FASTag annual pass fails to impress many, users report failed recharges to wrong deductions
NHAI
) have launched a
FASTag Annual Pass
for private vehicle owners. The new prepaid plan is aimed at simplifying
toll payments
and reducing congestion on highways.
The scheme, operating under the National Electronic Toll Collection (NETC) framework, is available for non-commercial vehicles such as cars, jeeps, and vans. For a one-time payment of ₹3,000, vehicle owners get up to 200 toll plaza crossings or one year of validity, whichever comes first.
Key Features of the FASTag Annual Pass:
Valid for one year from activation or up to 200 crossings.Applicable only for non-commercial vehicles with an active FASTag.Linked to a single vehicle and non-transferable.Accepted at NHAI and MoRTH-managed toll plazas across major highways such as the Delhi–Mumbai Expressway, Mumbai–Nashik Highway, and Mumbai–Surat Highway.
Users Report Glitches
Soon after the rollout, several users took to social media (X) reporting technical issues while recharging or using the pass.
'After purchasing the FASTag annual pass for my vehicle, the payment shows complete but the pass doesn't appear in order history,' one user wrote.
Another complained, 'Even though I bought the annual pass, FASTag balance still got deducted at eligible toll plazas. Please refund the amount. Even the 1033 helpline isn't working.'
A third noted that the pass is 'not applicable on the Bengaluru–Mysuru highway.'
Some also reported errors such as: 'The requested vehicle is not available in VAHAN.'
Despite these concerns, officials say the pass could be highly beneficial for frequent travellers once the teething issues are resolved.
How to Recharge Your FASTag with Annual Pass:
Download the Rajmarg Yatra App.Select Annual Pass and click on Pre-book → Get Started.Enter your vehicle number and FASTag ID.Verify using the OTP received.Pay ₹3,000 via UPI, debit/credit card, or net banking.
Activation is confirmed via SMS, usually within two hours. The pass becomes active from August 15, 2025, irrespective of the purchase date.
Documents Required:
Vehicle Registration Certificate (RC)Passport-size photograph of the vehicle ownerKYC documentsValid ID and address proof
Customer support is available through the Rajmarg Yatra App or the 1033 helpline managed by MoRTH, NHAI, and IHMCL.
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