CPA resolves dispute with commercial establishment in Muscat
The Consumer Protection Authority (CPA) has successfully mediated an amicable settlement between a consumer and a commercial establishment based in the Muscat Governorate, resolving a contractual dispute related to construction services.
According to the details released by the CPA, the consumer had entered into an agreement with the establishment to construct a cabin that included comprehensive works such as supplying and installing bathroom and kitchen doors, closing off the kitchen front, and painting the entire exterior in black. The agreement was initiated with an advance payment of OMR 5,000.
However, the establishment failed to fulfill its contractual commitments, prompting the consumer to file a formal complaint with the authority. Upon receiving the complaint, the CPA investigated the matter and facilitated discussions between both parties.
The dispute was ultimately resolved through an amicable settlement. The agreement concluded with the rescission of the contract and a full refund of OMR 5,000 to the consumer. It also encouraged consumers to report any contractual breaches or commercial malpractices through its official channels, including its toll-free numbers 80079009 and 80077997.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Observer
2 hours ago
- Observer
Central Bank denies issuance of new OMR 100 banknote
Muscat : The Central Bank of Oman (CBO) has dismissed circulating reports claiming the introduction of a new OMR 100 banknote, calling the information 'false and inaccurate.' In a statement, the CBO clarified that the only valid denominations of banknotes currently in circulation are: 100 Baisa, Half Rial, 1 Rial, 5 Rials, 10 Rials, 20 Rials, and 50 Rials. The Bank urged the public to rely solely on official sources for information regarding the issuance or withdrawal of banknotes, warning against the spread of unverified news that could cause confusion. This clarification follows recent social media posts and public discussions speculating about the launch of a higher denomination note. The CBO reaffirmed its commitment to ensuring the stability, credibility, and transparency of the national currency system.
Times of Oman
5 days ago
- Times of Oman
Consumer Protection Authority records over 3,000 commercial violations until June
Muscat: The Consumer Protection Authority (CPA) has recorded a total of 3,141 commercial violations across various governorates of the Sultanate during the first half of 2025, according to a report from its Department of Economic Data and Information. This effort is part of the Authority's commitment to enhancing market surveillance and safeguarding consumer rights. Violation Breakdown by Governorate: • Muscat Governorate led the list with 1,363 violations, which the CPA stated reflects the high level of commercial activity and the diligent work of its inspection teams. • North Al Batinah Governorate followed with 754 violations. • South Al Batinah (Barka) recorded 213 violations. • North Al Sharqiyah had 184 violations. • South Al Sharqiyah recorded 177 violations. • South Al Batinah (Rustaq) had 130 violations. • Al Dhahirah recorded 111 violations. • Dhofar had 88 violations. • Al Dakhiliyah recorded 75 violations. The remaining violations were distributed among other governorates: Al Buraimi (13), Musandam (Khasab) (15), Dibba (11), Al Mazyunah (4), and Al Wusta (3). The CPA emphasised that these figures underscore its commitment to intensifying field inspections to reduce violations and ensure suppliers comply with laws that protect consumer interests and public confidence in the market. The Authority affirmed that it will continue to enforce the law with firmness and take strict legal measures against violators. It also encouraged consumers to report any violations through official channels to help enhance regulatory oversight and promote fair commercial transactions.
Muscat Daily
6 days ago
- Muscat Daily
Over RO10000 refunded to consumer in Sinaw over vehicle dispute
By OUR CORRESPONDENT North Sharqiyah– The Consumer Protection Authority in the wilayat of Sinaw, under the Consumer Protection Department in North Sharqiyah, has successfully mediated a settlement between a consumer and a local vehicle dealership. The case began when a consumer lodged a complaint after discovering a defect in a newly purchased vehicle, despite it being under warranty. The consumer requested a resolution—either through repair, replacement, or a refund—but received no suitable response from the dealership. Following the complaint, the Authority intervened and initiated communication with the involved parties. As a result, a mutual agreement was reached, leading to the termination of the sales contract and a full refund of RO10,058.500, including registration fees. This settlement underscores the Consumer Protection Authority's continued commitment to ensuring fair trade practices and safeguarding consumer rights. The Authority also reminded suppliers to adhere strictly to consumer protection laws to maintain trust and transparency in the market.
