat of a chauffeured car.
Where New Yorkers with second homes saw headaches, Ms. Candela recognized opportunity. 'Sometimes, people have been blown away, like, 'This is genius,'' she said. 'I'm like, 'Is it?' I don't know. We're just picking stuff up and dropping it off.'
Today, she employs three full-time drivers and more as contractors; the company owns two Sprinter vans. Ms. Candela declined to reveal some of her clients, citing privacy concerns, but said some high-wattage celebrities used the service. Last year, she made one delivery that involved interacting with the Secret Service, 'which was intense,' she said. In the back of the car? A piece of art.
By 9:37 a.m. on the day of the croissant delivery, Cecil McGlynn, 17, had begun his paper route from Tote Taxi's office in Southampton. Lugging a dolly loaded with Cultured, an arts magazine based in New York and Los Angeles that uses the taxi service for East End distribution, the high schooler gently placed a fistful of copies on the doorsteps of East Hampton stores like Book Hampton and Harper's Gallery. Mr. McGlynn also does local deliveries of crudités.
Beyond pastries and publications, Tote Taxi will deliver just about anything that's legal — for the right price. In most cases, a same-day Manhattan-to-Montauk delivery costs $350; less if the items can wait, more if there's a rush.
But Ms. Candela has drawn a line at one request: nannies. 'It's a work truck,' she said.
These days, most business revolves around $895 'summer relocations,' which the company labels 'mini moves,' to rentals and second homes. While families could hire any of the infinite movers that operate out of the tristate area, Ms. Candela's clients appreciate a more 'personalized' service. 'We're more nimble and petite,' she said.
In 2022, the company began servicing Palm Beach, Fla., another stop on the ultrarich circuit, and recently started delivering luggage to sleep-away camps. And now, for $150, they will include a basket of goodies from Red Horse Market in East Hampton, a Martha Stewart favorite.
Ms. Candela is exploring what's next: shuttling city pets out east, and a possible Boston-to-Cape Cod route. 'I want to be a household name,' she said.
When Mr. McGlynn, the teenager, interviewed for his job, Ms. Candela recalled asking him: 'What if the challenge is that there's a pebble driveway and you're lifting a heavy suitcase. Do you think you can handle that?' He responded by sharing a story about helping his sister carry her suitcase from a car in his driveway.
And that was just the kind of experience that landed him his gig.
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Madison Square Garden Sports Corp. Reports Fiscal 2025 Fourth Quarter and Full-Year Results
Madison Square Garden Sports Corp. Reports Fiscal 2025 Fourth Quarter and Full-Year Results

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Madison Square Garden Sports Corp. Reports Fiscal 2025 Fourth Quarter and Full-Year Results

NEW YORK, August 12, 2025--(BUSINESS WIRE)--Madison Square Garden Sports Corp. (NYSE: MSGS) today reported financial results for the fiscal fourth quarter and full-year ended June 30, 2025. The fiscal 2025 fourth quarter was highlighted by the New York Knicks' (the "Knicks") participation in the NBA playoffs, which included nine home playoff games at the Madison Square Garden Arena ("The Garden") and culminated with the team's appearance in the Eastern Conference Finals. This compared to fifteen combined home playoff games for the Knicks and the New York Rangers (the "Rangers") in the prior year quarter. In addition, fiscal 2025 fourth quarter and full-year results reflect increases in average regular season per-game revenues, including tickets, sponsorship and suites; the impact of reductions in local media rights fees as a result of amendments to the Knicks' and Rangers' local media rights agreements with MSG Networks Inc. ("MSG Networks"); the impact of the Knicks' and Rangers' rosters for the 2024-25 seasons; and the impact of certain team personnel transactions. For fiscal 2025, the Company reported revenues of $1,039.2 million, an increase of $12.1 million, or 1%, as compared to the prior year. In addition, the Company reported operating income of $14.8 million, a decrease of $131.2 million, and adjusted operating income of $38.2 million, a decrease of $134.1 million, both as compared to the prior year.(1) For the fiscal 2025 fourth quarter, the Company generated revenues of $204.0 million, a decrease of $23.3 million, or 10%, as compared to the prior year quarter. In addition, the Company reported an operating loss of $22.6 million and an adjusted operating loss of $16.8 million, as compared to operating income of $52.3 million and adjusted operating income of $56.5 million in the prior year quarter.(1) Madison Square Garden Sports Corp. Executive Chairman and CEO James L. Dolan said, "Fiscal 2025 was highlighted by growth in per-game revenues and the Knicks' postseason run to the Eastern Conference Finals, while it also reflected our investment in our teams and the changing local media landscape. Looking ahead, we expect continued strong demand for the Knicks and Rangers and remain confident in the value of owning two professional sports franchises." Financial Results for the Three and Twelve Months Ended June 30, 2025 and 2024: Three Months Ended Twelve Months Ended June 30, Change June 30, Change $ millions 2025 2024 $ % 2025 2024 $ % Revenues $ 204.0 $ 227.3 $ (23.3 ) (10 )% $ 1,039.2 $ 1,027.1 $ 12.1 1 % Operating (loss) income $ (22.6 ) $ 52.3 $ (74.9 ) NM $ 14.8 $ 146.0 $ (131.2 ) (90 )% Adjusted operating (loss) income(1) $ (16.8 ) $ 56.5 $ (73.3 ) NM $ 38.2 $ 172.2 $ (134.1 ) (78 )% Note: Does not foot due to rounding 1. See page 4 of this earnings release for the definition of adjusted operating income (loss) included in the discussion of non-GAAP financial measures. Summary of Financial Results For the fiscal 2025 fourth quarter, revenues of $204.0 million decreased $23.3 million, or 10%, as compared to the prior year quarter. The decrease was primarily due to lower playoff-related revenues, lower revenues from leagues distributions and, to a lesser extent, lower food, beverage and merchandise sales and local media rights fees. During the fiscal 2025 fourth quarter, the Rangers and the Knicks played a combined one fewer regular season game and six fewer playoff games at The Garden, both as compared to the prior year quarter. Playoff-related revenues decreased $12.9 million as compared to the prior year quarter, primarily due to the Rangers playing eight home playoff games in the prior year quarter as compared to not qualifying for the playoffs in the current year quarter. This decrease was partially offset by higher per-game Knicks playoff revenue and two additional Knicks home playoff games as compared to the prior year quarter. Revenues from league distributions decreased $6.8 million as compared to the prior year quarter, primarily due to the absence of a non-recurring territorial fee from the NHL of approximately $7 million recognized in the prior year quarter, partially offset by higher national media rights fees. Food, beverage and merchandise sales decreased $1.8 million as compared to the prior year quarter, primarily due to lower average per-game revenue, lower online sales of merchandise and the Knicks and Rangers playing a combined one fewer regular season game at The Garden during the fiscal 2025 fourth quarter. Merchandise sales in the fiscal 2024 fourth quarter included the positive impact of new Rangers' jersey launches. Local media rights fees decreased $1.1 million as compared to the prior year period, primarily due to a reduction in local media rights fees for the 2024-25 season as a result of amendments to the Knicks' and Rangers' local media rights agreements with MSG Networks. This decrease was partially offset by net lower reductions in rights fees as compared to the prior year quarter related to the number of telecasts exclusively available to MSG Networks. Direct operating expenses of $154.8 million increased $47.1 million, or 44%, as compared to the prior year quarter. This increase was primarily driven by higher net provisions for certain team personnel transactions of $42.8 million, higher net provisions for league revenue sharing expense (net of escrow and excluding playoffs) and NBA luxury tax of $9.8 million and higher team personnel compensation of $2.9 million, all as compared to the prior year period. These increases were partially offset by lower playoff-related expenses of $5.5 million, as well as other cost decreases. Selling, general and administrative expenses of $70.9 million increased $4.5 million, or 7%, as compared to the prior year quarter. This increase was primarily driven by higher professional fees of $3.7 million, higher playoff-related expenses of $1.5 million, as well as higher other general and administrative expenses, partially offset by lower sales and marketing costs of $1.3 million and lower employee compensation and related benefits of $1.2 million. Operating income decreased by $74.9 million to an operating loss of $22.6 million and adjusted operating income decreased by $73.3 million to an adjusted operating loss of $16.8 million, both as compared to the prior year quarter, primarily due to the increase in direct operating expenses and, to a lesser extent, the decrease in revenues. Other Matters On June 27, 2025, the Knicks and Rangers amended their respective media rights agreements with MSG Networks, which included: (i) 28% and 18% reductions in annual rights fees payable to the Knicks and Rangers, respectively, effective January 1, 2025; (ii) an elimination of annual rights fee escalators; and (iii) a change to the contract expiration dates to the end of the 2028-29 seasons, subject to a right of first refusal in favor of MSG Networks. Concurrent with the amendments to the media rights agreements, MSG Networks issued penny warrants to the Company exercisable for 19.9% of the equity interests in MSG Networks. About Madison Square Garden Sports Corp. Madison Square Garden Sports Corp. (MSG Sports) is a leading professional sports company, with a collection of assets that includes the New York Knicks (NBA) and the New York Rangers (NHL), as well as two development league teams – the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL). MSG Sports also operates a professional sports team performance center – the MSG Training Center in Greenburgh, NY. More information is available at Non-GAAP Financial Measures We define adjusted operating income (loss), which is a non-GAAP financial measure, as operating income (loss) excluding (i) depreciation, amortization and impairments of property and equipment, goodwill and other intangible assets, (ii) share-based compensation expense or benefit, (iii) restructuring charges or credits, (iv) gains or losses on sales or dispositions of businesses, (v) the impact of purchase accounting adjustments related to business acquisitions, and (vi) gains and losses related to the remeasurement of liabilities under the Company's Executive Deferred Compensation Plan. Because it is based upon operating income (loss), adjusted operating income (loss) also excludes interest expense (including cash interest expense) and other non-operating income and expense items. We believe that the exclusion of share-based compensation expense or benefit allows investors to better track the performance of our business without regard to the settlement of an obligation that is not expected to be made in cash. In addition, we believe that the exclusion of gains and losses related to the remeasurement of liabilities under the Company's Executive Deferred Compensation Plan provides investors with a clearer picture of the Company's operating performance given that, in accordance with U.S. generally accepted accounting principles ("GAAP"), gains and losses related to the remeasurement of liabilities under the Company's Executive Deferred Compensation Plan are recognized in Operating (income) loss whereas gains and losses related to the remeasurement of the assets under the Company's Executive Deferred Compensation Plan, which are equal to and therefore fully offset the gains and losses related to the remeasurement of liabilities, are recognized in Miscellaneous income (expense), net, which is not reflected in Operating income (loss). We believe adjusted operating income (loss) is an appropriate measure for evaluating the operating performance of our Company. Adjusted operating income (loss) and similar measures with similar titles are common performance measures used by investors and analysts to analyze our performance. Internally, we use revenues and adjusted operating income (loss) as the most important indicators of our business performance, and evaluate management's effectiveness with specific reference to these indicators. Adjusted operating income (loss) should be viewed as a supplement to and not a substitute for operating income (loss), net income (loss), cash flows from operating activities, and other measures of performance and/or liquidity presented in accordance with GAAP. Since adjusted operating income (loss) is not a measure of performance calculated in accordance with GAAP, this measure may not be comparable to similar measures with similar titles used by other companies. For a reconciliation of operating income (loss) to adjusted operating income (loss), please see page 5 of this earnings release. Forward-Looking Statements This press release may contain statements that constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Investors are cautioned that any such forward-looking statements are not guarantees of future performance or results and involve risks and uncertainties, and that actual results, developments and events may differ materially from those in the forward-looking statements as a result of various factors, including financial community and rating agency perceptions of the Company and its business, operations, financial condition and the industry in which it operates, and the factors described in the Company's filings with the Securities and Exchange Commission, including the sections titled "Risk Factors" and "Management's Discussion and Analysis of Financial Condition and Results of Operations" contained therein. The Company disclaims any obligation to update any forward-looking statements contained herein. Conference Call Information:The conference call will be Webcast live today at 10:00 a.m. ET at Conference call dial-in number is 888-660-6386 / Conference ID Number 6996895Conference call replay number is 800-770-2030 / Conference ID Number 6996895 until August 19, 2025 MADISON SQUARE GARDEN SPORTS CORP. CONSOLIDATED STATEMENTS OF OPERATIONS (In thousands, except per share data) (Unaudited) Three Months Ended Twelve Months Ended June 30, June 30, 2025 2024 2025 2024 Revenues $ 203,957 $ 227,251 $ 1,039,220 $ 1,027,149 Direct operating expenses 154,819 107,743 755,118 616,514 Selling, general and administrative expenses 70,892 66,413 266,076 261,433 Depreciation and amortization 822 792 3,218 3,164 Operating (loss) income (22,576 ) 52,303 14,808 146,038 Other income (expense): Interest income 1,429 1,238 4,034 2,787 Interest expense (4,990 ) (6,320 ) (21,652 ) (27,589 ) Miscellaneous expense, net (984 ) (4,491 ) (14,462 ) (15,568 ) Loss (income) before income taxes (27,121 ) 42,730 (17,272 ) 105,668 Income tax benefit (expense) 25,341 (17,239 ) (5,166 ) (46,897 ) Net (loss) income $ (1,780 ) $ 25,491 $ (22,438 ) $ 58,771 Basic (loss) earnings per common share attributable to Madison Square Garden Sports Corp.'s stockholders $ (0.07 ) $ 1.06 $ (0.93 ) $ 2.45 Diluted (loss) earnings per common share attributable to Madison Square Garden Sports Corp.'s stockholders $ (0.07 ) $ 1.06 $ (0.93 ) $ 2.44 Basic weighted-average number of common shares outstanding 24,105 24,030 24,089 24,011 Diluted weighted-average number of common shares outstanding 24,105 24,156 24,089 24,096 MADISON SQUARE GARDEN SPORTS TO RECONCILE OPERATING (LOSS) INCOME TOADJUSTED OPERATING (LOSS) INCOME(In thousands)(Unaudited) The following is a description of the adjustments to operating (loss) income in arriving at adjusted operating (loss) income as described in this earnings release: Depreciation and amortization. This adjustment eliminates depreciation, amortization and impairments of property and equipment, goodwill and other intangible assets in all periods. Share-based compensation. This adjustment eliminates the compensation expense related to restricted stock units and stock options granted under the Company's employee stock plan and non-employee director plan in all periods. Remeasurement of deferred compensation plan liabilities. This adjustment eliminates the impact of gains and losses related to the remeasurement of liabilities under the Company's executive deferred compensation plan. Three Months Ended Twelve Months Ended June 30, June 30, 2025 2024 2025 2024 Operating (loss) income $ (22,576 ) $ 52,303 $ 14,808 $ 146,038 Depreciation and amortization 822 792 3,218 3,164 Share-based compensation 3,776 3,222 17,935 21,291 Remeasurement of deferred compensation plan liabilities 1,222 193 2,195 1,749 Adjusted operating (loss) income $ (16,756 ) $ 56,510 $ 38,156 $ 172,242 MADISON SQUARE GARDEN SPORTS CORP. CONSOLIDATED BALANCE SHEETS (In thousands, except per share data) (Unaudited) June 30, 2025 June 30, 2024 ASSETS Current Assets: Cash and cash equivalents $ 144,617 $ 89,136 Restricted cash 8,571 5,771 Accounts receivable, net 25,855 33,781 Net related party receivables 3,582 32,255 Prepaid expenses 43,417 30,956 Other current assets 25,053 25,043 Total current assets 251,095 216,942 Property and equipment, net 28,962 28,541 Right-of-use lease assets 760,456 694,566 Indefinite-lived intangible assets 103,644 103,644 Goodwill 226,523 226,523 Investments 54,720 62,543 Deferred tax assets, net 34,821 — Other assets 12,753 13,533 Total assets $ 1,472,974 $ 1,346,292 MADISON SQUARE GARDEN SPORTS CORP. CONSOLIDATED BALANCE SHEETS (continued) (In thousands, except per share data) (Unaudited) June 30, 2025 June 30, 2024 LIABILITIES AND EQUITY Current Liabilities: Accounts payable $ 9,336 $ 9,900 Net related party payables 4,807 6,718 Debt 24,000 30,000 Accrued liabilities: Employee-related costs 98,924 133,930 League-related accruals 196,567 120,876 Other accrued liabilities 13,093 21,613 Operating lease liabilities, current 52,618 50,267 Deferred revenue 164,178 148,678 Total current liabilities 563,523 521,982 Long-term debt 267,000 275,000 Operating lease liabilities, noncurrent 841,050 749,952 Defined benefit obligations 4,086 4,103 Other employee-related costs 78,092 43,493 Deferred tax liabilities, net — 16,925 Deferred revenue, noncurrent 662 1,147 Total liabilities 1,754,413 1,612,602 Commitments and contingencies Class A Common stock, par value $0.01, 120,000 shares authorized; 19,488 and 19,423 shares outstanding as of June 30, 2025 and 2024, respectively 204 204 Class B Common stock, par value $0.01, 30,000 shares authorized; 4,530 shares outstanding as of June 30, 2025 and 2024 45 45 Preferred stock, par value $0.01, 15,000 shares authorized; none outstanding as of June 30, 2025 and 2024 — — Additional paid-in capital 15,348 19,079 Treasury stock, at cost, 960 and 1,025 shares as of June 30, 2025 and 2024, respectively (158,543 ) (169,547 ) Accumulated deficit (137,596 ) (115,139 ) Accumulated other comprehensive loss (897 ) (952 ) Total equity (281,439 ) (266,310 ) Total liabilities and equity $ 1,472,974 $ 1,346,292 MADISON SQUARE GARDEN SPORTS CORP. SELECTED CASH FLOW INFORMATION (In thousands) (Unaudited) Twelve Months Ended June 30, 2025 2024 Net cash provided by operating activities $ 91,607 $ 92,131 Net cash used in investing activities (6,920 ) (8,898 ) Net cash used in financing activities (26,406 ) (28,785 ) Net increase in cash, cash equivalents and restricted cash 58,281 54,448 Cash, cash equivalents and restricted cash at beginning of period 94,907 40,459 Cash, cash equivalents and restricted cash at end of period $ 153,188 $ 94,907 View source version on Contacts Ari Danes, CFAInvestor Relations and Financial Communications(212) 465-6072 Grace KaminerInvestor Relations(212) 631-5076 Justin BlaberFinancial Communications(212) 465-6109 Sign in to access your portfolio

Here's Praetorian Capital's Comment on St. Joe (JOE)
Here's Praetorian Capital's Comment on St. Joe (JOE)

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Here's Praetorian Capital's Comment on St. Joe (JOE)

Praetorian Capital, an investment management company, released its second-quarter 2025 investor letter. A copy of the letter can be downloaded here. The fund appreciated by 3.59% in the second quarter. The Fund's concentrated portfolio and emphasis on asymmetric opportunities are likely to result in notable volatility. In the second quarter, core positions appreciated moderately, whereas the Event-Driven book posted a small loss, which partially offset those gains. For more information on the fund's top picks in 2025, please check its top five holdings. In its second-quarter 2025 investor letter, Praetorian Capital highlighted stocks such as The St. Joe Company (NYSE:JOE). The St. Joe Company (NYSE:JOE) is a real estate development, asset management, and operating company. The one-month return of The St. Joe Company (NYSE:JOE) was 0.84%, and its shares lost 12.68% of their value over the last 52 weeks. On August 11, 2025, The St. Joe Company (NYSE:JOE) stock closed at $50.28 per share, with a market capitalization of $2.912 billion. Praetorian Capital stated the following regarding The St. Joe Company (NYSE:JOE) in its second quarter 2025 investor letter: "The St. Joe Company (NYSE:JOE) owns approximately 167,000 acres in the Florida Panhandle. It has been widely known that JOE traded for a tiny fraction of its liquidation value for years, but without a catalyst, it was always perceived to be 'dead money.' Aerial view of a newly-developed residential community with homesites and golf courses. The St. Joe Company (NYSE:JOE) is not on our list of 30 Most Popular Stocks Among Hedge Funds. As per our database, 32 hedge fund portfolios held The St. Joe Company (NYSE:JOE) at the end of the first quarter, which was 28 in the previous quarter. While we acknowledge the potential of The St. Joe Company (NYSE:JOE) as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you're looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock. In another article, we covered The St. Joe Company (NYSE:JOE) and shared River Road Mid Cap Value Fund's views on the company in the previous quarter. In addition, please check out our hedge fund investor letters Q2 2025 page for more investor letters from hedge funds and other leading investors. READ NEXT: The Best and Worst Dow Stocks for the Next 12 Months and 10 Unstoppable Stocks That Could Double Your Money. Disclosure: None. This article is originally published at Insider Monkey. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data

Missouri woman offered $18 refund after Amazon delivery partner damages garage, car — how she won what she was owed
Missouri woman offered $18 refund after Amazon delivery partner damages garage, car — how she won what she was owed

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Missouri woman offered $18 refund after Amazon delivery partner damages garage, car — how she won what she was owed

Casey Haggard was expecting a run-of-the-mill Amazon order, but what she got was damage to her home and at least one of her vehicles. According to First Alert 4, the Creve Coeur, Missouri, resident came home from a family vacation on July 7 to a smashed garage door and a note from a delivery driver. It said, 'I hit your garage,' and was signed 'Amazon.' But despite the admission from the driver, Haggard says she struggled to get compensation from Amazon for the damaged property. Don't miss Thanks to Jeff Bezos, you can now become a landlord for as little as $100 — and no, you don't have to deal with tenants or fix freezers. Here's how I'm 49 years old and have nothing saved for retirement — what should I do? Don't panic. Here are 6 of the easiest ways you can catch up (and fast) Robert Kiyosaki warns of a 'Greater Depression' coming to the US — with millions of Americans going poor. But he says these 2 'easy-money' assets will bring in 'great wealth'. How to get in now 'It's a constant stress just trying to figure out where to go next, or who to talk to, or to get somebody to listen. That's probably the most frustrating,' she told the local broadcaster in a story posted July 18. 'Amazon contacted us once just saying they were sorry about it, 'let us refund your package,' but that was, like, $18.' Haggard credited the driver with doing what they needed to do following the accident, but said Amazon's initial response left much to be desired. Struggle to connect with Amazon Haggard's garage door was damaged to the point she was unable to open it, leaving two vehicles stuck inside — at least one of which also was damaged. She claims to have called Amazon customer service, but that turned into a dead end. First Alert 4 says it got in touch with a spokesperson for Amazon who explained Haggard hadn't done the claims process correctly, and added the driver didn't work for Amazon but was instead a 'delivery partner.' They told the news outlet that if this happens to a customer they should contact customer service and they'll offer guidance. 'We've reached out to the customer to apologize for the incident and are actively working with them to resolve the issue,' the spokesperson told First Alert 4. After it contacted Amazon, the broadcaster reports Haggard was offered compensation for her garage door, along with a promise to cover damages to any vehicles. Haggard urged other consumers to stick up for themselves: 'You are your own advocate, nobody is going to do it for you, make sure you're keeping on it daily.' Stay in the know. Join 200,000+ readers and get the best of Moneywise sent straight to your inbox every week for free. What happens if a courier damages your property? Things can get complicated when a delivery driver damages your property, because these workers may not be employees of the companies you buy products from. Instead, they may contract with other companies that hire delivery drivers, or the drivers are independent contractors who work for themselves. And these workers may be personally responsible for buying insurance and covering losses in cases like these. Unfortunately, many personal auto policies don't provide coverage when a driver uses their car for business purposes, like making deliveries. This means that drivers need to buy an add-on policy. Still, it's harder for a homeowner to sue the driver for compensation directly, rather than pursuing a claim against the company that sent that driver to them. Luckily, some more reputable companies have extended insurance, or are simply more willing to offer compensation for losses. But keep in mind, policies may vary by company. What to do if this happens to you If a delivery driver damages your property, there are a few key steps you can take. Document the damage: You may decide to make an insurance claim, so you want to take pictures of exactly what occurred. Consider filing a police report: This can serve as evidence of the damage done and can be helpful in making an insurance claim. Gather more evidence: Ask your neighbors in case they witnessed anything, or collect any footage if you have surveillance cameras. Contact the company: Find out if the driver was an employee or independent contractor, get their details and to see if the company accepts property damage claims. If the company does accept claims: Request a claim number and keep track of all correspondence in case of a dispute. Consider consulting an attorney: If the property damage is extensive, an attorney may be able to help you pursue your claim against the correct party. What to read next Want an extra $1,300,000 when you retire? Dave Ramsey says this 7-step plan 'works every single time' to kill debt, get rich in America — and that 'anyone' can do it Here are 5 simple ways to grow rich with real estate if you don't want to play landlord. And you can even start with as little as $10 Rich, young Americans are ditching the stormy stock market — here are the alternative assets they're banking on instead Here are 5 'must have' items that Americans (almost) always overpay for — and very quickly regret. How many are hurting you? This article provides information only and should not be construed as advice. It is provided without warranty of any kind. Solve the daily Crossword

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