Mitel CX Named "Overall Customer Support Solution of the Year" In 2025 RemoteTech Breakthrough Awards Program
Article content
OTTAWA, Ontario — Mitel, a global leader in business communications, today announced that Mitel CX has been selected as 'Overall Customer Support Solution of the Year' in the 6 th annual RemoteTech Breakthrough Awards program conducted by RemoteTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout technology companies, products and services empowering remote work and distributed teams around the globe.
Article content
Article content
Mitel CX is an all-in-one AI-assisted customer experience management platform that extends customer engagement capabilities to all employees throughout an organization, from the frontlines to the back-office. The solution provides a hybrid approach capable of being deployed as a hosted solution, on-premise, or as Contact-Center-as-a-Service (CCaaS), no matter where employees are working.
Article content
Leveraging GenAI-powered virtual agents, Mitel CX can intelligently automate up to 90% of customer responses and deliver 24/7 problem resolution. It also optimizes the customer and agent experience through GenAI-infused analytics and insights derived from interaction recordings while automating the quality management and speech analytics functions. Built on Mitel's Common Communications Framework, Mitel CX's AI-assisted omnichannel user interface boosts employee engagement and optimizes first-contact resolution.
Article content
'We're thrilled to receive this award from RemoteTech Breakthrough. Contact center agents, whether in-office or at home, should collaborate seamlessly with back-office workers, rather than operate as a separate silo,' said Martin Bitzinger, Senior Vice President, Product Management at Mitel. 'Mitel CX orchestrates personalized experiences for enterprises across every customer interaction for superior results. We designed it specifically to provide all employees with an integrated omni-channel user experience that includes presence, messaging, and collaboration tools, regardless of where they work.'
Article content
The mission of the annual RemoteTech Breakthrough Awards program is to conduct the industry's most comprehensive analysis and evaluation of the world's most innovative companies, solutions, and products in the remote technology industry today. This year's program attracted thousands of nominations from over 15 countries worldwide.
Article content
'Mitel CX is a complete customer and employee engagement platform. For today's businesses to thrive, customer experience must move beyond the contact center to ensure high-quality and personalized engagements between employees and customers, regardless of their location or preferred channel. However, most communication platforms consist of outdated systems that hinder agility, cost reduction, and innovation,' said Bryan Vaughn, Managing Director of RemoteTech Breakthrough Awards. 'Mitel CX simplifies this transition and minimizes the frustration of integrating point solutions from multiple vendors. By combining CCaaS with on-premise technologies, Mitel CX is perfect for enterprises requiring secure, controlled communications with world-class CX applications for a best-of-all-worlds scenario.'
Article content
Related Materials
Article content
Blog: The Path to Modernizing Customer Engagement in Financial Services Blog: Smarter Communication, Better Care: The Administrative Value of Mitel CX on Contact Center Efficiency Press Release: Mitel Announces General Availability of Mitel CX, Bringing its AI-Powered Customer Experience Platform to Enterprises Worldwide About Mitel Mitel is a global leader in business communications, providing businesses with advanced communication, collaboration, and contact center solutions. With more than 70 million users across over 100 countries, Mitel empowers organizations to connect, communicate, and collaborate seamlessly, with the flexibility and choice they need to thrive, both now and for the future. Through proven experience and innovative solutions, Mitel delivers communications without compromise. For more information, go to www.mitel.com and follow us on LinkedIn and X @Mitel.
Article content
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the RemoteTech Breakthrough Awards program is devoted to honoring excellence in technologies, services, companies and products that empower remote work and distributed teams around the globe. The RemoteTech Breakthrough Awards program provides a forum for public recognition around the achievements of technology companies and solutions in categories including messaging & communication, project management, virtual events, team collaboration, virtual offices, collaborative design and more. For more information visit RemoteTechBreakthrough.com.
Article content
Article content
Article content
Article content
Article content
Contacts
Article content
Media Contact:
Article content
Article content
Article content
Article content
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Globe and Mail
14 minutes ago
- Globe and Mail
Canada is not for sale – and neither are our skies
Ajay Virmani CM is the founder and executive chair of Cargojet. Thursday's recommendations from the Competition Bureau to open Canada's skies to foreign airlines may sound like a pro-consumer move. But beneath the surface, the move risks undermining our aviation industry, threatening Canadian jobs, and handing over control of a vital sector – all without getting a single thing in return. The bureau suggests allowing foreign carriers to fly domestic routes in Canada – a move known as 'cabotage' – and phasing out foreign ownership restrictions entirely. If adopted, these changes would fundamentally alter the aviation landscape in Canada. And not for the better. Watchdog says Ottawa should allow foreign-owned airlines to fly domestic routes to boost competition Let's start with the obvious: There is no reciprocal access. The foreign carriers most likely to cash in on this opportunity will be American ones, because of geography. But the United States, our closest trading partner, does not allow foreign carriers to operate domestic routes. It guards that privilege closely – as does many other major nations. Why, then, should Canada unilaterally open our skies? Competition is healthy – but only when it's fair. We cannot be the only country willing to give away our market while others protect theirs. That's not strategy – that's surrender. Canada is a country of extremes. We are the second-largest nation by landmass, but with a population spread thinly across vast geography. Air travel isn't just a convenience – it's a necessity. But let's be blunt: Canada is not big enough to support even three major airlines as the past two decades have shown. More than 15 carriers – from Jetsgo to Lynx – have gone out of business trying. Foreign airlines, with deep pockets and no long-term obligation to our infrastructure, will swoop in to cherry-pick profitable urban routes – Toronto to Vancouver, Montreal to Calgary – and leave Canadian carriers to subsidize unprofitable regional and remote routes. When the local players fold, who will serve the North? Who will fly to the small towns? Prices will go up, and service will disappear. The impact won't just be felt in boardrooms – it will hit everyday Canadians across the aviation workforce. We're talking about pilots, engineers, mechanics, technology professionals, baggage handlers, call centre teams and support staff. Foreign carriers have no incentive to hire in Canada beyond what's absolutely necessary. Opening the door to foreign dominance means exporting opportunity, experience and expertise – and leaving a skilled Canadian workforce behind. In today's geopolitical climate, the last thing we should do is hand over our aviation sector to foreign ownership. Aviation isn't just another business – it's a strategic asset. In emergencies, natural disasters and national defence, a strong domestic aviation backbone matters. Foreign ownership comes with no such loyalty. If the government truly wants to improve Canadian aviation, it should start with what's in its control: modernize our airports, lower sky-high airport rents and fees, invest in regional infrastructure and overhaul NAV Canada, which operates our civil air navigation system. These structural issues are what make flying in Canada expensive – not a lack of foreign players. Opinion: Stop the charade. Ottawa isn't prepared to do what it takes to improve airline competition Opening the door to foreign carriers without fixing the broken foundation is like inviting guests into a crumbling house and hoping they'll renovate it for you. The promise of cheaper fares is always tempting. But the reality is, foreign carriers will skim the cream off the top – and leave Canadian operators to handle the rest. Once Canadian carriers are weakened or gone, what leverage will we have left? The decisions will be made in boardrooms far away, with no regard for Canadian jobs, service standards, or national resilience. We need smart competition, not blind deregulation. We need policy that supports homegrown carriers and gives them the tools to grow and compete globally. And we need to recognize that our aviation sector isn't just about profits – it's about sovereignty, accessibility and nation-building. Canada is not for sale – and neither are our skies. Let's not let short-term thinking cost us our long-term future.
CBC
28 minutes ago
- CBC
Nova Scotia government contracts new emergency alert app
The Nova Scotia government has contracted an Alberta company to help improve the emergency alert system in the province. The Emergency Management Department awarded Alertable a $1-million, untendered contract for a new app on March 25. The government has the ability to sign deals without open calls for bids in certain situations. A department spokesperson said there is no other provider that can deliver the option. "The vendor specializes in emergency alerting, successfully developing similar solutions in Saskatchewan and Alberta for about 10 years," Patricia Jreige said in an email. "More information on the app will come soon." According to the Alertable website, the company's mass notification software allows messages to be sent to a variety of social media platforms, as well as by text message, phone call and email. Some municipalities in Nova Scotia, including the Town of Digby and Town of Yarmouth, already use the company's software for notices about traffic disruptions, public meetings and other advisories. The Annapolis Regional Emergency Management Organization also uses the app. There have been ongoing questions and concerns about emergency alerts in Nova Scotia in the face of natural disasters and a mass shooting in recent years. Alerts were delayed by several hours during fatal floods in the Annapolis Valley in 2023. There were also concerns about how emergency alerts were used during wildfires in Halifax Regional Municipality that same year. during the mass shootings that started in Portapique in 2020, leaving 22 people dead over a two-day period. The force relied instead on social media to provide updates.
CBC
28 minutes ago
- CBC
Carney curbs steel imports to prop up industry hard hit by Trump's tariffs
Prime Minister Mark Carney announced Thursday new measures to help stabilize Canada's steel and aluminum sectors that have been hard hit by U.S. President Donald Trump's tariffs — with exports down and job losses up. The new federal program includes a quota on foreign steel and a proposed tax hike on U.S. imports if Canada and the U.S. can't reach a trade deal in a month's time. Carney said Canada's counter-tariffs on U.S. steel and aluminum products would go up — or down, depending on the negotiations with Trump — on July 21. Trump hiked the U.S. tariff rate on steel and aluminum from 25 per cent to 50 per cent earlier this month and Carney, at the time, withheld matching that rate spike given talks are ongoing to get Canada out from under Trump's tariffs. Now, Carney is signalling he's willing to go higher with Canada's retaliatory response, if necessary. Carney also said he's establishing a new "tariff rate quota," as it's called in trade parlance, which means some foreign steel imports will be allowed but anything above that limit will be hit with a high tariff, making them more expensive. The purpose of this measure is to make Canadian steel more competitive and prop up an industry that has lost a lot of business amid Trump's punishing tariffs.
