Latest news with #ConsumerProtectionAuthority
Muscat Daily
3 days ago
- Automotive
- Muscat Daily
Consumer authority recovers over RO7,800 in vehicle shipping dispute
Muscat – The Directorate General of Consumer Protection in North Batinah has successfully mediated a settlement between a consumer and a shipping and customs clearance company, resulting in the recovery of over RO7,800 for the consumer. The case involved a complaint filed by a consumer who had contracted the company to purchase and ship a vehicle from the United States to Oman. Despite paying all agreed amounts, the company delayed delivery of the vehicle by a month after it had arrived at Sohar Port. This delay led to the accumulation of additional customs fees, which the company then demanded from the consumer – despite no such clause being included in their agreement. Following the complaint, the directorate launched an investigation and initiated administrative procedures. The inquiry confirmed the company's failure to deliver the vehicle on time, in violation of contractual terms. After negotiations, the company agreed to compensate the consumer. The authority emphasised that such efforts are part of its ongoing commitment to protecting consumer rights and ensuring providers adhere to contractual obligations. It cited Article 19, Clause 5 of the executive regulations of the Consumer Protection Law (Royal Decree No. 66/2014), which prohibits providers from delaying delivery of goods or completion of services beyond the agreed time. The Consumer Protection Authority reiterated its call for businesses to comply with the law and uphold their responsibilities, thereby safeguarding the rights of consumers across the sultanate.
Muscat Daily
3 days ago
- Automotive
- Muscat Daily
Consumer recovers over RO7,800 in vehicle shipping dispute
Muscat – The General Directorate for Consumer Protection in North Batinah Governorate has successfully mediated a settlement between a consumer and a shipping and customs clearance company, resulting in the recovery of over RO7,800 for the consumer. The case involved a complaint filed by a consumer who had contracted the company to purchase and ship a vehicle from the United States to Oman. Despite paying all agreed amounts, the company delayed delivery of the vehicle by a month after it had arrived at Sohar Port. This delay led to the accumulation of additional customs fees, which the company then demanded from the consumer—despite no such clause being included in their agreement. Following the complaint, the directorate launched an investigation and initiated administrative procedures. The inquiry confirmed the company's failure to deliver the vehicle on time, in violation of contractual terms. After negotiations, the company agreed to compensate the consumer, and a total of RO7,800 was recovered. The authority emphasized that such efforts are part of its ongoing commitment to protecting consumer rights and ensuring providers adhere to contractual obligations. It cited Article 19, Clause 5 of the executive regulations of the Consumer Protection Law (Royal Decree No. 66/2014), which prohibits providers from delaying delivery of goods or completion of services beyond the agreed time. The Consumer Protection Authority reiterated its call for businesses to comply with the law and uphold their responsibilities, thereby safeguarding the rights of consumers across the Sultanate.
Times of Oman
24-05-2025
- Times of Oman
Consumer Protection Authority seizes over 1,400 units of chewing tobacco in joint operation
Muscat: In an ongoing effort to regulate markets and eliminate banned substances that pose risks to public health, the Consumer Protection Authority in South Al Batinah, Rustaq, has successfully confiscated over 1,400 units of chewing tobacco and raw materials used in its production. CPA said in a statement: 'The operation, carried out in coordination with the Royal Oman Police and the Public Prosecution, followed a report indicating that a group of expatriate workers were engaged in manufacturing, distributing, and selling chewing tobacco in three locations in Al Musanah. Upon verifying the report, law enforcement officers conducted thorough investigations and managed to seize 1,408 items, including ready-to-sell chewing tobacco and its raw ingredients. The violators admitted to the charges, leading authorities to confiscate the illegal products and impose administrative fines. The Consumer Protection Authority emphasized that trading such banned products violates Article 7 of the Consumer Protection Law, which strictly prohibits the circulation of adulterated, counterfeit, or unauthorized goods, as well as their advertisement. The authority reaffirmed its commitment to taking legal action against violators to protect consumer safety. It urged the public to remain vigilant, adhere to consumer protection laws, and report any illegal practices observed in local markets through official communication channels.
Zawya
22-05-2025
- Business
- Zawya
Oman: CPA warns online vendors to adhere to law
Muscat -The Consumer Protection Authority (CPA) has issued a reminder to all online vendors operating in Oman, urging them to adhere strictly to the provisions of the Consumer Protection Law and its Executive Regulations. This move is part of ongoing efforts to ensure a safe and transparent digital marketplace for consumers across the country. In its statement, the CPA highlighted that these legal requirements are essential for safeguarding consumer rights in the growing e-commerce sector, which has seen significant expansion in Oman over the past few years. With more businesses moving online and consumers increasingly relying on digital platforms for their purchases, the authority stressed the importance of regulatory compliance to build trust and accountability in the market. According to Article 33 of the Consumer Protection Law, vendors, advertisers, and agents conducting business online -whether based in Oman or represented by a local agent – are required to meet a series of obligations when entering into remote or electronic contracts. These obligations are legally binding and are designed to ensure that consumers receive full transparency and fair treatment in online transactions. Among the key requirements outlined in the law, online providers must obtain prior approval from the relevant authorities before offering goods or services electronically. They are also required to present products on their digital platforms in a manner that reflects their actual form, ensuring that consumers are not misled. Furthermore, vendors must clearly communicate the location, date, and method of product delivery, and must establish an exchange and return policy that aligns with the Law's provisions – guaranteeing consumer rights are not compromised. The CPA continues to monitor e-commerce activities and urges consumers to report any violations they encounter. Vendors are encouraged to review their practices and make necessary adjustments to remain compliant, as failure to do so could result in legal consequences. © Apex Press and Publishing Provided by SyndiGate Media Inc. (
Muscat Daily
21-05-2025
- Business
- Muscat Daily
CPA warns online vendors to adhere to law
Muscat -The Consumer Protection Authority (CPA) has issued a reminder to all online vendors operating in Oman, urging them to adhere strictly to the provisions of the Consumer Protection Law and its Executive Regulations. This move is part of ongoing efforts to ensure a safe and transparent digital marketplace for consumers across the country. In its statement, the CPA highlighted that these legal requirements are essential for safeguarding consumer rights in the growing e-commerce sector, which has seen significant expansion in Oman over the past few years. With more businesses moving online and consumers increasingly relying on digital platforms for their purchases, the authority stressed the importance of regulatory compliance to build trust and accountability in the market. According to Article 33 of the Consumer Protection Law, vendors, advertisers, and agents conducting business online -whether based in Oman or represented by a local agent – are required to meet a series of obligations when entering into remote or electronic contracts. These obligations are legally binding and are designed to ensure that consumers receive full transparency and fair treatment in online transactions. Among the key requirements outlined in the law, online providers must obtain prior approval from the relevant authorities before offering goods or services electronically. They are also required to present products on their digital platforms in a manner that reflects their actual form, ensuring that consumers are not misled. Furthermore, vendors must clearly communicate the location, date, and method of product delivery, and must establish an exchange and return policy that aligns with the Law's provisions – guaranteeing consumer rights are not compromised. The CPA continues to monitor e-commerce activities and urges consumers to report any violations they encounter. Vendors are encouraged to review their practices and make necessary adjustments to remain compliant, as failure to do so could result in legal consequences.
