Backbase Unveils AI-Driven Banking Platform
Backbase has announced a major industry shift: the launch of the world's first AI-powered Banking Platform, following the launch of its Intelligence Fabric in September 2024.
Momentum accelerates with the release of its next-generation platform, purpose-built to accelerate growth and efficiency in banking by unifying two mission-critical domains: customer servicing and digital sales.
This launch marks the next phase of Backbase's bold vision: putting bankers at the forefront of the AI revolution, fully equipped to drive sustainable, profitable growth.
Built for unified sales and servicing
In today's competitive landscape, banks can no longer afford to rely on passive digital channels and reactive workflows. Backbase's AI-powered Banking Platform enables banks to: Transform customer engagement with AI-powered self-service and real-time support
with AI-powered self-service and real-time support Hardwire AI into daily operations to maximize employee productivity and smarter decision-making
to maximize employee productivity and smarter decision-making Streamline and scale sales through intelligent activation and end-to-end automation
through intelligent activation and end-to-end automation Expand revenue with AI-driven up- and cross-sell journeys that deepen customer relationships.
'Banks don't need more pilots – they need outcomes,' said Jouk Pleiter, CEO & Founder of Backbase. 'With our AI-powered Banking Platform, we're going all-in on the AI opportunity and empower banks to boost productivity, automate intelligently, and unlock growth faster than ever.'
Why now?
The industry is at a tipping point. While fintechs surge ahead, many banks are still trapped by legacy tech and fragmented data — unable to fully seize the AI opportunity. The last decade delivered basic digital channels. The next will be owned by banks that master AI-powered growth orchestration: acquiring, activating, expanding, and retaining customers at scale.
Powered by the Intelligence Fabric
At the heart of the platform is the Intelligence Fabric — a unified data foundation that turns behavioral signals, transactional data, and operational insights into real-time, actionable intelligence.
A breakthrough addition is Agentic AI: modular, intelligent agents purpose-built for banking. Operating safely within guardrails, these agents seamlessly embed into service and sales journeys — automating tasks, guiding next-best actions, and boosting productivity across the front and back office.
Trusted and secure by design
Built on a trusted AI foundation, the platform ensures every decision, recommendation, and action is transparent, secure, and auditable. Agents are developed, deployed, and governed within a tightly controlled environment, enabling banks to confidently scale while upholding the highest standards of compliance, risk, and operational integrity.
Closing the talent gap with the AI Factory
AI adoption demands new expertise — and Backbase delivers it through the AI Factory: an embedded delivery model designed to bridge the industry's AI skills gap. By integrating Backbase's AI experts directly into their teams, banks can rapidly co-create high-impact use cases and turn innovation into execution with speed and confidence.
'This isn't proof-of-concept AI. This is a packaged, production-ready operating model to move banks from experimentation to execution, fast,' said Jouk Pleiter, CEO & Founder at Backbase. 'AI waits for no bank. It's not a wait-and-see – it's here, and it's rewriting the rules of the industry. The time to act is now.'
Available now
The AI-powered Banking Platform is already delivering breakthrough efficiency and unlocking new growth for early adopters. As of today, it's officially live and globally available — ready to transform how banks operate at scale. 0 0
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Zawya
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Sullivan, director of Research and Academic Computing for the College of Earth, Ocean and Atmospheric Sciences, Oregon State University. "Through advanced AI solutions, we're accelerating insights that empower global decision-makers to tackle climate change, safeguard marine ecosystems and drive meaningful progress for humanity." Availability: Dell Pro Max Plus laptop with Qualcomm AI 100 PC Inference Card will be available later this year. Dell PowerEdge XE9785 and XE9785L servers with AMD Instinct™ MI350 Series GPUs will be available in 2H 2025. The Dell PowerCool Enclosed Rear Door Heat Exchanger (eRDHx) and Dell Integrated Rack Controller will be available in 2H 2025. Dell Project Lightning is available in private preview for select customers and partners now. Dell Data Lakehouse updates will be available beginning in July 2025. Dell Linear Pluggable Optics is available now. Dell AI Security and Resiliency Services will be available in select countries in June 2025. Dell AI Platform with AMD advancements are available in select countries today. Dell AI Platform with Intel is available in select countries today. Dell NativeEdge AI updates are available now. Additional Resources: Blog: Continuing to Power the Future of AI with Dell's Direct Liquid Cooling and Computing Innovations Blog: Redefining AI Connectivity with Dell's Optimized Infrastructure Blog: Driving Innovation in AI: Continuous Updates to the AI Platform with AMD Blog: Smart, Simple, Secure Enterprise AI with Dell and Cohere Blog: Gemini on Google Distributed Cloud for On-premises Computing with Dell Customers Blog: Dell and Glean On-Premises Solution Redefines Enterprise AI Search Blog: Now shipping - Dell AI Platform with Intel Blog: Bringing Mistral AI's Platform On-Premises with Dell AI Factory Blog: Build Agent-based Applications Faster with Dell AI Solutions Blog: IT leader's guide to build trust in AI solutions Connect with Dell on X and LinkedIn About Dell Technologies Dell Technologies (NYSE: DELL) helps organizations and individuals build their digital future and transform how they work, live and play. The company provides customers with the industry's broadest and most innovative technology and services portfolio for the AI era. Copyright © 2025 Dell Inc. or its subsidiaries. All Rights Reserved. Dell Technologies and Dell are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. 1 IDC Semiannual Artificial Intelligence Infrastructure Tracker, 2024H1 (Feb 2025). 2 Source: Dell Technologies survey across 750 business and IT decision makers across US, UK, DE, FR and JP, all segments, Feb 2025. 3 Dell Technologies Chief Strategy Office enterprise AI adoption survey (US findings), November 2024 (N of 1,661 including 1,302 ITDMs and 359 AI practitioners). 4 Based on Enterprise Strategy Group White Paper commissioned by Dell, 'Understanding the total cost of inferencing large language models,' April 2025. Analyzed models show a 70B parameter LLM leveraging RAG for an organization of 10k users being up to 52% more cost effective and for 50k users being up to 62% more cost effective over 4 years. Actual results may vary. 5 Based on Dell analysis, July 2024. Dell offers solutions with NVIDIA hardware and software engineered to support AI workloads from PCs with AI-powered features and workstations to Servers for High-performance Computing, Data Storage, Cloud Native Software-Defined Infrastructure, Networking Switches, Data Protection, HCI and Services. 6 Based on April 2025 Dell analysis of customer order data. 7-8 Based an internal analysis of workstation providers, no one has an "enterprise-grade" discrete NPU in market. May 1, 2025. 9-12 Based on Dell analysis in April 2025. Assumes 36°C facility water supply and ASHRAE A3 inlet server air compared to 20°C facility water supply and ASHRAE A3 inlet server air. Actual savings will vary. 13 Based on internal analysis of PowerEdge XE9785 and XE9785L featuring MI350 series GPUs vs. previous generation XE9680 with MI300X, April 2025. 14 AMD Accelerates Pace of Data Center AI Innovation and Leadership with Expanded AMD Instinct GPU Roadmap. 15 Based on Dell preliminary testing comparing random and sequential throughput per rack unit, May 2025. Actual performance may vary. 16 Based on Dell internal analysis, May 2025
