'Sahel' app to notify drivers of vehicle impoundments under new reforms
Proposed solutions under review include outfitting tow and transport vehicles with surveillance cameras, sending real-time notifications via the 'Sahel' app when vehicles are impounded, and consolidating the entire vehicle release process into a single administrative department. These measures aim to make the impoundment and release procedures more transparent and user-friendly for both citizens and expatriates.
According to informed sources, Deputy Director General for Services Mishaal Al-Azmi has been investigating numerous complaints regarding outdated practices at the impoundment sites. One major issue includes the use of small, unsuitable transport vehicles that can potentially damage impounded cars during relocation.
Sources also highlighted current inefficiencies in the enforcement process. For instance, road occupancy departments issue violations by placing warning stickers on vehicles and simply photographing them. This method, they noted, is out of step with the government's ongoing transition toward electronic services.
The existing process to retrieve an impounded vehicle is particularly burdensome. It requires multiple visits — first to the Roads and Transport Department in the relevant governorate, then to the impound site to pay violation fees, and again to submit a release report. This process poses significant difficulties, especially for vehicle owners who are out of the country at the time of impoundment. These individuals are still held responsible for the violation and transport costs.
Another concern is the cost of retrieving an impounded vehicle. In many cases, the vehicle's tires are deflated, making it impossible to drive. As a result, owners must arrange for a flatbed truck to transport the vehicle at their own expense.
The municipality is also considering enhanced security at impoundment sites, which currently consist of basic fencing. Proposals include installing surveillance cameras to monitor the premises and deter potential misconduct.
The main proposals being considered by the municipality include:
Equipping tow vehicles with cameras to document the lifting and transport process.n
Sending immediate alerts through the 'Sahel' app when a car is impounded.n
Streamlining the vehicle release process to be completed in a single location.n
Introducing an optional paid service to return vehicles directly to their owners at a location of their choosing.n
The proposed reforms are part of broader efforts to modernize municipal operations and respond to growing public demands for greater efficiency, transparency, and digital integration.
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