Pega Named a Leader in Digital Process Automation Platforms by Independent Research Firm
The report states: "Pega emphasizes its 'center-out mission' for journey orchestration with its 'Build for Change' architecture and AI decisioning, gaining superior scores for its vision and roadmap."
The report states: "Pega emphasizes its 'center-out mission' for journey orchestration with its 'Build for Change' architecture and AI decisioning, gaining superior scores for its vision and roadmap. It plans to differentiate with its Agent Experience and AgentX API tools, supported by Pega Blueprint to design and deploy automations.'
On Pega Infinity™, the Forrester report explains, 'Pega Infinity does well with sophisticated use cases. The App Factory has superior features for DPA governance, while Blueprint builds workflows from natural language, infuses best practices, and can draw from legacy systems. Agent Experience, AgentX API, and Knowledge Buddy are at the leading edge of AI agent design.'
The Forrester evaluation also found that reference customers highlight "Pega's strength in orchestrating complex workflows and its top-notch process modeling tools. They say the product lives up to its tagline of 'Build for Change' with a layered architecture and composable assets.' Forrester's report concludes that 'Pegasystems best suits enterprises with sophisticated transformation goals, particularly if they want to focus on customer-facing AI agents.'
This Forrester Wave report evaluated 14 vendors across 19 criteria in two categories – strategy and current offering – along with customer feedback. Pega earned the highest possible scores in 13 of the 19 criteria: DPA governance, case management support, AI agent design and configuration, orchestration, large scale and advanced processes, business rules and AI model decisioning, endpoint integration, process modeling, process intelligence, vision, roadmap, partner ecosystem, and community.
Forrester evaluated Pega Infinity, Pega's suite of solutions for AI-powered transformation, including Pega Platform™, which enables organizations to rapidly build, deploy, and optimize applications across customer service, operations, and digital transformation initiatives. Additionally, the evaluation recognized Pega Blueprint ™, Pega's gen AI-powered design agent that transforms client goals and documentation into modern, agent-driven app workflows using Pega's best practices. These tools provide a comprehensive approach to digital process automation, empowering Pega clients to become more autonomous enterprises.
This report is among Pega's many recent analyst firm recognitions. Pega was recognized as a Leader in The Forrester Wave™: AI Decisioning Platforms, Q2 2025 (2), Gartner® Magic Quadrant for Process Mining Platforms 2025 (3), and Gartner® Magic Quadrant for CRM Customer Engagement Center (CEC) 2024 (4). It was also named a Leader in The Forrester Wave™: Customer Relationship Management Software, Q1 2025 (5), The Forrester Wave™: Real-Time Interaction Management, Q1 2024 (6), and The Forrester Wave™: Task-Centric Automation Software, Q4 2024 (7). For more background on these and additional analyst reports, visit www.pega.com/analyst-reports.
Quotes & Commentary:
'Enterprises are at a technology crossroads, and transforming legacy systems is no longer optional to keep pace with today's fast-moving business demands,' said Don Schuerman, CTO, Pega. 'Automation is a critical component of that transformation, helping organizations uncover inefficiencies and reimagine processes with speed and intelligence. At Pega, we're building agentic solutions that not only streamline operations but also empower teams to work smarter. This recognition from Forrester helps support our commitment to driving meaningful change for clients.'
Supporting Resources:
Forrester Research, 'The Forrester Wave™: Digital Process Automation Software, Q3 2025,' by Craig Le Clair with contributions from Chris Gardner, Renee Taylor-Huot, Faith Born, and Kara Hartig
Forrester Research, 'The Forrester Wave™: AI Decisioning Platforms, Q2 2025,' by Mike Gualtieri with contributions from Sudha Maheshwari, Bardia Razzaghi, and Jen Barton, June 10, 2025
Gartner, Inc., 'Magic Quadrant for Process Mining Platforms, Q1, 2025,' by Tushar Srivastava, Marc Kerremans, David Sugden, April 16, 2025
Gartner, Inc., 'Magic Quadrant for the CRM Customer Engagement Center (CEC) 2024,' by Pri Rathnayake, Wynn White, Drew Kraus, December 2024
Forrester Research, 'The Forrester Wave™: Customer Relationship Management Software, Q1 2025,' by Kate Leggett, with contributions from Linda Ivy-Rosser and Faith Born, March 21, 2025
Forrester Research, 'The Forrester Wave™: Real-Time Interaction Management, Q1 2024' by Rusty Warner, February 26, 2024
Forrester Research, 'The Forrester Wave™: Task-Centric Automation Software, Q4 2024' by Bernhard Schaffrik, Pascal Matzke, Faith Born, and Kara Hartig
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester's objectivity here.
About Pegasystems
Pega is The Enterprise Transformation Company that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. Many of the world's most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture to help enterprises meet today's customer demands while continuously transforming for tomorrow. For more information on Pega (NASDAQ: PEGA), visit www.pega.com.
All trademarks are the property of their respective owners.
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