'Third Time's the Charm:' Woman Notices 4 Chunks of Paint Missing From Her White Palisade. Then She Takes It to Hyundai
TikTok user Sam (@samunderbrink) posted a video about her situation on Aug. 1. In the video, she says she needs advice or help from Hyundai to address her problem.
Sam explains that she drives her Palisade for work and puts approximately 25,000 to 30,000 miles on it every year. Several months ago, Sam's husband was inspecting the car and came across four 'golf-ball-sized' missing paint chips on the hood.
Taking the Palisade Into Hyundai for Inspection
Sam says she and her husband contacted Hyundai about the vehicle, and the dealership told them to bring it in so one of the technicians could take photos of the paint damage. Sam acknowledges that the Hyundai dealership acted in 'good faith' on this since the vehicle was technically no longer under warranty.
About a month after getting the photos taken, the couple followed up with Hyundai to see when the vehicle could go in for repair. That's when they learned the dealership apparently misplaced the first set of photos and needed to see the vehicle for another round of photos. Unbelievably, this happened a second time.
Finally, the dealership calls and tells Sam it's time to fix her car. 'We take the car in,' Sam says. 'They give me a rental. I had the rental car for over a month. I get my car back.'
Sam says when she got back home with her new car, she received a notice in the mail about an extended warranty for white paint chips, but figured it was 'too late.'
The Paint Chip Mishaps Continue
Fast forward a few months to the same day that she and her husband are discussing whether to trade in the Palisade for a new vehicle. Sam says, 'We walk outside, and my car has a paint spot missing the size of my head on the roof of my car.'
The couple heads to the Hyundai dealership and talks to the maintenance crew about getting it fixed. 'And they're like, 'Yeah, we can totally fix that. Let's get you on the list to take pictures,'' Sam recalls. 'I'm like, ew, the picture-taking process—that was terrible last time, but maybe they've streamlined it.'
Unfortunately, the soonest the maintenance crew could fit the Hyundai in for photos was March. It was July at the time. She figured she'd talk to the sales department, as this was just one more reason to trade in the car. That's when Sam finds out she will lose about a few thousand dollars in trade-in value on her Palisade due to the paint chips.
Sam says the sales department told her she should fix the paint chips before trading in the car.
'So my options are: Have a couple thousand knocked off the trade-in value and trade it in now, without being fixed,' Sam says. 'Or wait six months to a year, get it fixed, and then trade it in, when, again, there'll be a couple thousand taken off of the trade-in value because it'll be older with more miles on it. What am I supposed to do?'
Hyundai's Extended Warranty on White Paint
The extended warranty that Sam mentions is
extension Z05
, or the 'white paint' extension, which is Hyundai's extended warranty coverage for certain white paint colors that exhibit 'excessive' paint peeling or bubbling on the exterior panels. It covers several different models, including 2020-2023 Palisade vehicles.
Atlanta's
WSB-TV Channel 2
reported
that Hyundai extended the warranties after it investigated complaints from local residents and a
group about the brand's white paint inexplicably peeling off in chunks. The story even made it to
international headlines
.
Motor1
reached out to Hyundai via email for comment. It also contacted Sam via TikTok comment and direct message.
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