Glastonbury Festival glampers lose tickets after luxury brand collapses
Some customers had shelled out as much as £10,000 for the packages
Glastonbury Festival
Glastonbury festivalgoers have been left without tickets just weeks ahead of the event after a luxury glamping firm went bust. Yurtel, known for providing posh camping experiences, has told customers it has "ceased normal trading operations" as of May 8.
In the email to customers, Yurtel Limited said: "Yurtel provided luxury glamping accommodation and hospitality facilities to festival goers. It ceased normal trading operations on 8 May 2025 due to insolvency and will commence formal liquidation shortly. It cannot fulfil its future obligations to customers."
It's been reported that some customers had shelled out more than £10,000 for Yurtel's glamping packages for Glastonbury.
Regarding arrangements for the forthcoming festival, the email noted: "Yurtel is unable to fulfil any ticket and accommodation bookings made for this year's festival. Tickets to enter the festival have not been purchased on your behalf.
"Glastonbury Festival has no involvement with the operation of Yurtel but will be able to outline any alternative options which may be available to you.
"Please email Yurtel@btguk.com to confirm you consent to us sharing your name, contact email and the number of people in your party with the Festival organisers," reports the Liverpool Echo.
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The email concluded: "Accommodation booked with Yurtel will not be available. Should you require accommodation you will need to book with an alternative festival accommodation provider."
The company said the money paid to Yurtel was not held in trust, instead it was formed as part of the company's operating capital.
Due to the insolvency and "imminent liquidation" it was claimed they cannot refund customers.
The statement added: "In the first instance, customers should make enquiries to see if they can claim from their credit card issuer, under section 75 of the Consumer Credit Act 1974, where payment was made to Yurtel by credit card.
"A customer who does not qualify to reclaim from their credit card provider will need to make a claim in Yurtel's liquidation. Details of the claim process will be notified to all Yurtel's creditors once the liquidation has commenced."
Since then, Yurtel has removed its Instagram account and attempts to reach them via their booking line have been unsuccessful. Despite this, Companies House lists the company as still active.
In a statement, Glastonbury Festival rsaid: "We were sorry to learn that Yurtel Limited has appointed liquidators, and appreciate how disappointing this is for anyone who was planning to stay with them.
"Glastonbury Festival has no involvement with the operation of Yurtel Limited and as such we have no records of their bookings and are unable to take any responsibility for the services and the facilities they offer.
"Whilst Yurtel was one of a small number of campsites local to the Festival site with limited access to purchase hospitality tickets for their guests in certain circumstances, they had not paid Glastonbury Festival for, and had not secured, any tickets for the 2025 Festival prior to entering into liquidation.
"Anyone who has paid Yurtel for a package including Glastonbury 2025 tickets will need to pursue any potential recompense available from them via the liquidation process as outlined in their communication to you. We are not able to incur the cost or responsibility of their loss or replacement.
"That said, we are asking Yurtel's customers to contact Yurtel@btguk.com to confirm their consent for them to share their personal data and details of their party with us.
"We will then be able to provide details of alternative potential sources for those customers to purchase tickets and accommodation for this year's Festival."
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