Social Security plans to add AI to phone systems: Reports
(NewsNation) — The commissioner of the Social Security Administration, Frank Bisignano, told CBS News that he believes artificial intelligence could improve customer service at the agency.
Bisignano said, 'We're bringing a massive technology effort to transform the servicing agenda. We're gonna bring AI into the phone system… I intend it to be completed this year.'
No taxes on overtime pay: What to know about tax break in GOP budget bill
Social Security data shows that the agency receives nearly 400,000 calls each day. The average wait time for calls in April was 68 minutes, which is down from 112 minutes in January. Bisgnano said that the agency will 'meet our beneficiaries where they want to be.'
This comes as the SSA announced in March that in-person identity checks would be required at local officers. However, the White House rolled back that requirement after it faced backlash.
Bisignano argued that, despite the cuts to employees at Social Security, the agency's efficiency will not be affected. He said that 'through technology and process engineering,' the agency can become more efficient.
Can you get unemployment benefits if you quit a job?
Bisignano also wants to make sure that those who file for Social Security in 10 years will still receive all their benefits when the time comes. The Congressional Budget Office has estimated that by 2033, funds could be gone.
'There's lots of senators that I've heard from that have all ideas about how to fix it. So, we need to just go to work on how to fix it,' Bisignano said. He also said, 'Everybody is committed to Social Security for the rest of time.'
Back in April, the agency announced that it would be using the social media platform X to make all announcements going forward.
Social Security calculator: Figure out your monthly benefits
'The agency will be using X to communicate to the press and the public — formerly known as Twitter,' Linda Kerr-Davis, SSA Midwest-West Regional Commissioner, told employees, according to Federal News Network. 'This will become our communication mechanism.'
Kerr-Davis also said that we are 'in different times now,' and 'If you're used to getting press releases and Dear Colleague letters, you might want to subscribe to the official SSA X account.'
Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Business Insider
an hour ago
- Business Insider
Scott Bessent dismisses Jamie Dimon's debt concerns, saying none of his past predictions have been right
Treasury Secretary Scott Bessent said on Sunday that he doesn't agree with Jamie Dimon's prediction that the bond market will crack. "I've known Jamie a long time and for his entire career he's made predictions like this. Fortunately, none of them have come true. That's why he's a banker, a great banker. He tries to look around the corner," Bessent said in an interview on CBS' "Face the Nation." Dimon, CEO of JPMorgan, told attendees at the Reagan National Economic Forum on Friday that the US "massively overdid" spending and quantitative easing during the COVID-19 pandemic. Dimon predicted this will lead to a "crack in the bond market." "It is going to happen," Dimon said on Friday. "I just don't know if it's going to be a crisis in six months or six years, and I'm hoping that we change both the trajectory of the debt and the ability of market makers to make markets," he added. Bessent said the government is working on shrinking its deficit, and the administration intends to "leave the country in great shape in 2028." "So the deficit this year is going to be lower than the deficit last year, and in two years it will be lower again. We are going to bring the deficit down slowly. We didn't get here in one year, and this has been a long process," Bessent told CBS. Last month, House Republicans passed President Donald Trump's " big beautiful bill." The bill, in its current form, is expected to raise the deficit by $2.5 trillion over the next 10 years, per the Committee for a Responsible Federal Budget. The bill is now with the Senate, and GOP lawmakers hope to have it on Trump's desk by July 4. Dimon isn't the only one who has raised concerns about the US deficit. Last week, Tesla and SpaceX CEO Elon Musk said in an interview with "CBS Sunday Morning" that he was " disappointed to see the massive spending bill." A clip from Musk's interview was released on Tuesday. The full interview aired on Sunday. "I was, like, disappointed to see the massive spending bill, frankly, which increases the budget deficit, not just decrease it, and undermines the work that the DOGE team is doing," Musk said. Musk was the leader of the White House DOGE office from January to May. He announced his departure from the Trump administration on Wednesday. "I think a bill can be big or it could be beautiful. But I don't know if it could be both," Musk told CBS.
Business Upturn
4 hours ago
- Business Upturn
Indian MPs express concern over terror attack in Boulder, Colorado; Shashi Tharoor says ‘terror has no place'
By News Desk Published on June 2, 2025, 08:32 IST Members of the Indian MPs' delegation have expressed concern over the recent terror attack in Boulder, Colorado, which occurred on Monday. Senior Congress leader and Member of Parliament Shashi Tharoor posted on social media that the delegation learned about the incident 'with concern' and expressed relief that there was no loss of life reported in the attack. 'Members of the Indian MPs' delegation learned with concern about the terror attack in Boulder, Colorado today. We are relieved there was no loss of life,' Tharoor wrote on X (formerly Twitter). He further added that the Indian delegation stands in agreement with US Secretary of State Marco Rubio's view that 'terror has no place' in either country. 'We all share Secy of State @SecRubio's view that 'terror has no place' in our countries,' Tharoor added. The Boulder incident has drawn swift condemnation, though US authorities are still investigating the full details of the attack. Indian leaders have consistently expressed solidarity with the US on counter-terrorism efforts, and today's statement reinforces this shared stance. News desk at
Yahoo
6 hours ago
- Yahoo
Drop in fentanyl seizures at border suggests enforcement working
(NewsNation) — For years, a rise in border trafficking of illegal drugs, including fentanyl, led to one of the most dangerous epidemics in U.S. history, but new data suggests the worst may be behind. Last year, the U.S. Border Patrol seized more than 1,700 pounds of fentanyl per month compared to only 746 pounds a month so far this year. That's a drop of more than one half, if the pace holds. U.S. seizures have decreased by 30% at the border compared with the same period last year, the Washington Post reported. A source in Mexico tells NewsNation the drop in fentanyl seizures indicates the U.S. government has been successful in putting pressure on its neighbor to the south to crack down on fentanyl production. Mexican president asks China for help in fight against fentanyl The Trump administration has made fentanyl trafficking a national security issue and has threatened Mexico with tariffs. Mexican President Claudia Sheinbaum responded by deploying 10,000 troops to her country's northern border. The two countries are also cooperating in the field. U.S. authorities worked alongside Mexican federal agencies to dismantle three large-scale synthetic drug production labs in Sinaloa, Mexico, a stronghold for the Sinaloa Cartel. The cooperation adds new pressure on cartels to produce less of the synthetic opioid so that they can avoid the attention of the U.S. government. U.S. Rep. Dan Crenshaw, R-Texas, recently praised Mexico for busting a fentanyl super lab that was producing 2 tons of the drug each week. The lab was dismantled, and authorities seized $80 million in product. Another factor in the drop in fentanyl seizures: The Sinaloa Cartel is involved in a civil war between two factions. Even with the tide turning at the border, fentanyl remains cheap and widely available in the United States. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
