Hong Kong authorities, consumer watchdog receive over 1,900 complaints about medical group's sudden closure
Hong Kong authorities have received more than 1,300 complaints about the suspected closure of a medical company specialising in health checks and vaccinations, while another 600 complaints have been filed with the city's consumer watchdog.
The complaints arose after customers discovered the Alliance Medical Group (AMG) clinics in Tsim Sha Tsui and Sha Tin were shut on Friday without prior notice.
Many parents said on social media that they had purchased AMG vaccination packages for their children and were worried they might not be able to complete the inoculation course.
As of 5pm on Sunday, the police force and the Customs and Excise Department had received a total of 1,356 reports about the closure, according to local media on Monday.
Separately, the Consumer Council recorded 600 complaints involving approximately HK$3.4 million as of 5pm on Sunday, local media also reported.
Around 450 of these complaints were related to the clinics' closure, while the rest concerned contract termination, sales methods, and service delays.
The medical company's website and YouTube channel were still available on Monday evening, but its Facebook and Instagram accounts were no longer accessible.
Local media outlet HK01 reported on Thursday that the sign outside the AMG office in Kwun Tong had been removed.
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