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Fear is in the air: Numbers explain Indian passengers' flying anxiety

Fear is in the air: Numbers explain Indian passengers' flying anxiety

India Today21 hours ago
In the aftermath of the tragic Air India crash in Ahmedabad and a series of emergency landings, both in India and abroad, the air has been thick with a fear of flying. From the perspective of would-be passengers, this makes sense. Headlines, of late, have been dominated by news of technical snags, midair diversions, and more. On Saturday, an American Airlines flight aborted takeoff in Denver due to a landing gear malfunction that led to smoke and fire on the runway.advertisementTo assess public safety in aviation, India Today's Data Intelligence Unit analysed the Indian airline sector across multiple indicators. We found that between 2021 and 2023, Indian airlines reported over 500 technical defects to the Directorate General of Civil Aviation each year. In 2022, the number stood at 528. However, by 2024, it decreased to 421, and in 2025, only 183 cases were reported as of July 21.
In 2021, Indigo reported the highest number of technical defects, followed by SpiceJet. This trend continued in 2022, with Indigo leading with 215 cases and SpiceJet following with 143. In 2023, Indigo's defect count rose to 246.However, the trend shifted in 2024. Air India Ltd, which includes both Air India and Air India Express, topped the list with 253 reported cases. Indigo's numbers, in contrast, dropped significantly to just 46. In 2025, Air India remained at the top with 85 technical defect cases reported so far, while Indigo came second with 62. But technical defects are not the only reason for flight cancellations.Reasons for cancellationsWhile technical issues used to be one of the leading causes of flight cancellations, that's no longer the case. In 2023, about 29 per cent of cancellations were due to technical problems. But by 2025, that dropped to 19 per cent.Other factors have since taken the lead. Weather remains a major cause, accounting for 44 per cent of cancellations in 2023 and 35 per cent in 2025. Operational issues such as crew shortages, baggage delays, and scheduling conflicts contribute consistently, making up around 10–12 per cent of cancellations each year. Meanwhile, cancellations due to miscellaneous reasons have risen sharply from 17 per cent in 2023 to 34 per cent in 2025.Complaints from passengersDespite improvements in aircraft maintenance and a decline in technical faults, passenger dissatisfaction hasn't gone away. The number of complaints hit a five-year-high in 2023, when 5,513 grievances were filed. That number came down in 2024 to 4,016, but 2025 has already seen 3,925 complaints in just six months. If the trend continues, the total for this year may again cross the 5,000 mark.In response to growing safety concerns and violations of aviation guidelines, the DGCA has taken enforcement action against several airline companies. In 2023, airlines received 56 warnings, 203 suspensions, and 26 penalties for regulatory breaches. The number of enforcement actions increased significantly in 2024, with 203 warnings, 329 suspensions, and 112 penalties issued. Already this year, the DGCA has already issued 65 warnings, 61 suspensions, and 79 penalties.- EndsTune InMust Watch
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