What MENA marketers can learn from fandom strategy
LEGO's innovative fan engagement strategies, coupled with the recent announcement of Disneyland Abu Dhabi offer valuable lessons for brands in the region.
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Marketers must build communities, not just customers
LEGO's transformation from a company on the brink of bankruptcy in the early 2000s to a global powerhouse is a testament to the power of community. Jørgen Vig Knudstorp, who recently stepped down from his board position leaving behind a legacy of visionary leadership, is widely credited for one of the most remarkable corporate turnarounds.
When he assumed the role in 2004 as the first person outside the founding Kristiansen family to manage the company, LEGO was facing a severe financial crisis, with significant losses and declining sales. Under his leadership, the company not only returned to profitability but also became a global leader in the toy industry.
This approach was far from conventional. In a bold move, the company embraced community-driven innovation. LEGO acknowledged its adult fan base, known as AFOLs (Adult Fans of LEGO), by creating platforms for them to contribute directly to the brand's evolution. Recognising the untapped potential of adult fans, Knudstorp actively engaged the AFOL community, leveraging their passion and creativity through initiatives such as LEGO Ideas, which transformed fan designs into best-selling sets.
The LEGO House in Billund, Denmark, further showcases the brand's commitment to its fans. This 'Home of the Brick' features massive displays of fan-made creations, interactive exhibits, and workshops that celebrate creativity and community. This physical space serves as a pilgrimage site for fans, cementing LEGO's legacy as a brand.
More recently, the BrickLink Designer Program has taken fan involvement to the next level. Acquired by LEGO, BrickLink is a marketplace for custom LEGO designs. Through the Designer Program, fans can submit designs for crowdfunding. Once fully funded, these designs are manufactured and distributed by LEGO, with fan designers earning both recognition and financial reward.
This initiative highlights a crucial shift in the industry: fans are no longer just passive consumers but active co-creators in brand storytelling in revitalising classic themes, blending nostalgia with contemporary creativity. This level of engagement goes beyond marketing; it positions fans as stakeholders in the brand's success.
This participatory culture has not only kept LEGO relevant but has also allowed it to thrive in an increasingly competitive market, offering MENA brands and marketers a blueprint for sustainable growth through community engagement.
Disneyland Abu Dhabi: A cultural fusion
Disney's announcement of its first Middle Eastern theme park in Abu Dhabi marks a significant milestone in the region's entertainment landscape. Set to be located on Yas Island, the park aims to blend Disney's iconic storytelling with Emirati culture and architecture. Bob Iger, CEO of The Walt Disney Company, emphasised that the park will be 'authentically Disney and distinctly Emirati,' highlighting a commitment to cultural integration.
This strategic move aligns with the UAE's broader vision to diversify its economy through tourism and entertainment. By creating a space that resonates with local culture while offering globally recognised experiences, Disney is setting a precedent for how international brands can successfully enter and thrive in the MENA market.
The announcement of Disney's upcoming theme park in Abu Dhabi has ignited a wave of speculation and excitement across social media platforms. Fans worldwide are actively discussing how this new park might differ due to its unique location.
For example; on TikTok and Reddit, fans are sharing ideas about potential attractions that blend Disney's iconic storytelling with Emirati culture, such as incorporating attractions inspired by regional folklore – enthusiasts have floated ideas such as rides based on the legend of Umm Al Duwais or storytelling zones inspired by One Thousand and One Nights, reimagined with a modern Disney twist.
Facebook groups dedicated to Disney enthusiasts are buzzing with discussions about how the park's design might adapt to Abu Dhabi's climate. This community-driven dialogue reflects a participatory culture where fans feel invested in the development process, offering suggestions and expressing hopes for culturally resonant experiences.
What is particularly noticeable is Disney's willingness to lean into these conversations with fans. The company has embraced engagement by hosting forums and Q&A sessions, encouraging fans to share their ideas, as well as spotlighting regional influencers in Abu Dhabi.
This approach not only promotes a sense of belonging among Disney's global audience, but also demonstrates the company's commitment to integrating community feedback into its projects. By valuing and incorporating fan contributions, Disney reinforces a shared purpose and connection with its audience, ensuring that the new park resonates with both new, local visitors and long-time international fans.
The road ahead for marketers
The MENA region stands at the cusp of a new era in brand engagement, where storytelling and community are paramount.
By learning from global examples such as LEGO and Disney, regional marketers can craft strategies to captivate audiences and empower them to become co-creators.
In doing so, brands can build lasting relationships that transcend traditional consumer dynamics, fostering vibrant communities that drive sustained success.
In a landscape increasingly defined by experience and participation, the brands that will thrive are those that invite their audiences to be part of the story.
Dr Vlada Botoric, PhD, Assistant Professor, Zayed University
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