
Can botox really improve your self-esteem? Depends on how you already feel about yourself, say experts
Social media is rife with content promising aesthetic perfection. We fixate on beauty standards led by influencers, going down the rabbit hole of tutorials and tell-alls on how to achieve sculpted jawlines or glass-like skin.
Counsellor Bethany Chuah from psychological consultancy firm Mind What Matters said that studies have shown a clear link between social media materials such as these and an increase in cosmetic procedures.
Filtered images create the illusion that constant self-enhancement is normal or even necessary, and this can be psychologically risky.
The sea change is clear: Cosmetic procedures used to be something we kept hush-hush, but they are appearing more in public discourse and conversations.
Recently, American personality Kylie Jenner made a comment on a fan's TikTok video that quickly went viral, sharing the details of her breast augmentation surgery, down to the name of the surgeon and implant size.
Men are not exempt from similar pursuits. One of the newer trends to surface on online communities is "looksmaxxing", where young men seek to enhance their "sexual market value" through facial massages and cosmetic surgeries.
It has spawned a peculiar vocabulary used by those who subscribe to these ideas when discussing about their features.
For instance, "mewing" refers to a tongue exercise that purportedly sharpens jaw shapes, "IPDs" refers to interpupillary distance or the gap between the eyes, and "canthal tilt" is used to describe the angle of the eyes.
In Singapore, the Ministry of Health said that the number of licensed providers offering aesthetic services rose by an average of about 40 a year between 2020 and 2023. More young Singaporeans are opting for "injectables" such as botox and collagen shots.
Mental health experts told CNA TODAY that body dissatisfaction is normal to a certain extent. For instance, adolescents aim to look "cool" or be consistent with a certain image of themselves.
Mr Benjamin Low, senior clinical psychologist at specialist clinic Psych Connect, said that women, in particular, experience "normative discontent". This means they are often encouraged to be discontented with their looks and seek to appear better. However, "better" is defined according to prevailing ideals in society.
The insecurity we may feel about our faces or bodies is nothing new, but we now have the means to do something about it. We can smooth out every wrinkle, regrow every hairline.
With all these new avenues for "improvement", imperfection now seems intolerable. Fake is no longer taboo; unreal is the new norm.
Yet, given how easy it is to step into a clinic and book a consultation – or even an appointment for a procedure right away – how can we tell if we are doing it for the right reasons?
Are we acting out of an unhealthy insecurity about our faces or bodies? Can a desire to undertake such procedures ever come from a neutral, grounded place?
BODY POSITIVITY OR INSECURITY?
Firstly, it is important to note that there are differences in facial and body enhancements.
Invasive surgeries involve using an instrument to make skin incisions, often leaving scars. Some examples are nose reshaping, body contouring or facial surgery.
On the other hand, non-invasive procedures leave the skin intact and are usually performed via syringes or lasers. These cheaper, more convenient options usually don't require general anaesthesia and require less time for the patient to recover. Facial injections such as botox and dermal fillers fall under this category.
Both invasive and non-invasive procedures are getting increasingly popular. However, when is a person's desire for such an intervention borne out of a simple want for self-enhancement, and when does it reflect darker psychological causes?
Counsellor and psychotherapist Ana Jeremiah, who runs private practice The Journey Within, said that it is important to hold space for both sides of the spectrum.
"When it is about self-enhancement, the decision usually stems from a place of clarity and self-agency," she said.
In this case, these people likely already feel generally fine with themselves but want to align their outer appearance with how they feel inside. They are not driven by fear, pressure to conform or a need to be accepted and they can reflect honestly about their intent behind seeking a procedure.
Ms Jeremiah added: "They might be happy with who they are and where they are in life, and choose to undergo a procedure as a form of self-expression or even a personal reward, rather than out of shame or the hope that changing their appearance will solve deeper emotional pain."
One of her clients made the decision to undergo such a procedure from a self-aware position, and it ended up supporting her self-confidence. Ms Jeremiah attributes this to her client not making the mistake of letting her decision-making be driven by insecurity.
On the flip side, choices that stem from unhealthy reasons may not achieve the desired outcome.
"(Those) rooted in insecurity often carry urgency, shame or the belief that changing their appearance will finally make them feel 'enough', loved or accepted," Ms Jeremiah said.
Mr Low highlighted this factor for those who feel that most or all of their self-worth is based on their appearance. Such individuals may feel great discomfort in situations where their appearance may be noticed, for instance, in mirrors or among people.
"Grounds for suspecting an unhealthy cause are increased if the perceived flaw is not commonly seen as a flaw in the person's culture or if the flaw is barely noticeable objectively," he added.
OBSESSIVE CHECKING
Mr Low also stressed that if a person keeps looking at and negatively evaluating the state of the perceived flaw, their motivation for "fixing" it is likely to be psychologically unhealthy.
Such individuals may also often try to conceal the flaw, he said. For example, avoiding physical interaction with people, or wearing jackets to conceal perceived fat despite hot weather. This masking or avoidance behaviour can occur despite their desire to socialise with friends, for instance, or to dress lighter in humid climates.
Another red flag indicating unhealthy mindsets or attitudes is when people go for repeated procedures.
Mr Low pointed out that in such cases, the risk is that procedures borne out of unhealthy psychological causes will never be enough.
To self-identify a facial feature or body part as unsatisfactory or unseemly and then addressing it with external procedures might offer temporary relief, but "dissatisfaction with the same (feature or) part may resurface", he warned.
"They may also feel that the procedure did not fix it to their full satisfaction despite a technical success." Alternatively, these people might simply shift their fixation to a different feature or part.
"A physical fix does not fix a psychological cause," he added.
Another sign of trouble is if people seeking cosmetic enhancements believe that the procedures will magically fix unrelated areas of their life – suddenly finding love, for instance, or gaining social acceptance, Ms Chuah of Mind What Matters said.
Mr Jasper Loy, clinical director of Youthline, a youth service that provides free counselling, said that such individuals might not acknowledge the risks, pain, recovery time or potential for less-than-perfect results.
Strong resistance to any psychological evaluation or counselling before surgery is a potential indication that they are unwilling to address the underlying issues driving their desire for surgery and other procedures, he added.
"Cosmetic procedures can become a slippery slope. Each change briefly soothes insecurity, but doesn't address the root cause (of this need)," Ms Chuah emphasised.
"Long-term body confidence often requires deeper work."
If someone is considering a procedure, Ms Jeremiah offered some important questions that they should ask themselves:
"Am I doing this to honour and express who I already am, or to finally feel 'enough' in the eyes of others?" This question helps clarify their motivation
"If no one ever noticed or complimented the change, would I still want to do this?" This question gently invites one to reflect on whether the desire is truly for themselves or if it is rooted in external validation
CONFIDENCE COMES FROM WITHIN
Overall, Ms Chuah said genuine body confidence cannot come from a scalpel or syringe, but rather "from within". Building self-worth takes reflection, compassion and support from people who see your value beyond your appearance, she explained.
"It is not a quick fix, but the results are longer-lasting than any procedure."
Mr Loy from Youthline agreed that journeying towards self-acceptance requires patience. The ideal body is a myth, he said, and chasing it can lead to dissatisfaction and insecurity.
Instead, we are better off learning to love ourselves as we are, recognising our inherent worth and celebrating our unique qualities, he advised.
Worried that your friend, family member or loved one is considering an aesthetic procedure for the "wrong" reasons?
The key is to lead with empathy, not judgment, the counsellors said.
Instead of telling them what to do or what not to do, try to focus instead on helping them make an informed, self-aware decision, Ms Chuah proposed.
Mr Low said that concern can start with care but then escalate into worry, persuasion and coercion.
Avoid criticising them, he advised. Such criticisms may result in the distressed person feeling that they are a "problem" or are seen by others as one.
Instead, Ms Chuah suggested asking open-ended questions to understand their perspectives and help them feel safe to honestly explore their motivations.
Ms Jeremiah listed some prompts aimed at creating space for reflection without shame. For example, "What is leading you to consider this?' or "What do you hope it might change for you emotionally?"
"Remind them that you care about them as a whole person," she added.
Hashtags

Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles


CNA
2 hours ago
- CNA
CNA938 Rewind - The Wellness Hour - Are you overtracking your health?
In today's digital age, tracking your health has never been easier. But how much is too much, and what happens when it causes anxiety? Hui Wong speaks with Dr Lin Hong-hui, founder of The Psychology Atelier with a special interest in Attachment Framework about when health vigilance becomes health anxiety.


CNA
3 hours ago
- CNA
Coroner's court: Man, 65, died after spinal surgery, no evidence COVID-19 vaccine implicated
SINGAPORE: A 65-year-old man with multiple chronic conditions died after his airway was blocked following an operation on his spine. He had received the COVID-19 vaccine 10 days before the operation, but there was no evidence the vaccine caused or contributed to his death, the coroner's court heard. The vaccine issue had been raised in court by the deceased man's daughter. In findings made available on Tuesday (Jul 29), State Coroner Adam Nakhoda ruled the death of Mr Lee Yong Chuan Edwin a medical misadventure. According to the findings, Mr Lee died on May 29, 2021 at Mount Elizabeth Hospital. He had several chronic medical conditions, including depression and panic attacks, ischaemic heart disease, hypertension, coronary artery disease and pancreatic cancer. He had undergone a Whipple resection - a procedure to treat tumours and other pancreatic conditions - at Mount Elizabeth Hospital in 2009 for the cancer, and received follow-up radiotherapy and chemotherapy. WHAT HAPPENED On Apr 7, 2021, Mr Lee saw Dr Tan Seang Beng at his clinic, complaining that he had experienced numbness and paraesthesia - a tingling or prickling sensation - in his hands for a number of years. A clinical examination along with a magnetic resonance imaging (MRI) scan of his spine revealed deterioration in his spine. He was diagnosed with a pinched nerve and an injury to his spinal cord from severe compression, along with a prolapsed intervertebral disc. In May 2021, Mr Lee consented to undergo a procedure called an anterior cervical discectomy and fusion (ACDF) of his vertebrae. It was scheduled for May 6, 2021 at Mount Elizabeth Hospital. The consent form highlighted, among other things, that the procedure would involve decompressing the nerves within the spine by removing the disc, removing bone spurs and repairing and reconstructing the spine by fusion. The form also highlighted possible complications such as voice and swallowing problems, wound infection, nerve or spinal cord injury and paralysis, complications related to anaesthesia, blood transfusion reactions, heart attack and death. The consent form stated that the listed risks and complications were not intended to be exhaustive. The anaesthetist explained to Mr Lee that there was a "slightly higher risk" of anaesthesia as an airway assessment revealed that Mr Lee's neck movements were limited, in particular neck extension. Mr Lee agreed to be monitored in hospital after the surgery. The procedure was carried out on May 6, 2021. Dr Tan said it was "uneventful" and was completed. Mr Lee was stable while under general anaesthesia and was able to speak and move his limbs after waking up. He was transferred to the intensive care unit (ICU) for routine monitoring at about 8.10pm, about half an hour after the surgery was completed. However, at about 10.10pm, Mr Lee told the nurses that he could not breathe. They propped him up, increased his oxygenation and encouraged him to breathe deeply. The nurses then inserted an oral airway in an attempt to suction his airway, as they suspected there was a mucous plug, since Mr Lee said he felt something in his throat. Mr Lee spat out the oral airway and repeated that he could not breathe. Other medical personnel were called in to help, but Mr Lee's oxygen saturation dropped and he became unresponsive. A "code blue" was activated and the nurses tried to perform Ambubag ventilation - artificial respiration using a hand-held device. The staff attempted to intubate him to no avail, and his condition improved only after doctors arrived and managed to intubate him. Mr Lee's blood pressure, heart rate and oxygen saturation were later maintained with full ventilation and IV adrenaline infusion, following interventions from doctors, and he was transferred to the ICU. However, MRI scans two days later showed severe brain damage consistent with hypoxia - insufficient oxygen - which was due to the long resuscitation time. There was also bleeding behind his throat. Mr Lee was supported in the ICU until May 28, 2021, when his condition deteriorated. He died a day later. An autopsy certified his cause of death as hypoxic ischaemic encephalopathy, a type of brain complication due to lack of oxygen, following cardiac arrest. This was in turn due to airway obstruction, due to retropharyngeal haemorrhage. This is a type of rare but life-threatening condition where blood accumulates behind the pharynx in the throat. This bleeding occurred after the spinal procedure. Senior Consultant Forensic Pathologist Teo Eng Swee said Mr Lee's death was related to a post-operative complication. Airway obstruction due to acute retropharyngeal haemorrhage is a known complication after the spinal procedure in this case, said Dr Teo. EVIDENCE FROM MR LEE'S FAMILY Mr Lee's daughter said her grandfather had been admitted to hospital due to impingement of nerves that required surgery and could cause paralysis. When Mr Lee realised he might have the same condition as his father, he sought medical attention and consulted Dr Tan. Mr Lee's daughter said Dr Tan had recommended the spinal procedure, which was the same one Mr Lee's father had undergone in February 2021. Mr Lee's daughter advised him to wait before having the surgery, but Mr Lee decided to go ahead after a discussion with Dr Tan. Mr Lee's daughter said "the only risk (Mr Lee) talked about then was paralysis, a common one of spinal surgery". She added that her father had received a COVID-19 vaccination 10 days before the surgery. She raised several concerns during the inquiry. These included whether the surgical team fully considered her father's complex medical history and whether he was sufficiently advised about the risks, given his "complex medical and health status" including the COVID-19 vaccine he had received less than two weeks before the operation. At the time of the operation, there was an imminent tightening of safe management measures for COVID-19, and hospitals were deferring elective surgeries, said Mr Lee's daughter. She asked why her father's surgery proceeded during the ongoing pandemic at the time. She also asked if the respiratory arrest was preventable. THE DOCTOR'S RESPONSE On the timing of the procedure, Dr Tan said Mr Lee was concerned that his condition might deteriorate as his father's had and did not want to delay it. Dr Tan said he had "thoroughly explained" the risks and benefits of the spinal surgery, and had taken the general precautions during the operation. He said the medical staff were not sure what caused Mr Lee's respiratory arrest at the time, and that the priority was to intubate him, but the first attempts were unsuccessful. About 10 to 15 minutes passed between his respiratory arrest and his intubation, and it was this prolonged downtime that resulted in Mr Lee's brain injury, said Dr Tan. He said the existence of a blood clot at the surgical site was discovered only after the MRI done two days after the surgery. ON THE COVID-19 JAB Dr Tan testified that he was aware that Mr Lee had the COVID-19 jab 10 days prior to the surgery. He said Mr Lee had fully recovered from the vaccination and had "no abnormal symptoms" which could be attributed to the vaccine. In addition, he had been determined to be fit for the surgery by the cardiologist and anaesthetist. He said Mr Lee's collapse was "very sudden", his blood pressure had spiked, and his oxygen saturation came down "all within a couple of minutes". Dr Teo, who had conducted the autopsy, said "there was no reason to delay surgery after a patient receives COVID-19 vaccination". "In fact, an unvaccinated patient entering a hospital environment would be at a higher risk of contracting a COVID-19 infection," he said. He added that patients who developed COVID-19 infections after surgery were at risk of slower recovery or an adverse outcome, especially if they had other chronic medical conditions. He said there was in fact an increased risk of post-surgical mortality related to the COVID-19 infection. Dr Teo said there was no autopsy evidence that the vaccine had caused or contributed to Mr Lee's death. He also noted that there was no indication in any of the medical reports that the medical staff was concerned that the vaccine was related to the cause of death. ON WHY THE ELECTIVE SURGERY WAS DONE The director of operations for Mount Elizabeth Hospital, Dr Ng Shang Qun Shawn, noted that there were two policies issued by the Ministry of Health at the time Mr Lee's surgery was performed. One circular stated that healthcare resources were tight and should be prioritised according to medical needs and urgency. Another stated that public healthcare institutions had been informed to start triaging and deferring non-urgent surgery and admission as well as non-urgent specialist outpatient clinic appointments from May 3, 2021. However, Dr Ng explained that private hospitals like Mount Elizabeth Hospital were not mandated to defer non-urgent surgeries. The circular recommended that private hospitals defer non-urgent surgeries only "where possible so as to avail capacity, resources and manpower should they be needed to support the private sector". Therefore, based on the circulars, doctors at private hospitals would "make a call" and proceed on some elective surgeries based on available capacity and resources. In Mr Lee's case, the elective surgery had been allowed to proceed as the doctors involved made the decision that it could. Mr Tan said Mr Lee had been counselled on the risks and benefits of the surgery, the alternative surgical options and the option for conservative treatment. The coroner found the consent form for the procedure was "a very comprehensive" one, and there was no evidence to suggest that the risks were not highlighted to Mr Lee. Mr Lee had accepted them of his own accord and opted for the procedure, said the coroner. He added that there was no evidence to suggest that having a COVID-19 jab made him unsuitable for the procedure.


CNA
9 hours ago
- CNA
She's not a designer – but this public servant leads the charge to put Singapore design on the world stage
Long before she became the head of Singapore's national agency for design, DesignSingapore Council's Dawn Lim already experienced the cost of bad design – during the two decades she spent as a caregiver to her late parents. In a local hospital just last year, Lim had to collect a biopsy sample taken from her father. A biopsy is a medical procedure where a tiny portion of body tissue is taken to be examined in a lab. It's often used to check for diseases like cancer or better understand abnormal growths and conditions. The process, in theory, sounded simple: Go to the clinic, get the forms signed by his doctor, then let the hospital take over. In reality, the doctor told her to take the forms to the medical records office. 'I asked, 'Well, why can't you just send it over?' To me, that was the logical assumption, as (the staff) should know the hospital better than me,' the 43-year-old recalled. The response was clear: She'd requested for the biopsy, so she had to bring the forms to the office herself. After a bout of 'challenging' wayfinding through the hospital, she found the office in the basement – only to be asked which type of slide the biopsy sample should be placed on. 'I said, 'I have no clue because the doctor ordered it, and it's going to the lab for a test, right?'' Lim said. 'And the staff replied, 'Yeah, but I need to know which slides you want.'' Lim asked if they could call the clinic to check – and was told, again, that she had to make the call herself as the requester. But the hospital being a public one, the phone lines were near impossible to get through. She had no choice but to choose a slide herself, picking from what made more sense. She was also told to expect a call to 'collect the slides' eventually. The biopsy sample, or body tissue, is placed on glass slides before being sent to a pathologist who examines the cells for diseases. 'So I asked, 'Why am I collecting them? Shouldn't they be sent to the lab?' I also tried asking them to call the clinic instead. Both times, they told me: 'You are the requester.'' Now able to laugh about her situation, Lim told CNA Women: 'And what was I supposed to do with the biopsy slides then? Put them in my fridge?' The executive director of DesignSingapore Council since May 2022, she now recognises the design-related pain points in her experience. The agency is a subsidiary under the Singapore Economic Development Board (EDB), which is itself a statutory board under the Ministry of Trade and Industry. DesignSingapore has what she calls both 'social and economic mandates'. The first looks at the urban environment – how people live and interact in public and private spaces, how social organisation works, for instance. The latter is about how design can make businesses more competitive and innovative. Though Lim isn't aware if the hospital's process has changed since, she believes it was likely designed for 'optimal efficiency' within the institution by allowing the requester, usually the patient or caregiver, to take full ownership of their request – but overlooked the very same patient or caregiver's journey. In the end, she got through to the clinic and they sorted it out. She didn't have to collect the slides – but the experience stuck with her. 'Generally with sickness, it's already a very stressful situation. To navigate an institution's bureaucracy adds even more stress. I'm English-speaking so I can ask the right questions and try to manoeuvre around – but what if somebody else isn't?' she said. 'That informed a lot of my personal conviction about why good design is so important to us as a society, especially with an increasingly ageing population.' THE GOOD AND BAD OF EVERYDAY DESIGN Good design targets decision making and removes 'cognitive load', Lim believes. It should make 'everyday lived experiences' feel easy and seamless. And perhaps it begins with first noticing what doesn't work and why. Bad design is 'very easy to spot', she said – such as in the inconvenience and frustration she suffered navigating a hospital's system as her late father's caregiver. One of her pet peeves is locked wheelchair-accessible toilets in shopping malls. It's a practice driven by a fear of misuse, which she understands, but it ends up excluding those who need it the most. 'If someone with incontinence cannot wait 10 minutes (for the mall's staff to unlock the toilets), it becomes an embarrassing situation for them. It removes their dignity in a really challenging situation that they may face daily,' she said. Another instance of lacking design is the bustling intersection of Orchard Road and Scotts Road, which she often frames in a thought experiment: How might an able-bodied person cross from Wheelock Place to Tang Plaza? And how would, say, a wheelchair user or a parent with a pram do the same? An able-bodied person may take the escalator from the ground floor of Wheelock Place to its basement – it links to Orchard MRT station, which has an exit leading up to Tang Plaza. For a wheelchair user or parent pushing a pram, however, 'it's not so straightforward', she said. They may have difficulty even locating the lift in Wheelock Place to start. 'This is just a small example of how we don't always realise many things that are in our everyday places and spaces are not fully inclusive or accessible.' Good design, on the other hand, is often invisible 'because you almost live through it smoothly', Lim said. 'We don't always notice or appreciate it.' The app – a 'genius idea' – that allows drivers to pay for parking with a mobile device is her personal favourite. 'If I'm (held up), I don't have to leave where I am to walk back to my car to put another coupon. I just go onto the app and extend (my parking duration),' she said. 'It makes it easier for the user to get on with life.' And she often points to Changi Airport's unparalleled efficiency – the fact that you could spend less than 10 minutes from plane to cab – as a tangible example to educate others that good design is everywhere. 'Then, people get it. Raising awareness of our daily lived experience and how design shows up in the most innocuous ways tells a lot of the story itself,' she said. More recently, Singaporean designers showcased a spectrum of possible everyday design applications at Milan Design Week in April from furniture to medical technology, she added. A highlight was the 'digital twin' – a virtual replica of a real-world entity – of Changi General Hospital's (CGH) emergency department. It was designed by CGH and Singaporean companies, multi-disciplinary design agency Farm and cross-technology company Vouse, to enable the hospital to rethink operations and improve patient experience. Through simulations, the hospital would be able to see how people move around, how staff make decisions and how to deploy resources, among other scenarios. This makes it easier to find better ways to deliver care. 'Many people have the misconception that design equates to nice things, but nice things also need to work nicely. You can have both – it is not mutually exclusive,' Lim said. 'Let Singapore surprise you. We have more to offer than you would expect.' TAKING SINGAPORE DESIGN GLOBAL Unlike three of her four predecessors who were architects, and the fourth who worked briefly in a global design consultancy, Lim had no formal background in design. What she had was over a decade of experience in EDB – DesignSingapore's parent organisation and the lead government agency responsible for enhancing Singapore's position as a global business centre. While her role at DesignSingapore now requires her to dive deep into design knowledge, her prior stint at EDB taught her complementary skills by thinking about innovation 'very broadly'. This included how design was applied across research and development, product, and service areas among other functions. Her scope at EDB, including overseeing the independent execution of the agency's strategy and operations in Europe, taught to see the big picture to ensure Singapore was always 'internationally competitive'. 'That mindset is probably something quite embedded that I took with me into this role: What is Singapore design's competitive edge in the world? And what can we stand out for?' she said. FINDING THE COURAGE TO BE CREATIVE Putting Singapore design on the global stage, however, requires a fundamental mindset change involving creative confidence, competence and courage. 'Many people like to say Singaporeans are not creative … but we are very competent creatively. The fact that this country makes so many things work is creative,' Lim said. Singaporeans do have 'small 'c' creativity', she added. 'It's actually there every day. You look at these ground-up initiatives like Repair Kopitiam.' The community-driven programme encourages repair culture by getting people to first consider fixing their broken item before throwing it away. As for 'big 'C' creativity', she pointed to the NEWater process, which recycles Singapore's treated used water into ultra-clean, high-grade reclaimed water. 'So we have both ends of the spectrum of creativity. It's not that we're not creative, but we also must know how to recognise it exists in many different forms.' This starts with understanding what we mean when we talk about 'creativity', Lim noted. On one hand, there is the 'Silicon Valley type, where every day there's a startup that's invented and you hope that one of them becomes the next Facebook or Google'. On the other, there is 'creativity in terms of making changes to the everyday', she added. 'And I think there's space for both.' The issue is that Singaporeans often 'don't have enough courage to try', she believes. 'But the very definition of creativity means you must try and take risks. And when you don't practise it, you cannot build confidence. Then it becomes a cycle.' So she's convinced the 'crux of creativity' lies in not knowing the outcome but trying anyway – and knowing it is okay to get it wrong many times before finally getting it right. Importantly, this mindset shift starts from as early as primary school. The organisation's Learning By Design initiative brings together students, educators and sometimes parents to tackle a challenge within the school or wider community. In 2023, St Joseph's Institution students noticed 'quite a lot of elderly men lounging by themselves alone at kopitiams (coffee shops)' in Toa Payoh, and set out to create a 'community space' to address their social isolation. As with any discipline, there are professional qualifications and training in design, but there's also the aspect that's about encouraging 'a mindset of creative thinking that everybody can exercise', Lim explained. For when it works, good design makes all the difference. In healthcare, for example, it would involve training practitioners to deliver the human touch at critical points in the caregiver's journey, she added, speaking from experience. Eighteen months into her late father's treatment, she was referred to a palliative care institution. The first thing the chief medical officer asked: 'How are you doing as a caregiver?' 'Nobody in the entire journey of 18 months had ever asked how I – as the primary caregiver – was doing. And wow, that just changed the entire conversation,' she said. 'It wasn't about providing information. It was just someone acknowledging, 'Actually, it's hard on you, we know. We'll take care of you. We'll take care of your father.''