VinFast partners with Global Assure to strengthen customer support ahead of India launch
Vietnamese electric vehicle (EV) manufacturer
VinFast
on Tuesday announced a strategic partnership with
Global Assure
to enhance its customer service network across India, as the company prepares to launch its premium electric SUVs—the
VF 6
and
VF 7
—later this year.
Under the agreement, Global Assure will provide a suite of critical customer services, including a 24x7 call centre, nationwide roadside assistance (RSA), mobile charging solutions, and on-demand service operations. The partnership is aimed at delivering seamless and reliable post-sales support to VinFast customers across the country.
"As VinFast gears up to launch the VF 6 and
VF 7
in India, this partnership underscores our commitment to providing prompt, dependable, and customer-centric support nationwide," said Pham Sanh Chau, CEO of VinFast Asia. The EV maker is targeting a market entry ahead of the upcoming festive season.
Global Assure, known for its deep expertise in vehicle support services and strong nationwide presence, will play a key role in ensuring efficient and high-quality service for VinFast customers. 'Our understanding of Indian consumer expectations and our pan-India operational network will ensure timely and effective support,' said Manish Vijay, Co-founder and CEO of Global Assure.
VinFast has committed an investment of USD 500 million to establish a manufacturing facility in Tuticorin, Tamil Nadu. The plant is expected to be operational by early H2 2025 and will play a central role in the company's ambition to produce up to 1.5 lakh EVs annually. Apart from catering to domestic demand, the company also plans to export vehicles to the Middle East and Africa from its Indian base.
VinFast's entry is expected to intensify competition in India's rapidly growing electric vehicle segment, especially in the premium mid-size SUV space.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
New Indian Express
24 minutes ago
- New Indian Express
After license, India looks to partner with Starlink on satcom infrastructure, others
CHENNAI: After granting the much-anticipated license to Elon Musk's satellite internet company Starlink to operate in India, the government is now exploring broader partnerships with the US-based firm to strengthen satellite communications and support the Digital India initiative. Communications Minister Jyotiraditya Scindia announced on Tuesday that the Indian government has granted Starlink a license to operate in the country—a major step toward expanding satellite-based broadband services nationwide. Starlink President and COO Gwynne Shotwell, along with her team, met with the minister to discuss potential collaboration on Tuesday. "Had a productive meeting with Ms Gwynne Shotwell, President & COO of SpaceX, on India's next frontier in connectivity. We delved into opportunities for collaboration in satellite communications to power Digital India's soaring ambitions and empower every citizen across the country. With India's digital revolution under the leadership of PM Narendra Modi, satellite technologies are not just relevant, they're transformative," Scindia wrote on X after meeting with Shotwell and team. Minister Scindia emphasised that India's market is open to all companies that meet regulatory requirements, stating, "You fulfill the requirements, and we are ready to welcome you." He highlighted the government's commitment to fostering competition and improving connectivity, especially in underserved regions.
Time of India
26 minutes ago
- Time of India
India-UK FTA: Piyush Goyal in London to discuss trade expansion, investment roadmap
Commerce and Industry Minister Piyush Goyal is in London on a two-day official visit to discuss issues related to the implementation of the Free Trade Agreement (FTA) and explore ways to boost trade and investment between the two countries, an official statement said on Wednesday. During the visit, Goyal will hold a bilateral meeting with the UK Secretary of State for Business and Trade Jonathan Reynolds. "Both leaders will review the progress made in the ongoing FTA negotiations and chart out a clear, time-bound roadmap for its finalisation and implementation," the commerce ministry said. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Elegant New Scooters For Seniors In 2024: The Prices May Surprise You Mobility Scooter | Search Ads Learn More Undo Also Read: Earmark dedicated zones for MSMEs, startups in industrial corridors: Goyal to officials India and the UK had announced the conclusion of the FTA on May 6. The pact aims to eliminate duties on labour-intensive Indian exports such as leather, footwear and clothing, while easing imports of UK products like whisky and cars. Live Events It targets to double trade between the two economies to USD 120 billion by 2030. The agreement is yet to be formally signed and implemented. The minister will also meet the UK Chancellor of the Exchequer Rachel Reeves, to discuss macroeconomic priorities, financial cooperation, and investment facilitation between the two countries. He is also scheduled to meet the Secretary of State for Culture, Media and Sport, Lisa Nandy to explore avenues of collaboration in creative industries and innovation-driven sectors. "These engagements will bring together global business leaders, investors, and policy experts to deliberate on the strategic contours of the India-UK economic corridor and the transformative impact of the proposed FTA," it said. The minister is expected to interact with leading CEOs and industry stakeholders from key sectors, including shipping, fintech, logistics, and advanced manufacturing, with a view to deepening commercial linkages and promoting cross-border investments. The bilateral trade between India and the UK increased to USD 21.34 billion in 2023-24 from USD 20.36 billion in 2022-23.
Time of India
26 minutes ago
- Time of India
‘Everything on the table…': India eyes duty cuts on both sides; seeks assurance Donald Trump-led US won't impose additional tariffs after trade deal
For India, a primary concern revolves around the process by which the US will reduce duties. (AI image) India-US trade deal: With the Narendra Modi government and Donald Trump administration working to seal the first phase of the bilateral trade agreement at the earliest, India wants assurance that no further tariffs will be imposed. On April 2, the US President Donald Trump declared a reciprocal 26% tariff on Indian goods imports as part of global trade measures. These tariffs were suspended for 90 days until July 9, whilst maintaining the 10% baseline tariff. Both nations are working towards finalising the BTA before the deadline expires. Trade Deal: India Seeks Guarantee From US India has sought guarantees from the US against future tariff impositions by the Trump administration following the completion of the bilateral trade agreement (BTA). The negotiations are nearing completion, with both nations optimistic about swift resolution. India has requested benefits for sectors requiring substantial workforce, particularly leather and textiles. "We have put everything on the table," a source told ET, emphasising India's desire for tariff stability post-agreement. Standard trade agreements incorporate provisions for renegotiation or compensation when partners increase tariffs, and India aims to include similar safeguards. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Alfreton: If You Were Born Between 1940-1975 You Could Be Eligible For This Life Cover Reassured Get Quote Undo "This would ensure the agreement is ringfenced from prospective changes," another source stated. Also Read | 'Dramatic decline…watch out…': China's exports to US dip sharply amid Trump trade war; why India needs to be on the guard Trade specialists unanimously support the inclusion of such a provision. "The BTA should be timebound and not in perpetuity," a trade policy specialist said. "India must insist on a clawback provision — that it will withdraw benefits if the US raises tariffs or goes back on any of its commitments." Government representatives indicated that the United States needs to devise a strategy for tariff reduction, as India has requested concessions for industries including textiles and leather. Whilst the Trump administration presently needs US Congress approval to reduce duties below most favoured nation (MFN) rates, it possesses the authority to eliminate reciprocal tariffs. "We want preferential and sustained trade advantages and have left it to the US to decide the route it takes to reduce its tariff barriers—whether through the Trade Promotion Authority or by seeking Congressional approval," an official said. India's concerns on Trade Deal With US For India, a primary concern revolves around the process by which the US will reduce duties, as the absence of US Fast Track Trade Authority could potentially delay the proposed trade agreement. The US Fast Track Trade Authority serves as a specialised provision enabling the American President to negotiate trade agreements and submit them to Congress for a straightforward vote, without modifications or procedural holdups. A government official indicated that the responsibility lies with US authorities to determine how to address their domestic regulations. Officials said that both countries were examining a distinct combination of products under the proposed agreement, with India seeking reduced-duty access for its labour-intensive goods whilst offering concessions on American automobiles and select agricultural products. Both nations aim to finalise a bilateral trade agreement by September-October. The administration is also assessing the consequences of the 50% duties on steel and aluminium, alongside the 25% duties on automobiles. Although the automotive parts industry anticipates minimal immediate effects, prolonged tariffs could potentially influence the sector. The official mentioned that India intends to seek concessions if they are granted to other nations. India-US trade deal: Early deal on the cards? The government, aiming to secure the first tranche of the bilateral trade agreement with the US before July 9, has said that it seeks "preferential and sustained advantage" through mutual duty reductions. Also Read | Magnet mayhem! Number of Indian companies awaiting licences from China for rare earths doubles; industry supplies hit hard "If trade has to be doubled to $500 billion, both sides have to reduce tariffs for better market access. It should be the endeavour of both countries to lower the tariffs. To what extent they have the legal authority to do so, that will depend upon their outlook towards trade," a senior official told TOI. "We are working on the early tranche and as you are aware that there is a date (July 9), before that we would like to conclude this early tranche,' Commerce secretary Sunil Barthwa said. Stay informed with the latest business news, updates on bank holidays and public holidays . AI Masterclass for Students. Upskill Young Ones Today!– Join Now
